Subscription cancellation impossible - help! | Community
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K
Newcomer
Kodjo
Newcomer
March 10, 2024
Solved

Subscription cancellation impossible - help!

  • March 10, 2024
  • 1 reply
  • 0 views

Hi,

I have another Zoom-account that no longer exists but via which zoom still collects money for a premium subscription every month. Since I can't log into it anymore, I can't cancel, and Zoom hasn't gotten back to my complaints yet.

Can anybody help?

 

Thanks!!!

Best answer by S_K

Please try referring to the following support articles. Note that if you purchased through an app store (Google or Apple), you must cancel through them.

If these do not help, I recommend waiting for a response to your request. 

1 reply

S_K
Community Champion | Employee
S_KAnswer
Community Champion | Employee
March 11, 2024

Please try referring to the following support articles. Note that if you purchased through an app store (Google or Apple), you must cancel through them.

If these do not help, I recommend waiting for a response to your request. 

K
Newcomer
KodjoAuthor
Newcomer
March 12, 2024

Thank you for your reply.

I'll have to wait on Zoom since the account doesn't seem to exist anymore, we've tried everything.

I will check whether I purchased the subscription via the App Store and wait on Zoom to reply.

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