Products

We have client meetings with Zoom so I think it would be convenient to use Docs to do that. I am trying to use the Docs sites for documents sharing with a client.It's a total useless experience -- after i spent 1 hour to search the "download" button with a share folder created and a test document uploaded. There is NO "DOWNLOAD" button, and the online editting for an EXCEL file is next to impossible. So, how anyone would be able to use this site for anything? I tell my client “hey the documents are sent and shared on Zoom Docs under the share folder (and here is the link….), but you can not download or edit anything usefully”? You wasted my time and money. Now i need to tell my client “we’ll find another solution other than Zoom for the project sharing”….Whoever is the product manager of this product (Docs) should be fired immediately….

Hi All - We are new to the Zoom the Call Center platform and seeing that our call and messaging transfers are not taking a higher priority in queue than a new call to the queue.  On our previous platform we could set that a transfer called with take a higher priority over a new incoming call.   This provides the customer a better experience since they have already been waiting in the previous queue.  

Hello! Does anyone know how to view the # of people who went to my registration page but didn't register for the event? My team tracks our registration page conversion rate and this would be enormously helpful.

My coworker recorded a zoom meeting, but the video in its entirety is glitching out. Not just a single person's feed or a few flickers here and there, but the whole video is glitching and flickering and turning green and pixelated every few seconds. Everyone’s feed, who had their cameras on is glitching and lagging as well. It was more stable during the screen sharing part, but even then it was still glitching every few seconds. I was asked to edit the video, but i can't do anything about that. Why did this happen and is there a way to fix it?

Is there a setting to automatically split and send SMS messages that are over 160 characters?

Hi! I set the call distribution to rotation, but apparently it isn’t working. It’s still ringing simultaneously for all members.  Is this an issue, or what could I have done wrong?

Hi guys, we run a support group using three monitors. Gallery view in the middle, slide control, chat and participants on the right and slide presentations on the left.   Worked fine for years but not since this years update.  Uninstalled and reinstalled the December version and it works fine. System, Linux Mint 22.2 XFCE desktop, NVidia GFX driver.

I want to record my zoom session on my own computer, but zoom only allows cloud recording. I have checked all settings and couldn’t figure it out. Does anyone have any suggestions? 

I just bought a new computer - an Asus Vivobook. It has an I5 core and so should be excellent. I installed Zoom and tested it. The sound from the device is great but the sound I am receiving is terrible. When I test the sound using Zooms test device, I can hear the sound, or the sound starts and then cuts of. I talked to a friend in the UK using Zoom and the sound quality was dreadful. Has anyone experienced this before? Any tips? This is the first time I have ever experienced this problem.  

I do not want to remove the integration, but i fear I might have to. This is clearly a zoom bug. every time i pull up someone's calendar (internal) in outlook just to look at available times, zoom sends them a meeting invite right that moment even before I can hit "discard" or "send invitation". I don't know how to make it stop. for example, it is 4:52pm right now.. i open outlook "new event" so i can check my managers schedule to set up a meeting next week... i'm still flipping through the days of the week to schedule the meeting and boom- Zoom, completely on its own, sends her a meeting for today at 5pm EST before i have even finished creating an invite or picking a date and time. What the heck? this has been happening for weeks. The meeting does not come from outlook therefore doesnt show up on outlook calendars, but my zoom alerts will randomly go off on my phone or watch saying "upcoming zoom meeting- 5 minutes" and i open it and its just a shell of an invite from a time

Is there a plan to add a setting for phones to start the Zoom AI summary automatically when starting or joining a call?Transcriptions are able to do that today; seems logical that the AI summary could do the same.  Also, are Zoom AI Summaries going to be available in Contact Center? Thanks

When I share an MS-Word document, other participants in the meeting only see a black scree

When I join Zoom, it automatically closes after about one minute. I have tried switching my internet connection by using a hotspot, and I have also tried joining from a different device, but the problem persists. Zoom keeps closing automatically after one minute. Could you please explain what might be causing this and suggest possible solutions?

I am not getting my Zoom transcripts.  I go to Recordings & Transcripts>Transcripts and the list is empty I am using Zoom WorkPlace Pro.  I am the owner of the account and the only user. I believe that also makes me the administrator. I am not getting any error codes. I am using a Mac MiniI have record to cloud turned on under Settings>Cloud recording>Allow hosts to record the following to the cloudI have turned on Settings > Create Audio Transcript  under the section Advanced cloud recording settingI have waited days for a recording to be transcribedI have searched the Zoom Community and found people having the same problem in 2024.  

Join us on January 15 at 8:00 PT as we walk through the newest features launched in November and December, designed to help teams communicate, collaborate, and work smarter.   You’ll learn how these updates can: - Streamline workflows and boost productivity - Support teams of all sizes, from SMBs to enterprise - Learn how to apply these updates to real-world workflows   Bring your questions! We will wrap up with a Q&A session with our product experts!   Register Now!

As a non profit organisation we got reduced pricing for our Zoom Workplace Pro account.Now we want to add Webinars.What do we have to do to get reduced pricing for Webinars as well?What is the right way to buy the additional plan?Thanks for your help!

Hey FamI have long had an issue with the chat window jumping around whenever a new message comes in, or trying to scroll around. It never scrolls fluidly, jumping around as I get toward the end of the messages. This makes it very difficult to read the messages, obviously, and is a frustrating hindrance to communication.  This has happened for years, across devices and versions for me. I see *some* mention of related issues in the forums, but not a lot. Please advise! Thank you!

How do I dial a user's extension so that my call goes directly to their voicemail; I do not want their phone to ring at all. This will be used for after-hours IT notifications and do not want to disturb the end users.

 Hello,I have some problem, when my cursor leaves the button "Add reaction" the popover disappears, and I can't add any reaction. Could anybody help me? 🙂 The GIF with my problem: https://ibb.co/G4mY3wGK OS: Manjaro Linux (5.10.244-1-MANJARO)DE: KDE (6.3.6) & WaylandGraphics Processor: Intel Iris XeZoom: Last Version (6.6.0 (4410)) May be somebody know about my problem, and how to resolve it)

I’m just starting with Zoom. The only problem I’m encountering is as the host. I have some short videos that I would like to play on my screen and share with the participants. I’m testing this with a couple of computers in my own home and I can screen share a folder on the participant side, but when I click on the video to play it nothing changes on the participant screen. In other words, it’s still just the icon of the video not the video itself. I’m sure I’m doing something really stupid but for the life of me, I can’t figure out what it is.thank you for taking the time to read this!

Changing the color of the side bars to white might eliminate the need for a ring light when in a meeting. The brightness of the side bars on the screen could serve as a built-in light.

I have a paid Zoom account. When I go to "add alternative host" it won't let me fill in any address at all. (The box is greyed.) I tried this both from my desktop and the app.  

Anyone else experiencing a total outage of Zoom meetings today? I'm unable to connect to my meeting as of 1:00 PM EST.

I recently created a Warmly account through Zoom. The name tag is cool, but there was no easy way to turn it on and off in the middle of a call, so I deleted it from my Zoom account and I deleted my Warmly account, but the name tag continues to appear on the screen when I'm sharing my camera. How can I get rid of this? 

Tried 3 different usernames on two different windows 11 insider program 10.0.22623.730 logins.  Uninstalled zoom client 5 times, shut down and booted 6 times.  Used browser on zoom meeting today, but camera didn't work.  Clicked on profile photo, then settings to no avail.  Clicked on settings gear icon to no avail.