Products

Hi, I am trying to convert my meeting recording that was a 2-hour long session with a 1 partner and it is very slow. In the last 30-minutes it has gone to 4%. I have no idea where the file is going to try what the AI suggested. Is this likely to work where it is going so slow?  I really do not want to record this again so trying to help it along while it is still trying.  Guess next time I use the cloud! 

**Environment:**- Zoom 7.0.0.1666 (native .deb)- Ubuntu 24.04.4 LTS, GNOME 46.0, Wayland session- Intel Lunar Lake GPU (Mesa 25.2.8)- Dual monitor: 1920x1080 at 1x scale + 3840x2160 at 1.5x scale**Steps to reproduce:**1. Install Zoom 7.0.0.1666 on Ubuntu 24.04 with a Wayland session2. Ensure `shortcut_as_global_ShortcutID_ShowHideFloatingMeetingControls=true` in `~/.config/zoomus.conf` (this is the default)3. Join a meeting4. Click "Share Screen"5. Zoom crashes within a few seconds**Expected behavior:** Screen sharing starts normally.**Actual behavior:** Zoom aborts with SIGABRT. The stderr log shows:```terminate called after throwing an instance of 'std::invalid_argument'  what():  stoizoom was exited due to a handled signal: 6```**Root cause analysis:**Clicking "Share Screen" triggers hotkey registration via the `com.zoom.HotKeyService` D-Bus service. GDB analysi

Hello,Once again, I would appreciate your assistance with another Zoom-related issue.We are trying to configure Zoom so that attendees can join a meeting directly, without needing to wait in a waiting room or be manually admitted by the host. However, our attempts to disable this requirement have not been successful, or we may have changed the wrong settings.Could you please advise which Zoom settings need to be adjusted so that attendees are able to join meetings without requiring host approval?Thank you in advance for your assistance.Kind regards,

Zoom has been pretty stable for me for a long time on Fedora. I was even able to do screensharing on Wayland for a while but unfortunately it is now broken for me (zoom v7.0.0, Linux 6.19.14, Fedora 43, Gnome 49, Wayland, AMD). Maybe 6.x still works, but currently on 7.0.0When I select what to share (desktop or window) zoom crashes. At first, I thought it had to do with a secondary monitor that I had temporarily connected but after disconnecting and clearing the monitor info cache the issue remained.It crashes with all 3 modes: Original / PipeWire / PipeWire Remote Control:Here is an analysis with logs and all: https://gist.github.com/ramonsmits/8711e77200fee646e07621a526b5262c

Hi I am using a Win 10 laptop. I have an external Logitech webcam that is not working on Zoom. It works fine with other meeting clients like Google Meet and GoToMeeting. The drivers are updated. I have tried on different laptops and different USB ports without any luck. The problem is just with Zoom. I can see the virtual background, if selected, but there is no image.  No other app is using the camera. Any suggestions? Thanks

I am using the Linux Zoom client for taking a Vietnamese language class. I run Ubuntu 24.04 with X11. With xim or fcitx, and unikey or bamboo, the whiteboard is unusable. Whenever I hit the space bar, the cursor moves (xim) or vanishes (fcitx). The web client works fine. Should I give up on the native client, or is there a way to report this issue and get it fixed?

Hello,Is there a  way to disable the callerid from scrolling when the call is forwarded on a Poly E350/450 phone? We have an AR setup. For option 1, the call is forwarded to an SLG. The callerid scrolls, but since this is so much info being displayed, the original callerid is missing. Since this is a busy office, hey want to collect the callerid when the call is being presented, not in the call history. Any suggestions?Thank you in advance.

안녕하세요 줌 회의 진행중 화면구성과 관련하여 문의드립니다.  저희는 회의진행시 메인 발표자 1명과 참여자들이 순서대로 돌아가면서 보고 및 발표하는 형식의 회의를 주로 진행 하고 있는데 회의 여건상 화면구성을 여러발표자 모드에서 진행 하고 있습니다.여러 발표자 모드에서 진행하다보니 메인 발표자를 제외하고 1번 참여자가 발표진행후 2번 발표자가 발표하는 동안 1번 발표자가 화면의 밑으로 바로 내려가지않고 약 2분가량 발표했던 화면 위치에 그대로 있다보니 결국 화면 상단에 3명 도는 4명의 참여자가 위치하는 현상이 생깁니다. 발표를 마친 참여자가 다음 참여자로 바로 전환 되거나 발표 후 화면서 하단으로 위치하는 데 소요 되는 시간을 최소화하는 설정이나 방법은 없는지요?추가로 여러 발표자 모드에서 상단에 2명의 참여자만 고정 할 수 있는 방법이나 기능을 알고 싶습니다.  

Is there a way to make Zoom breakout room chat settings such that when an individual leaves a room and reenters the room they are able to see the chat from BEFORE they were in the room? I am not talking about continuous chat for internal organizations - these are external folks participating in an event with breakout room engagement.

Hi - I have just switched PCs (from Windows 10 to Windows 11) and have developed a new problem > when I share content on a second screen (e.g. PowerPoint slide show) my Zoom gallery window disappears on my main screen and I am left with just a floating control bar - I need to be able see all the meeting participants when sharing in this way as I often share my second screen throughout a meeting - any suggestions for fixing this? Help please!

Went back to check the meeting registration for a scheduled mtg snd It is not listed on my schedule. Where is it and why is this happening? 

When we have just a few Zoom participants everything works correctly - the Zoom callers can hear the audio from meeting room microphones and the Zoom callers can be heard in the room over the speakers. So by all indications our setup is correct - PC works, Windows setup is correct, Zoom setup is correct and connection to sound system (thru a sound board) is working correctly.When we have 100+  callers we have been experiencing an issue where the Zoom callers can no longer be heard over the loud speakers. The users are being un-muted and asked to speak - they can be heard by other Zoom callers - just not over the loud speakers.We have not tried using Host/Co-host setup which is our next step. Is there any other experience with this happening and/or recommended setup to try differently.

Hello my name is Jonathan and I am a Beginner trying to familiarize with actions 

Can you tell me how to connect the Zoom neural network?

Dear all and Support Team,I am using a personal (individual) Zoom account and would like to request a change in my account settings.Currently, the option requiring all meetings to be secured by a single security method is enabled, and I am unable to modify it. This forces the use of the Waiting Room and prevents participants from joining meetings freely.I kindly ask you to:— disable the mandatory Waiting Room requirement for my account;— allow participants to join meetings before the host without being placed in a Waiting Room.This functionality is essential for my use case, as I need participants to be able to join meetings without waiting for host approval.Please let me know if any additional steps are required from my side.Thank you in advance for your assistance.Best regards,

I can't install zoom workplace app in this devices , samsund tablet galaxy tab A 2016

Hi, wondering if someone can tell me how to make this recording happen, please.... I want to record (cloud or to computer, doesn't matter) a Zoom meeting so that we are recording only the 2 or 3 presenters and not the participants. I also want to show the 2 or 3 presenters (the active speakers) on screen at the same time just as they will be in real life (they are both in spotlight).  I have tried to record to the cloud but it is not showing the presenters (active speakers) on screen at same time even though they are both in spotlight. The recording switches between them. It's really important that we NOT record the participants - we don't even want them with cameras off because we don't want anyone to see their names (privacy). Is this possible and how?   Thank you so much.

We currently switched to Zoom Contact Center.  I used to be able to get queue calls on both my desktop and my android phone Zoom App.  This was very nice, when I couldn't be near my desktop. Is it still possible to be a part of our company queues, but answer get the calls on my smartphone?

There are a whole host of new features now starting to appear in the Zoom Contact Centre agent experience. New customers are seeing this new layout straight away, existing customers over the next few months, but you can request via a feature flag.Lots to like here, the sentiment bar at the top is really quite useful, as is getting your AI suggestions in line with the conversation.  

A few weeks ago Zoom Workplace appeared / opened on my desktop out of the blue.I had just Zoom installed prior to that. I didn’t need Workplace so unsinstalled it … then it seemed to reinstall itself. I repeated the process and it reinstalled itself. So i tried to uninstall both “Zooms” and the same thing happened. I then downloaded cleanzoom.exe and thought i had finally nailed it. However, 3 days later and it;’s back. My MSP assures me they haven’t got any auto installations set up in Intune or anywhere else. Anyone else having any issues with this? Any advice would be gratefully recieved. Cheers

Zoom training materials on breakout sessions (bottom of final page of pdf found at https://oit.pointloma.edu/wp-content/uploads/sites/2/2021/05/Zoom_Managing-Breakout-Rooms.pdf and included below) indicate that it is possible to obtain attendance reports of breakout rooms if attendees register for the meeting.  We have been unable to figure out how to do that - attendee report does not appear as an option for meetings, and there are no reports identified as related to breakout rooms. The only choices we see are registration and poll reports, but we need an attendee report (could be for the entire meeting - doesn't have to just be the breakout sessions during the meeting).Would appreciate any and all help with this.Thank you!!

Hi! The "raise your hand" button is missing for me...When I click on the participants button, I should be able to raise my hand by a button on the bottom of the list of the participations but there is no such button, only to unmute me and to invite someone to the session. Does anyone know where this button is in my case? Kind regards!

How do I turn off AI features and avoid them automatically going off on my Zoom meetings? The field "Automatically start Meeting Summary for all meetings I host" has been unchecked, but this hasn't fixed the issue.

Can the hosts read others private chat messages

I’m encountering an issue with Zoom  and my Plantronics Bluetooth headset for audio and microphone use. The headset works perfectly with other applications like Google Meet, You Tube, etc so I believe the device itself is functioning properly.Here’s what I’ve tried so far:Reviewed and followed all relevant Zoom support articlesChecked audio settings within Zoom and selected the correct input/output deviceVerified that the headset is connected and set as the default in the system audio settingsUninstalled, Installed, Restarted Zoom and my computerI show the green bars when conducting the testing but I cannot hear the sound or recordingSystem: Window 11PC: Lenovo ThinkpadDespite this, Zoom does not play or capture audio through the headset.Do you have any additional troubleshooting steps or suggestions? Any support would be greatly appreciated.