Gallery disappears when screen sharing | Community
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R
Explorer
Richard_Leggatt
Explorer
October 17, 2022
Solved

Gallery disappears when screen sharing

  • October 17, 2022
  • 4 replies
  • 278 views

Hi - I have just switched PCs (from Windows 10 to Windows 11) and have developed a new problem > when I share content on a second screen (e.g. PowerPoint slide show) my Zoom gallery window disappears on my main screen and I am left with just a floating control bar - I need to be able see all the meeting participants when sharing in this way as I often share my second screen throughout a meeting - any suggestions for fixing this? Help please!

    Best answer by chrismenard7

    Have you checked if the use dual monitor feature is turned on? Here are the steps:

    1. Sign in to the Zoom Client.
    2. In the top-right corner of the Zoom Client, click your profile picture, then click Settings.
    3. Click the General tab.
    4. Select the Use dual monitors check box.

    I attached a screenshot.

    4 replies

    chrismenard7
    Community Champion | Customer
    chrismenard7Answer
    Community Champion | Customer
    October 18, 2022

    Have you checked if the use dual monitor feature is turned on? Here are the steps:

    1. Sign in to the Zoom Client.
    2. In the top-right corner of the Zoom Client, click your profile picture, then click Settings.
    3. Click the General tab.
    4. Select the Use dual monitors check box.

    I attached a screenshot.

      R
      Explorer
      Richard_LeggattAuthor
      Explorer
      October 18, 2022

      Great - thanks Chris - I knew it was probably a simple fix!  Thank you

        N
        Newcomer
        Nopales
        Newcomer
        June 19, 2024

        May have found a solution...I had the same problem, intermittently, plus I just now switched to a Linux OS, so that change on top of all the AI features.   I have to start a Zoom meeting, then click on the green shield icon in upper right hand of screen.  Click on settings (gear icon), then share screen tab, then 3rd button down "show my Zoom Windows to other participants when I am screen sharing".  Hope that fix might work for you!

          S
          Newcomer
          sdoran
          Newcomer
          June 21, 2024

          this worked for me! thank you!

          N
          Newcomer
          negarkhorami
          Newcomer
          November 26, 2024

          I updated zoom and there is no option of show video panel when yyou click on 3 dots

          R
          Explorer
          rew1mac
          Explorer
          May 11, 2026

          “Participant gallery disappears from dual monitor when screen sharing”  

          I have been Zoom user from year 2020, dual monitor function worked well. 

          Replaced PC in September 2025, windows 11, good specification.  

          After the device and OS upgrade, the dual monitor and screen share worked same as before change of device, but then there was a Zoom upgrade that caused the participant gallery to disappear whenever I started screen share.  I checked that the settings are correct, as per comments by other contributors.  

          # It is important for me to maintain visual contact with participants when sharing screen, not acceptable for them to be hidden. #   

          After multiple contacts with technical support team, this problem persists.  

          I think scrolling back to an earlier version of Zoom Workplace may be the remedy.  

          Is there another solution to this?  

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