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Turn off Zoom AI Companion and other AI features

Forum|Forum|2 years ago
September 25, 2023
6 replies
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How do I turn off AI features and avoid them automatically going off on my Zoom meetings? The field "Automatically start Meeting Summary for all meetings I host" has been unchecked, but this hasn't fixed the issue.

Meeting Summary

Best answer by ginabrehmer

I did figure it out eventually. Instead of looking in the settings in the first section (which is under the personal section), you need to go down to the admin section and you'll see Account Settings. In Account Settings, find meeting settings, use the toggle to completely turn it off OR uncheck the button that says automatically start . You can review and change all the account settings there.

So basically, all the master settings for the account are in the admin section that will apply to all meetings. See below. Hope this helps!

ADMIN

Account Settings
Meeting (Use the toggle switch here to turn off)
Meeting Summary with AI Companion
Allow hosts to generate a summary. Summaries are sent after the meeting has ended based on the share options.
Automatically start Meeting Summary for all meetings I host (uncheck this box)

Share summary with
Only me (meeting host) (check this box unless you want others to receive the AI summary)
Only me (meeting host) and meeting invitees in our organization
All meeting invitees including those outside of our organization

AI Companion Questions
Allow hosts and invited participants to ask questions to the AI Companion during a meeting. Questions are answered based on the conversation transcript.

Automatically start AI Companion questions for all meetings I host
Who can ask questions to AI Companion?
All participants
All participants only from when they join
Only hosts
Recording

Smart Recording with AI Companion
By enabling it, your cloud recording can have recording highlights, summary and smart chapters, next steps, and meeting coach. technology, which may include third-party models.

Team Chat
Team Chat Thread Summary with AI Companion
Summarize lengthy threads and catch up on important details at a glance.

Team Chat Compose with AI Companion
Use AI to help users compose a response from scratch or wordsmith their chat messages.
Whiteboard Content Generation with AI Companion
Use AI to help users create content on the whiteboard canvas. Add, modify and extend content on the board.
Mail & Calendar

Email Compose with AI Companion
Use AI to help users compose a response from scratch or wordsmith their emails on the Zoom Mail Client.

ZoomVA

Community Manager

Hi @eramos All AI companion features, including Smart Recording, Meeting Summary, and AI Companion questions, are disabled by default. Zoom gives administrators granular control of the features through account and group level settings. Our AI support articles have more details about enabling and disabling AI features: https://support.zoom.us/hc/en-us/categories/19072205428877-Zoom-AI-Companion-Support.
Which specific feature is popping up in your meetings and can you please confirm if you are the admin for your account?

U

Ute_FW

Newcomer

Hi Virginia,

I am also interested in learning more about the AI features Zoom is now offering and from what I understood so far, Admins have full control about the Zoom internal AI features, which is good and I will keep them disabled for now.

What however if a participant to one of my Zoom meetings brings in their 'virtual/AI assistant' from Google or any other 'external provider' of such services?

So far I addressed the topic in my Zoom calls and removed those AI assistants from the meeting as I would with participants that do not belong there, but I am not sure if that is all I can do to ensure that no data is going to places that I don't know of either in form of a meeting notes, transcripts or whatever is out there.

Will there be a 'confirmation button' soon - similar to the recording confirmation button - that would highlight to all members of the meeting (participants and organizers alike) when external AI features are used in the background by participants ?

In order for AI to gain more trust, transparency is desperately needed, especially in meetings in which sensitive data might be exchanged as part of the meeting and so it should not be possible by anyone - neither organizers nor participants to use AI features without the consent of everyone on the call.

Looking forward to your response.

Thank you very much,

Ute

E

eblawler

Newcomer

PLEASE

U

unnecessary

Newcomer

how do i turn off the AI feature, App, and other apps that i do not want cluttering my zoom screen?

M

Muhammdi555

Newcomer

Sometimes, you just need a breather from the constant tech assistance. I wish someone had clued me in earlier on the beauty of manual control. To dial back the AI features, head into your Zoom settings, navigate to the AI Companion section, and flip the switch to turn off the digital sidekick. It's a game-changer, allowing you to reclaim your space, navigate conversations at your own pace, and, frankly, enjoy a bit of good old-fashioned human autonomy without the AI chatter.

K

Kontara

Newcomer

When doing this recommendation, my controls were all grayed out. To the right, it said "Locked by Admin". Finally found instructions by Bort that direct one how to do it from the Admin page. Here is the link: https://community.zoom.com/t5/Zoom-AI-Companion/How-to-completely-disable-all-AI-features-in-Zoom-meetings/m-p/150224#U150224. I asked him if he could get it posted to the AI Companion Support page so everyone can see it right away.

G

ginabrehmer

Newcomer

I have a paid/licensed zoom account with just me and I'm trying to disable AI Companion from automatically starting when a new meeting is launched; however, the feature is ghosted and it says it was locked but the admin. I am the admin and the only one one the account. Where do I need to go to disable this feature? I do want to be able to have AI Companion create a meeting summary (when I choose to), but not automatically for every meeting.

E

ekruml

Newcomer

I have this same issue and have been unable to gain any assistance from anyone at Zoom in helping to get it shut off. I just get the same answer that I need to disable it - which I can't because it is locked by the admin and I am the admin. It's ridiculous. They have zero support on this .

G

ginabrehmerAnswer

Newcomer

I did figure it out eventually. Instead of looking in the settings in the first section (which is under the personal section), you need to go down to the admin section and you'll see Account Settings. In Account Settings, find meeting settings, use the toggle to completely turn it off OR uncheck the button that says automatically start . You can review and change all the account settings there.

So basically, all the master settings for the account are in the admin section that will apply to all meetings. See below. Hope this helps!

ADMIN

Account Settings
Meeting (Use the toggle switch here to turn off)
Meeting Summary with AI Companion
Allow hosts to generate a summary. Summaries are sent after the meeting has ended based on the share options.
Automatically start Meeting Summary for all meetings I host (uncheck this box)

Share summary with
Only me (meeting host) (check this box unless you want others to receive the AI summary)
Only me (meeting host) and meeting invitees in our organization
All meeting invitees including those outside of our organization

AI Companion Questions
Allow hosts and invited participants to ask questions to the AI Companion during a meeting. Questions are answered based on the conversation transcript.

Automatically start AI Companion questions for all meetings I host
Who can ask questions to AI Companion?
All participants
All participants only from when they join
Only hosts
Recording

Smart Recording with AI Companion
By enabling it, your cloud recording can have recording highlights, summary and smart chapters, next steps, and meeting coach. technology, which may include third-party models.

Team Chat
Team Chat Thread Summary with AI Companion
Summarize lengthy threads and catch up on important details at a glance.

Team Chat Compose with AI Companion
Use AI to help users compose a response from scratch or wordsmith their chat messages.
Whiteboard Content Generation with AI Companion
Use AI to help users create content on the whiteboard canvas. Add, modify and extend content on the board.
Mail & Calendar

Email Compose with AI Companion
Use AI to help users compose a response from scratch or wordsmith their emails on the Zoom Mail Client.