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We are a recruitment company, and occasionally our clients (the businesses hiring) ask us to create Zoom links for their interviews with candidates we have put forward. One of our consultants has created Zoom meetings where she has checked all the proper boxes to allow access to anyone with the meeting link without the host present, and to allow anyone with the meeting link to access the meeting at any time. She has now had an issue with two different clients who use the link to start the interview with a candidate, and they get stuck in a waiting room even though she has unchecked the waiting room option, which should allow them to bypass that. Do you know what might be happening here? 

HiWe face a one-way audio issue with Yealink T-31P IP Phones and Ribbon SBC 1000. The same phone works perfectly with the Ribbon SBC Swe Edge. What I suspect is the Opus codec priority since there is no option of adding the OPUS code in SBC 1000 but is available in SBC SWE Edge. The strange thing is that this issue is never seen in inbound calls from PSTN to Zoom, but it happens every time a Zoom user calls a PSTN number. We don't face any such issue when the Zoom app (Windows, Mobile) is used for inbound and outbound calls. We have tried to make changes to the provisioning template for IP phones, but it doesn't affect anything and nothing changes. Has anyone faced any such issue? I need help.Rizwan  

Hi Team, I am encountering an error on the screen that says Local network permission not allowed.Although we have already enabled the permission, the error appears frequently. How can I resolve this issue?   

I joined a Zoom meeting and would like to check the exact time I participated. I have a free Zoom account and did not host the meeting. I’ve checked my account settings, but I couldn’t find a record of when I joined and left the meeting. Could anyone guide me on where I can find this information?

hi zoom teams and developers everyone on chromebook need a help from zoom teams and devs please fix these issues on zoom web app it only web app to go on a meetings but now it changed everyone hate sometimes hated thing : cannot add virtual background image from internal storage, didn't show the profile picture when in the meeting only displayed name, cannot add any files from chat to others sometimes, when in the meeting the microphone connect bottom of the full zoom page just come up show all white background when pressing the tab button in keyboard it stop showing and make the zoom again normal these are make people in chromebook's sad hate please fix them also when installing zoom deb file to chrombook it's camera doesn't work so please fix these issues !!!

Hello, I want to disable this useless option, as the huge majority knows obviously how to manage the volume on their computers. Where is the option ?

Zoom is driving me crazy today. The speaker audio during my meetings went mute for a few seconds every 5 minutes. I couldn’t concentrate or learn anything properly. I restarted my MacBook. Deleted the app and reinstalled it again. I cleared my cache. The issue still persists. I’m not tech savvy and I need simple solutions. Thank you in advance. Ps: I also tried opening a support ticket and they kept closing it. Really disappointed in Zoom. 

I have an attendee registered for an event who is requesting a receipt.  How can I issue one through Zoom?  Can I set up to the registration so that it issues proof go purchase when they complete their registration?  Or afterwards?

I have some Zoom meeting recordings and would like to take small parts from each recording. Is it possible to edit a text file for the video to obtain video for that text? This can be done with Descript but I'm not sure if it can be done with Zoom.     

I set up regular meeting and now it's not there anymore. I have to subscribe with the link which I sent to the participants. I cannot open it from my account. Before it always was possible.

I've set up a webinar for 2 hours.  Is it possible to extend the duration after the webinar has started, so to add another 30 minutes for it to end at 2:30 while the webinar is still in progress?  This is for a paid webinar subscription and I am the Zoom account admin. Appreciate any guidance.  Thanks !

I just held a meeting with a client for about an hour. I definitely clicked record and we both heard the " this meeting is being recorded" But it is not in my cloud or on the computer. Can any one give me advice on how to recover it? Where it might be or what might have happened? Cos I can't get any help from Zoom. I have a paid account 

I use Hubspot to schedule meetings and a link that I have used 100 times before for a simple meeting not a webinar created a meeting that required registration which caused friction and wouldn't let my notetaker in. Help!

. . .   Win10/64 build 19043   As the Statistics tab shows, opening the Zoom app skyrockets CPU usage to 100% causing crashes, as also noted here.  Also here, and here. Oh, and, here.    Rather than just refer users to your help desk, it might be more helpful to discuss issues here, so that other people experiencing the same issue can implement any suggested changes?   thanks,   jason   AV: Windows Security centre Malware: Malwarebytes, HitmanPro (on demand only) Win10 updates: all applicable + sfc/dism checks   . . .

When hosting meeting, i was able to allow a participant to co host, now i do not have that facility to allow co hosting, how do i bring it back

Me salta un cartel con lo siguiente:No es posible cargar esta pizarraTime out when requesting "RefreshTokenResponse" (-2000-2-42100) (s-code-85c302d5a5-1737077899596)  Al cargar la pizarra no se muestra.

We are migrating off of a Cisco CUCM phone system going to Zoom Phone. Currently users on Cisco phones are able to dial "0" to get to the front desk operator. Is this possible with Zoom? I see that extensions have to be from 3 to 6 digits in length. Thank you!

Hi,  In the past few weeks, within the first 5 mins of most Zoom sessions I'm hosting, the connection cuts out (despite both my own and my clients' internet connection being totally fine). Initially it just glitches and the video freezes, and then connection is lost. I've taken to exiting the session and re-starting it, and am asked if I want to 'reclaim host', which I do. Then there are two of 'me' (as in, one with just my name and video off) in the space with my client for a few mins, until the other 'me' disappears. Has anyone else experienced this / has a solution? It's quite disruptive to sessions!Thanks,  Beth 

I have downloaded a photo, but it doesn't show when I'm in a zoom call and stop my camera...just my name shows.

I begin by apologizing for using the "Meetings" location for this post because the issue I wish to raise does not fit neatly into any of the listed Locations. Specifically, even though I have a meeting ID and passcode for a tw-day meeting later in 2025, I cannot find reference to that meeting on either my zoom app or in my Zoom schedule on the Zoom web site. Why and how can this be resolved/avoided? 

1000's of comments in a minuets time.we need an option to mass delete comments by selecting a person in the chat.blocking and booting them out obviously didn't get rid of the 1000 chats sent. 

Hi Iwant other facilitators to log in with email and our account password. Every time someone else does it I am sent a code for them to activate the meeting. How do I stop this so that they can log in using our account email and password as administrator and I don' t have to get a code which I send to them.  Its causing alot of grief

Hello, I had been using Zoom to record meetings to the cloud. During one month, I canceled my subscription and lost access to my cloud recordings. After renewing my subscription a month later, I hoped to regain access to those recordings and download them. However, it seems that they are no longer available. Is there any way to recover them?

if i cancel my current zoom cloud storage subscription will all my past meeting recordings get deleted? i'm not currently using zoom...but i'm paying $40/month for 200gb of cloud storage. i'll likely be using zoom again for work in 4-5 months so was just curious if my recordings would still be there when i resubscribe to the $40/month plan. 

I recorded a meeting to the cloud with captioning on but the software only generated the video and the audio files -- the text transcript was not created! what happened? is there any way to extract the captions from the video file?