Products

We are migrating off of a Cisco CUCM phone system going to Zoom Phone. Currently users on Cisco phones are able to dial "0" to get to the front desk operator. Is this possible with Zoom? I see that extensions have to be from 3 to 6 digits in length. Thank you!

Hi,  In the past few weeks, within the first 5 mins of most Zoom sessions I'm hosting, the connection cuts out (despite both my own and my clients' internet connection being totally fine). Initially it just glitches and the video freezes, and then connection is lost. I've taken to exiting the session and re-starting it, and am asked if I want to 'reclaim host', which I do. Then there are two of 'me' (as in, one with just my name and video off) in the space with my client for a few mins, until the other 'me' disappears. Has anyone else experienced this / has a solution? It's quite disruptive to sessions!Thanks,  Beth 

I have downloaded a photo, but it doesn't show when I'm in a zoom call and stop my camera...just my name shows.

I begin by apologizing for using the "Meetings" location for this post because the issue I wish to raise does not fit neatly into any of the listed Locations. Specifically, even though I have a meeting ID and passcode for a tw-day meeting later in 2025, I cannot find reference to that meeting on either my zoom app or in my Zoom schedule on the Zoom web site. Why and how can this be resolved/avoided? 

1000's of comments in a minuets time.we need an option to mass delete comments by selecting a person in the chat.blocking and booting them out obviously didn't get rid of the 1000 chats sent. 

Hi Iwant other facilitators to log in with email and our account password. Every time someone else does it I am sent a code for them to activate the meeting. How do I stop this so that they can log in using our account email and password as administrator and I don' t have to get a code which I send to them.  Its causing alot of grief

Hello, I had been using Zoom to record meetings to the cloud. During one month, I canceled my subscription and lost access to my cloud recordings. After renewing my subscription a month later, I hoped to regain access to those recordings and download them. However, it seems that they are no longer available. Is there any way to recover them?

if i cancel my current zoom cloud storage subscription will all my past meeting recordings get deleted? i'm not currently using zoom...but i'm paying $40/month for 200gb of cloud storage. i'll likely be using zoom again for work in 4-5 months so was just curious if my recordings would still be there when i resubscribe to the $40/month plan. 

I recorded a meeting to the cloud with captioning on but the software only generated the video and the audio files -- the text transcript was not created! what happened? is there any way to extract the captions from the video file?

I have an ASUS VivoBook with a Logi C270 HD WebCam. Sometimes when I try to join a meeting, the WebCam works fine. At other times, the Zoom page just goes into an endless loop and never opens the meeting. In that case, I usually have to close all windows, unplug the camera, restart the computer, and join the meeting without camera. I've tried joining a meeting and then plugging in the camera, and that usually sets off some loop that results in my leaving the meeting. I've check the permissions and security, and it looks OK. I've tested the camera outside of Zoom, and it works OK. I've not been able to detect a pattern of when the camera works on Zoom and when it doesn't. Any suggestions?  

Hi, I just completed some very important interviews and recording them to my computer (a mac). When I find the files they are 'documents' and when I double click to convert I receive this message. There is no application set to open the document “double_click_to_convert_01.zoom”. Search the App Store for an application that can open this document or choose an existing application on your computer. My computer was idle for 30 minutes in the middle of the session but I wasn't recording. I have tried to log out and restart my computer as advised by Zoom Facebook help. Any help in retrieving them would be great! CheersSteph

Hi Zoom Community,I’m looking to understand if there’s an option using the Zoom API to create a meeting and upload a recording to it.For example:I create a meeting manually using zoom webAfter the meeting, I download the meeting recording and transcript.I then want to upload this recording and transcript back to Zoom and associate it with a different (new) meeting created via the API.Essentially, I’m trying to determine if there’s an API endpoint or functionality that allows upload recordings to be linked to a specific meeting on Zoom, similar to how native recordings are stored in the Zoom Cloud.If this is possible, could you provide guidance or direct me to the relevant API documentation? If not, are there any recommended workarounds or alternative approaches to achieve this use case?Thank you in advance for your help!

Hi, Question 1: how do I add a lower third graphic for both myself and for zoom meeting guests? I want to display my name and title and also want to display the name and title for my guest as separate lower third in the same zoom meeting. Question 2: How can I make the lower third to cover/block our Zoom profile name which also appears on the screen so that only the name/info show in the lower third is the name on screen? Thanks for your help!

I planned a meeting and I pre-assigned 2 interpreters.When the meeting started both the interpreters joined with the account associated with the email adresses I used.I supposed they would be automatically recognized as interpreters, but this didn't happen!So I manually assigned them to be the interpreters in the meeting. If I planned a webinar and I pre-assigned interpreters...they are automatically recognized when they join the webinar! Why the difference between webinar and meeting behavior? I didn't find any information about this difference on Zoom support. Have you ever experienced the same problem? Thank you.    Isabella  

I am setting up a weekly meeting for an international audience, and anchoring it to a 1am UTC start time.  Looking ahead on my calendar I can see that the start time changes from a 1am start time to a 12am UTC start time around the date that other timezones change their clocks by an hour.  (This effectively changes the start time by 2 hours instead of the expected 1 hour change on my local calendar.)  I don't want the UTC 1am start time to change.  I tried anchoring it to 1am GMT but the same problem occurred.  This appears to be a glitch on zoom.  Is this a known problem and is there work being done to correct it? (Or am I overlooking something?)

Hi all I am having issues with not being able to send myself the edited version of the post-meeting summary. The system allows me to select myself and send, but it is not received in my Outlook Inbox. Has anyone got some troubleshooting ideas on how to fix this?

Hi all. I know adding iCloud calendar is in beta mode, but I seem to have done everything I need to - generated a code, made it my primary calendar, toggled it to on. But when I got to my public-facing schedule page, it has me free every hour every day! Why isn't it blocking out my existing appointments? Thanks.

I need to move Zoom meetings and recordings from a user that is no longer with our organization to another user who is still here. The only instructions I can find don't match what I see in my account.  When I try chat help or contacting support, I keep getting the message that I am not the account owner but my role shows I am the owner (I have always been the account owner for Zoom) and that I am not logged in, but I am logged in and can see my Admin Dashboard, view users, see plans and billing and all the other account level options.  Can someone help with suggestions about reaching support when I keep incorrectly told that I'm not signed in and not the account owner? Can someone help with instructions for moving one user's meetings and recordings to another user and then how to remove that user? Thank you.J

Sorry if in wrong board, can't see one for installation issues. I can find the app in Amazon Apps, but it says incompatible with my system. I'm assuming this is because I have no mic or camera installed on the TV the stick is plugged into. But so what? I only want it on the TV for passive meetings, if I need to interact I'll use the iPad instead. Is there a way around this so I can install onto the Fire Stick?

I'm facing a bit of an issue that's affecting my workflow, and I was hoping someone here might be able to help.A colleague created a meeting where I'm listed as a co-host, but I can't seem to find the meeting on my calendar in the Zoom app, nor on the web version. I also didn't receive an email notification about it. Has anyone experienced something similar or know why this might be happening? Any advice would be much appreciated! Thank you so much in advance! 🙏

Anyone knows how to turn on annotation tool (green pencil icon at the left bottom corner of the screen)? Currently, I cannot find the annotation tool. I already checked the annotation tool in the meeting setting, but it does not work.

Greetings! How do I get transcripts of my meetings without time stamps?

Good morning, I am having issues with my microphone on my Lenovo Flex 7. The microphone is going in and out, and users have said that they can hear me great and then my voice gets very quiet. I have tried numerous strategies from updating my computer, turning audio enhancements off, etc. and nothing has fixed the problem.Any help would be much appreciated! 

 I recorded a meeting using the Zoom app on my phone, but I can't find the recording, even when searching by the Meeting ID. I am not the hostIs there anything I can do?

I made the mistake of activating read.ai as I wanted to see how it worked - now it is causing all kinds of problems jumping into every meeting when I no longer want to use it. How do I turn it off and have it stay turned off! It's driving me and my meeting attendees nuts!Thanks in advance for any help on this!