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So I did a test record in a meeting to see if it was working, and checked back after transcoding. Went to do the main recording(same meeting), hit record("recording in progress" announced), and discovered after finishing it had not recorded! Did a few tests and googled it. Turns out your second attempt won't be recording! It's a ghost recording....So now I have to gather everyone back(at my expense and their inconvenience) to re record. Can I suggest a warning or maybe disable this so you can't fall into this trap. Why have the audio "recording in progress" when it clearly ISN'T....Not cloud subsciption btw. This shouldn't matter.. Feature or Bug? You decide...

I updated to Sequoia 15.2 this morning and after a meeting I noticed a pop dialog in the background where zoon.us was requesting permission to bypass the system private window picker and directly access my screen and audio.  I believe this is a new permission/restriction in Macos but I wanted to see if anybody has run into this and what they selected?

Dear Zoom Experts, Is it possible to allow a specific user to join the host's meeting room and automatically grant them access to control the host's computer remotely without the host granting permissions? I have a desktop computer with files stored exclusively on it. I am wondering if I could log in as the host and share my screen. Then, when I am outside, if my manager needs me to access certain files on this computer, I could join my Zoom meeting on my laptop computer and immediately gain access to this desktop computer. Best regards,

My Zoom Camera is my OBS output. I use Stream Deck and often share my screen with the push of a button that shows my Display 2. My current workaround is to hit the 3 dots on my thumbnail and hit Spotlight for Everyone so my screen share is big enough for them to read.  How I would LOVE a keyboard shortcut for "Spotlight for Everyone" so it can happen so much faster/easier.*Of course, this would require a toggle on that shortcut to Remove Spotlight. Pretty please?!?Thank you,Barry Friedman

When I tap the Share icon on my Galaxy Tab S9 FE+ nothing happens. There is no error message but the screen does not share. Any suggestions? Thanks. Bill

Hello Zoom family:I've downloaded the Zoom Workplace APP(Version 6.3.5)on my macbook pro m4.When I try to turn off the virtual background and click the 'None' option from the Virtual background, it still shows me a background (a picture of trees and waterview), but I'm unable to get rid of it. Does anyone have this same problem?I appreciate your help. 

Hello,In a few days I have a quite big event and I’d like to do it on Zoom Webinar.The event will have multiple speakers that speaks few different languages. Whole event will be translated on 11 different languages. Translation flow is a little bit complicated but I need help only with one thing.If speaker speaks polish on stage there is a translator that will do polish -> chineese translation.If speaker speaks chineese the same person will translate it from chineese to polish.How to set this up on 1 translator account/laptop?Can I give double role for this person?

Recordings, Hi - I have the Zoom Pro version and do not know why my Zoom recordings are now saving as 'double_click_to_convert_01' (raw format) - why is this, and how can I convert the recording to MP4 please? I would appreciate any help to resolve this issue. 

I am experiencing an issue when opening the zoom. When I open zoom for a meeting, it automatically open different windows. My face in a different window, and the other participants in another windows. May I know how to fix this issue?

The option to edit settings for my personal room is grayed out and I'm unable to turn off auto recording. I need to turn this off. 

How to see the zoom meetings taken since 2021

We have deployed Zoom Phone system with IP Phones etc at our offices along with Emergency addresses etc.These all work just fine, and this is for people working remotely using the Desktop Client (on Windows).Windows 11 has now started prioritizing IPv6 as the default protocol if it is available. So for example if you ping www.google.com in a command prompt it will respond with the IPv6 Address instead of the IPv4.The problem with this is that the Zoom Client will complain that it cannot confirm my home address location and I will get the error at all times.There are some workarounds.1) Disable IPv6 on the router (not ideal)2) Apply a registry fix to prioritize IPv4 over IPv6 on the OS (needs a reboot)3) use command Prompt to manually set IPv4 Priority over IPv6 (Does not need a reboot but requires setting on subsequent reboots) Once you have changed the priority and restart the desktop client the error goes away and it sets the Emergency Address correctly.Is this behavior going to

Whenever I share a hyperlink to may participants, they are not able to click on it. This is a major issue as it hampers my webinars. My browser is updated and I use Chrome. None of the link that I share with my participants are clickable.

Considering "Zoom trolling" has become a popular YouTube trend, I hope that zoom would do more to help prevent these types of interruptions.One feature that would help is to automatically block any users that go over a certain decibel level. Often these users use tactics of "jump scares" and use loud clips to jolt members.I hope that Zoom can implement this and other strategies so we can continue to actually do our work.

I am unable to sign in to my account because I am not receiving the verification code sen to my phone by SMS. And it is impossible to contact support since all support options need me to sign in. I had this issue since months. Finally, I created a new account to be able to post here. This is what I tried so far: 1) Tried creating a support ticket (asks me to sign in)2) Tried to get help using the chatbot (directs me to the sign in page)3) Tried to post here in the community pages (asks me to sign in)4) Tried phone support (asks for an ID which I can only access by signing in)5) Created an alternative account to create a ticket (ticket automatically closed saying I need to sign in with the account with the issue) This is like a joke ! Can someone please help me?

I cannot find "previous" meetings while using Zoom Workplace.  I do see "previous" meetings when I log into zoom.com. Thank you!

My business runs virtual meetings using the Zoom Events platform. Each meeting includes ~20 polling questions. Historically, I've exported the results from each poll on a user-by-user basis ("PollResults.csv" which is exported via a zip file). For my past two programs, however, the zip file contains incomplete/corrupted data. The data is clearly there - I can see polling results in aggregate in my analytics summary. I can no longer rely on the Zoom polling feature. I've opened a support ticket and was told "our engineering team is working with our Dev team to investigate this, they believe that the last update caused this change" Though I'd love some resolution with this post, I'm mostly sharing for anyone who has experienced similar issues. There's really no sense in me continuing to pay for Zoom Events when a critical feature is so broken. Best,Henry

See attached. It happens at the start of every meeting when I turn on my video until I click on it to go away.

Hi all, I'm currently hosting a webinar with an audience who is trying to access translated closed captions in Spanish... after following the setup instructions found in Zoom Support, we found that the only option to select is English. Also, I noticed that I was only able to translate the support article itself into English and one other language with Asian characters. Do we know if there's an outage on language translators currently happening? 

Hi there! I have just set up a one-on-one event that I will send to a group of students for them to make individual appointments with me via Zoom. I've set everything up (configured my available times and synced it to my Outlook calendar) and it's all fine EXCEPT for one date. When I look at my available appointments for this specific day (a Friday), my available times jump from 12pm to 5:30pm as if the Scheduler is seeing that I have a conflicting event on the synced Outlook calendar--except there isn't anything on my Outlook calendar. I've tried to remove this Friday from the available days and add it as a specific day with special availability. I've also double and triple checked my Outlook calendar to make sure there isn't an event I'm not seeing--I have nothing scheduled for that day.  Am I missing something? Are there other parameters I can change to bypass this?  Thanks in advance for your help! 

I updated my MacBook (macOS Sequoia v15.3.1) and can no longer log in to my account (error code 5003). I have uninstalled Zoom, restarted my MacBook, installed Zoom, and restarted again (multiple times). And I am still receiving the same error code.  Apart from updating my MacBook, nothing else has changed. What should I do now? 

We recently updated our redirect URL, which was functioning correctly in the staging environment. However, in production, we encounter 4700 "Invalid redirect" error during the OAuth authorization process. Despite adding the new redirect URL to the "OAuth Allow Lists," redirection issues persist in production. Staging Environment:Users access our application.They are redirected to the Zoom authorization page.Upon authorization, users return to our application with an authorization code.This code is exchanged with Zoom for access and refresh tokens successfully.Production Environment:Users attempting authorization receive the following error:https://zoom.us/oauth/authorize?response_type=codeError: 4700 "Invalid redirect"Client Id and Client secret remains the same. The change only is in updating the new redirect url.

Hello!  I keep having an issue where I create an appointment in Outlook and use the Zoom plugin to provide a link to the appointment, but the time does not translate over to zoom properly. For example, I created an invite for 9/29 at 1PM EST but on Zoom, it shows up as 9/29 at 12AMEST. I have no idea why this keeps happening. It is confusing for my clients because they are seeing 2 different times on the Outlook calendar invite I sent them vs. what Zoom shows and it makes me look unorganized/unprofessional when I'm just trying to use the features. This seems to happen when sending an invite to clients in a different time zone, but sometimes it doesn't happen. Any guidance is helpful.  Thank you!  Ashley

We are receiving complaints from phone users where their calls are being rejected. When we look at logs, we can see that the user/delegate's iPhone is rejecting the call. When we provide that information to the user/delegate, they are advising that their Zoom mobile app never rang and that they definitely didn't reject the call from their mobile app. The cell is not on Do Not Disturb. This issue has been noticed multiple times and we get the same response from the users, that they didn't touch their cell and their cell never rang.

I have an LTI 1.1 link setup in Moodle, and I am getting the following error message when I attempt to join a meeting:Invalid access token, does not contain permissions:[User:Read]. Error Code 200 - v=2.0;clid=aw1;rid=INT_487f1d7d13a1edfa Any ideas?