Products

Currently and in recent years up to a week ago have been able to log in to Zoom on my home PC. However yesterday could not log and error message was - Your app version needs to be 5.16.6 or higher to sign in -Can see my profile on the zoom website but unable to contact Technical Support. Do not know how to proceed.

I uploaded the most recent version of Zoom and deleted to old version. When trying to open the new version, I receive the message:  You can’t open the application “zoom.us.app” because this application is not supported on this Mac.   How can I resolve this?  I have a meeting in 1 1/2 hours.   thanks

My Zoom LTI Pro won't connect through our Canvas connection. Help! 

I was unable to join a meeting today despite entering the meeting ID and passcode from my own account page, getting a "Sign in to join this webinar" message every time I hit the join button.   I have a Chromebook and use Google chrome as my browser. This is the first time I have ever encountered this issue despite using Zoom links from the same company twice a week, every week on the same device.  I then noticed that despite having the "stay signed in" box ticked on my sign-in page, Zoom never keeps me signed in, so I was stuck in a loop of always getting the same message. The host sent me a direct link and I had the same issue: "The host requires authentication on the commercial Zoom platform to join this meeting. Please sign in with a commercial Zoom account to join."  Previously, hitting the sign in hyperlink on this same message automatically signed me in and took me to the meetings no problem.  What's changed? Is there anythin

Dell 5550 Laptop Camera does not work in Zoom. Works everywhere else, just not ZoomWindows 10 22h2 no new updates availableZoom 6.1.0 (41135) Works on TeamsWorks in Camera AppWorks in WebexWorks fine Teams on the web When going to video settings in Zoom, camera has no activity light and just shows grey box."Integrated Webcam" is Shown Uninstalled Zoom completely. Reinstalled it.  Same issue. Uninstalled zoom using "Clean Zoom". reinstalled it. Same issue. Confirmed privacy allow camera/mic settings in windows privacy settings Deleted camera from device manager, rebooted and had it reinstall.. same issue grey box in zoom. Camera works, just not in Zoom

Hi, Today I got an email from Zoom re: Service-Benachrichtigung: Ihre Zoom AI Companion-Funktionen werden erweitert In the mail Zoom tells me to send an email to Wenn Sie möchten, können Sie sich dafür entscheiden, bei ZMO zu bleiben. Kontaktieren Sie uns dafür bis zum 17. März 2025 unter ***********.I therefore send an email to the named email address of Zoom just to get the info: <<< This is a No-Reply email; Replies to this address are not monitored >>>Hi!We are here to help!This email address is not monitored, however we are still here toprovide you with the best possible service. To receive help pleasetake advantage of the following online resource:Contact Us: https://www.zoom.com/en/contact/We look forward to making you happy!The Zoom Team-- ----------------------------------------------------------------------------------We encourage you to share your Zoom stories at https://zoom.us/experience.If you need technical support, please open

🙎 Zoom, Why is Your Mac App a Nightmare?I click the meeting link, expecting to join smoothly. Instead… nothing. The Zoom app opens, but every option is blacked out. I try to quit—nothing happens. I attempt to force quit—no luck. I even try to uninstall it—impossible. 😨Zoom Just Made Me Miss My Meeting!For the past year, Zoom has been a disaster on my MacBook. The app often refuses to launch properly, and worse, it gets stuck in a limbo where I can't quit, force quit, or even uninstall it. The only fix? Restarting my Mac in Safe Mode to prevent Zoom from auto-launching so I can uninstall it, and reinstall.I’ve uninstalling and reinstalling countless times to fix issues. But now, I can’t even uninstall it! As a business professional, I don’t have time to troubleshoot software every single time I need to join a call.🚨 Enough is enough. I'm switching to Google Meet. 🚨I need to be able to join a meeting within minutes, not spend 10+ minutes battling a broken

Hi everyone,   I'm trying to embed a Zoom meeting on my WordPress site using the Zoom Meeting Embed plugin, but it's not displaying properly. Every time I try to load the meeting, I get the following error:   "Error: Unable to display Zoom meeting. Please check your settings and try again." Here’s what I’ve tried so far:   Installed and configured the Zoom Meeting Embed plugin properly. Verified my Zoom API Key and Secret in the plugin settings. Cleared cache and tested in different browsers. Checked for conflicts with other plugins by disabling them one by one. Updated both WordPress and the Zoom plugin to the latest versions. Has anyone faced a similar issue? Are there any specific settings or alternative methods to embed a Zoom meeting in WordPress? Would appreciate any insights! Thanks in advance. (P.S. Here’s a link to my site where the issue occurs: https://solarpanelpricepakistan.com/

For some reason, meetings that I've record are not providing speaker attribution in the resulting transcript.Any ideas?  I looked through previous recorded meetings and speaker attribution is there.  I don't know if this is a result of the recent client updates or what.  I looked through various settings and I don't see anything that would toggle speaker attribution on/off.I am currently using the desktop client Zoom Workplace, v6.1.11 (45505)Is it possibly related to who the meeting organizer is?  E.g., it's not me, but I was granted authorization to record the meeting?

Usually the immediate after session, automatic recording conversion process creates three files: 1) "recording.conf" file type CONF; 2) "audio 1234567890" file type MPEG-4 Audio; and, 3) "video 1234567890" file type MP4.  But now the after session, automatic recording conversion process is creating es three files, like: 1) "zoomver.tag" file type TAG; 2) "double_click_to_convert_01" file type Zoom Recording File; and, 3) "double_click_to_convert_02" file type Zoom Recording File.  When I double click on the files the resulting conversion process creates TMP files, like: audio 1234567890.m4a.tmp and video 1234567890.mp4.tmp, neither of which are recognizable as media files.  This is a problem preventing me from sharing the session recording.  I tried the Zoom Support chat line and they ended up creating a ticket but so far I have not gotten a solution or explanation.

Hey there! I'm kinda new to zoom, started to use this platform just a while ago. So I've been thinking about security methods during calls... since I have my online sellvia store I often have to call my specialists or customers to discuss something and during these meeting we ofc talk about some private things or share file that no one else is allowed. How do I ensure total security? Do I just put the password on the meeting or there's something else I can do? Thanks

Hi!   I have recorded a short (~5 minute) clip a couple of times, and get the same issue on the playback which is skipping and an occasional spinning wheel.  Any suggestions of how to avoid this? 

I have my reminders set at one day and one hour before the webinar. I have had several tell me that they did not receive their email, or the email came an hour later than it should, like something is wrong with the time zone. How do I fix this?

I am admin for my office on Zoom Phone.  Today one of our staff began experiencing no sound when calling out (using Workplace or cell phone App).  When dialing out she can hear the individual number key notes; once a call routing begins she can no longer hear the call ringing, and once connected she cannot hear the person who answers and they cannot hear her.  Again, this is happening to her whether using her  computer via Workplace OR using her cell with the Zoom phone app, using speaker and mic, or headset.  This issue started today - we have been using Zoom phone since July 2024 without this issue.  All other users are having no audio issues upon call routing or call connections. Any thoughts?

Hello, I want an zoom summery api to capture meeting summery from ongoing call. or is there is any option to capture live transcript of the current ongoing call ? Thank you for your help in advance. Regards,KP

Hallo, wenn ich einen neuen Termin versende, erscheint er in meinem Kalender immer korrekt. Beim Kunde besteht seit neuem jetzt aber jeweils eine Zeit Differenz von 1 Stunde. Im Headline von der Email ist auch die falsche Stunde vermerkt. Der Termin wird bei ihm immer eine Stunde früher angezeigt, terminiert.  Ich bin am verzweifeln. Das war bis vor kurzem nicht der Fall. Die Uhrzeit ist an die meines Computers gekoppelt und es betrifft nicht die Zeitdifferenz.

Is there an email to get support on the app we've published? We're supposed to get a revert within 72 hrs, but it's been 8 days! No response

Hello! I am able to press any button on the bottom of the screen after the latest update because the Zoom windows is too high for my screen. Screenshots are attached.I tried changing Zoom Scale in config files, but the don't have any effects.  

Hi, I can't seem to find the right setting for this.  We rarely record calls right now but we do have a warning message through the auto-receptionist.  I'm also considering having all calls recorded so we can access important information discussed but we don't want the first words they hear from us being a loud announcement (and it's not required where we are). How do I turn off the announcement for everyone?  I turned it off under Account Management, Account Settings, Recording & Transcript, down at the bottom for Recording Notifications - Zoom Clients.  The setting below this is Recording Notifications - Phone Users seems to be the place to do it but there are no options as the admin to turn anything off.  I have an option to get the phone user to press 1 to consent or have multiple notifications.  I want zero notifications like for the zoom clients.   How do I do this?  Thanks!

My version is Zoom Workspace Pro. After about 18 minutes of recording each meeting, the sound becomes noisy. What could be the problem?

Hello. I am unable to locate a local recording and hoping you can help.None of the guidance provided helps in finding it.Back story:I was sent an invite.Accepted then changed to the host and pressed recording.Once done i stopped recorded.Other party left and i exited the meeting.From there i couldn't find it saved on my laptop, in recordings or any place listed it might be. When entering the meeting i simply followed the link and didn't actually sign into my account and wondering if this meant the meeting then wasn't saved.Is it possible to find the recording anywhere? i still have the original link? Desperate for this recording. Thank you

５．１６．６（２４７１２）のバージョンを削除したいのですが、C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Updater\ZoominstallerFull.msiが無いと言われてしまい削除できません。古いインストーラーを探してダウンロードし指定したのですが、やはり削除ができません。力を貸してください。よろしくお願いします。

Since yesterday (Monday, 02/17) I haven’t been able to join my restricted meetings on my Chromebook with my registered email. I am able to join on my phone with the same email. I have heard that this is currently a problem with Chromebooks from others who join the meeting. I have tried everything on my Chromebook (deleting cookies, restarting, re-logging in, disabling extensions, trying from Firefox, downloading the Zoom app, etc). How can I join on my Chromebook? Has anyone been able to resolve this problem?

I want to allow a participant to record a meeting, but the option to grant them permission does not appear in their profile. In my settings, I have already enabled "Record to computer files," which allows hosts and participants to record the meeting to their computer, including video, shared content, and an audio-only file.Additionally, I have activated the settings for both Internal meeting participants and External meeting participants to record. However, I still don't see the option to allow participants to record.Why is this happening, and how can I enable participant recording?

I am currently doing a sign language course over Zoom. The problem I am having is, when the Tutor shares their screen to type what they sign, their video screen goes very small (the same size as the rest of us in the class). It's very difficult to see their hands clearly and what they are signing. I believe on Zoom for windows you can simply just click the 3 dots on the top corner of their image and select it to be larger but there is no option to do that on Mac apparently. Hopefully someone can help me. I've gone through all the various view (Gallery, speaker, multi-view) but none of these work.