Error code: " !An error was encountered when processing your request " after Sessions CSV upload | Community
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LeeZoomer
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February 6, 2025
Solved

Error code: " !An error was encountered when processing your request " after Sessions CSV upload

  • February 6, 2025
  • 2 replies
  • 5 views

This is a Zoom Events problem. Yesterday I tried to upload a file with 79 Sessions in it to the Event Content -> Sessions area. I immediately received the error: ! An error was encountered when processing your request 

 

Now whenever I go to the Sessions area I continue to get this error message along with a spinning cursor. I see no Sessions and there is not even a button to add Sessions manually.

 

It's been over 8 hours. I've tried logging out and logging back into Zoom. I tried clearing browser cache. I tried a different browser. No help.

 

Has anyone else experienced this and how did they resolve it?

 

I have a ticket open with Zoom but have had no response yet.

 

I'm in dire straits as my event will start in less than a week and I have over 100 paid registrants.

 

    Best answer by LeeZoomer

    Thanks Ray. Sorry it took me so long to respond to your post.

     

    I did hear from Zoom tech support who removed the error message so I could get back into my event and finish the setup. Seems I must have kicked the tires a bit hard -- I gather that support included my problem as one to study for future improvements. A win I think.

     

    Our conference went on without any problems. I'm hoping to try uploading data again our next conference. I'll check out your website to look for tips. Thanks again.

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    March 2, 2025

    Welcome to the Zoom Community, @LeeZoomer. Sorry for not seeing your post earlier. 

    Were you able to determine the issue? It’s not something I’ve run into (and I’ve run into a lot of errors along the way).  If you figured it out, I’d be curious to know, so I can help anyone with a similar issue in the future.

     

    And if you didn’t figure it out, let me know and I’ll work with you to help you get uploads via CSV working. There a big jerk when doing large edits across sessions. 

    L
    Explorer
    LeeZoomerAuthorAnswer
    Explorer
    March 25, 2025

    Thanks Ray. Sorry it took me so long to respond to your post.

     

    I did hear from Zoom tech support who removed the error message so I could get back into my event and finish the setup. Seems I must have kicked the tires a bit hard -- I gather that support included my problem as one to study for future improvements. A win I think.

     

    Our conference went on without any problems. I'm hoping to try uploading data again our next conference. I'll check out your website to look for tips. Thanks again.

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