Park music

Hi @financecsni - thanks for the question and welcome to the Zoom Community!

If you're a Zoom user, you can change the Hold Music setting in your phone settings: https://support.zoom.us/hc/en-us/articles/360028212652-Customizing-audio-greetings-and-hold-music

If you're a Zoom admin and want to set a default for all users in the account, you can change the Hold Music setting in account settings: https://support.zoom.us/hc/en-us/articles/4402419552653-Customizing-default-audio-settings

Hope that helps! Let me know if you need further assistance!

Kev

@Kevand @financecsni , this is really important for us too. We're rolling out Zoom Phone now and found out the hard way that on-hold music can't be customized for parked calls.  The majority of our incoming calls will be put in the parking lot, which means we're losing out on a lot of advertising we were able to do before Zoom Phone.  I put an enhancement request in on ticket number 12213106. I would advise others to mention the ticket number if you want to get on-hold music added for parked calls.

@Kev, @financecsni and@Ry17_2  I completely agree and support pushing forward the request on ticket number 12213106 as soon as possible.  While customers are sometimes placed on a brief hold, they are more often waiting for a little longer period while parked making it the most ideal opportunity to feature our on hold messaging. 

@financecsni @Kev @Ry17_2 @JennD  I agree as well. Our organization would benefit greatly from being able to play our own hold music for parked calls, and this seems to be a standard feature in many other enterprise phone solutions. I hope that this is a high priority for Zoom Phones and the change is implemented quickly. 

@Kev  and @51 , can you please provide an update on this? It's been 4-months since the last update. Adding on-hold music to parked calls brings a lot of value to your customers that use the parking lot and have no way of playing ads during parked calls.

I'd like to upvote this as well!  Big issue for us not being able to customize our park music as this is where most of our 'held' calls end up anyhow!  Please implement this ASAP!

@Kev, do you have an update for this?  I've noticed that our internal calls when placed on hold hear our custom on-hold music, but outside callers when put on park still hear the generic Zoom music.  We've had a lot of feedback from customers and our employees that they want our custom on-hold messaging back.  It seems like an easy fix since it's already a feature for internal calls.

I too would like an update here.  This is very important to us as well and we really do not want the default Zoom music for parked calls.  Agree that this shouldn't be hard because as Ry mentions, it can be done for internal calls.

@51 @Kev , looking forward to playing custom on-hold music for parked calls. Do you have an ETA since this is a known issue? We still haven't gotten an update in the past 8 months. Hoping some progress has been made.

@Ry17_2 @munderwood @rel1028 @frankpeake - Sorry for the late response! I just checked internally and there hasn't been any update on this. I reached out to the appropriate people to try to push this, as there are other customers outside this forum that's asking for it. 

Will keep this thread updated. Stay tuned!