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I had a deeply personal Zoom Meeting with a medium, a medium I have contacted before and someone who has helped me greatly.  The medium sent me a copy of our meeting; she recorded it and then emailed it to me.  That meeting was incredibly special to me.  Unfortunately, I didn't realize I needed to download a copy of that meeting from the Zoom Cloud; the email copy of it that I was viewing apparently is only kept for about a month. Does anyone know if Zoom Meetings that were “in the Cloud” and are now no longer accessible can be recovered?  Thank you.

When I meet in my personal room, I get a Wonderful AI summary sent to myself and participants, in English. But I just received the AI summary sent for a scheduled meeting, and it was in Chinese. I don't read Chinese. Clearly, I have not changed any settings -- all I did was schedule a meeting for one week in the future. Any thoughts as to why the summary would come back in anything other than the language I specify I use? Thanks

When I try to share my screen it tells me to go to system preferences but I never find anything there to allow for it.    

How do I find my recording of a Zoom Meeting I already did, with the Basic Plan?  It isn't showing up under the "RECORDINGS" tab on my profile? I set it up to record immediately at the start of the meeting.  I am aware that I only get 40 minutes with the Basic Plan.  Even so, it still isn't showing up for me.  Any advice?  I am new to this.   Thanks in advance!

Hi, I upgraded to the most recent client version for Debian Linux and now in the meeting view, after each person's name I see this additional piece of information that follows a <integer>@<integer> format. Some examples are: 144@8144@-1360@22240@-1144@9 Is anyone else seeing this or knows what it is?  

As an example, when I'm viewing the Zoom meeting I see the speaker in the right 50% and content in the left 50%.  That is my goal for a recording.  Is this possible through Zoom. I could record my screen and call it good, but that would involve even more software and the chance of error goes up. I appreciate your help.

Zoom won't close the app when clicking the 'X' in the upper right hand corner. This is by design, per Zoom - https://community.zoom.com/t5/Meetings/Exit-app-when-I-close-the-window/m-p/28362#M14018 This is the kind of "value-add" that Zoom loves to force on its costumers, and explains why Zoom was embarrassingly unable to capitalize on market share during the pandemic. Microsoft Teams and Google Meet are so much better in every way, and I hate having to admit that. I'm uninstalling Zoom from my workstation and will be using Google Meet moving forward. 

In the digital age, staying connected is more important than ever, and the Zoom Community has become a valuable space for users to share experiences, seek support, and explore new ways to utilize the platform. Whether you're a business professional, educator, or casual user, the Zoom Community offers a collaborative environment where individuals can discuss best practices, troubleshoot technical issues, and discover innovative features. By fostering open discussions, this community helps users make the most out of their Zoom experience. One of the most useful aspects of the Zoom Community is its accessibility through the official  . Here, users can join discussions, browse FAQs, and engage with both Zoom experts and fellow users. The website provides a structured space for learning, with dedicated sections for different topics such as meetings, webinars, integrations, and security. Whether you are a beginner looking for setup guidance or an advanced user seeking automation ti

Has anyone tried the new "Shared Content Only" view mode in Zoom Webinar? I was really looking forward to using this new feature and I congratulate Zoom for adding it.  It sounds like a very useful way to enable webinar hosts to force a shared screen on attendees while hiding all panelist video tiles, even for videos that are currently on.  However, I have discovered that this feature only works if attendees have upgraded to the most recent version of the Zoom client.  Which, in my opinion, makes this new feature completely useless! Why would a webinar host want to impose a specific view on only SOME of the attendees?  The whole point of the feature is to force the shared screen on ALL attendees. Until all attendees are required to upgrade to the latest version (which I think is currently 6.2.11), this feature is pointless. I can think of many uses for this feature, but now I'm just disappointed that it seems to have no practical use at all 😞

I am seeing the following error, when using Azure Enterprise Application for Zoom, in the Azure Provisioning logs: Failed to create User '***********' in Zoom; Error: StatusCode: ConflictMessage: Processing of the HTTP request resulted in an exception. Please see the HTTP response returned by the  "Response" property of this exception for details.We Response:{"schemas":[urn:ietf:params:scim:api:messages:2.0:Error:], "detail": "You can't add paid users.","status":409}. This operation was retried 5 times. It will be retried again after this date: Any ideas would be very helpful? Thank you!Russ

my zoom used to save my professional audio settings, and whenever I would log in I would have to do nothing. for the past few months, I now have to switch the setting to on, as it defaults to off. I have a lot of technically challenged students who I have to talk through this process every time and they find it daunting.  Why is this now the default setting? Is there a way of changing this. thanks  Katy 

OS: Window 10 I currently use window's volume mixer that allows different applications to have different volumes. Zoom currently starts at 100% volume. Changing the volume now does not seem to change the starting volume of the next use. Every solution I have seen online says to adjust the speaker volume in the audio settings, but that just changes the computer's speaker volume which also affect the volume of other applications. Is there a way to change the starting volume without having to affect the volume of other applications.

Hello All,  I'm hosting a Zoom webinar shortly, but running into difficulties. I have taken off the "practice session" and clicked on "start this webinar" button. The meeting runs with only me present, but it still appears as upcoming, even though the time has passed. Basically, I have no way to start the webinar. I cannot find the broadcast button at the top. After I click start or start this webinar button, the application boots up and it is automatically recorded. I end the session and it makes no difference. I have updated OS and Zoom to the latest.  TIA

Hi, I'm an independent contractor meeting with customers every day over Zoom, and I just got a new M1 MacBook Pro as much of my business is done on Mac. However, as I now run parallels since M1 Macs no longer have access to Bootcamp, I'm encountering an issue I never had before. Zoom no longer allows me to have virtual backgrounds up which is a problem as I work from home. It just says, "your devices does not support virtual backgrounds". This doesn't make sense as I can use them just fine when running on the Mac side of things. And yes, I know I run both Mac and Windows simultaneously on it, but it's a lot easier to have them both on the Windows at the same time for what I do. Is there anything I can do to fix this problem?

Hi All,Some background - I have global admin rights in O365 at my company and administrate Zoom as part of my responsibilities. We have an existing setup with about 25 rooms on a working Calendar Resource but I must have logged in somewhere on accident using my own account and it switched the calendar resource to my account. Luckily, everything is still working but I'm trying to figure out how to move all the rooms back to the calendar resource. I tried adding a new resource and used the service account to set up. Moved one room over using the room settings but now it's saying "This calendar resource is no longer available in the calendar service." Room still looks like it's working but I'm afraid that come Monday, everything will be broken, so I'm hesitant to move the other rooms to this other Calendar Resource. Help! My questions are - Is there a better way to migrate all the rooms to the correct calendar resource? Is there a way to change the resource from my account back to th

This behaviour first appeared in the last couple of days. I have many recurring meetings each week but their times vary. I regularly update the meeting schedule in advance with the new times. Now I cannot do this. When opening the schedule for a meeting, the time is set on the present minute. If I change the time to the correct time in the future, the saved meeting reverts to the present time. Sending the meeting to the recipient, the calendar link is also set to the present time, which is chaotic for my (and their) diary schedule. I have tried on two devices (iPhone and iPad) with the same issue. My partner’s iPhone can still schedule appointments normally, with the scheduler correctly recording the future appointment. I’ve tried rebooting the phone, checked my timezone, deleted and reinstalled the app… as the problem occurs on both my iPhone and iPad it seems to be an account issue? Any advice gratefully appreciated!

We are a small non-profit with one Zoom Pro license that we use for meetings and workshops. I am starting a new program that will involve up to 20 different small-group, peer-led meetings throughout each month. I would like for each small group leader to host the meeting (with screen share and recording capability). I know I could start each meeting as host, make the group leader co-host, and then leave, but that's a lot of work and I'm doing this on a volunteer basis. Are there any alternatives that won't require us to purchase a license for each individual group leader? That would be cost-prohibitive for us.  For example, could we purchase one more Pro license, add all of the group leaders as users, and use that to assign them as Alternative Hosts when we schedule the meetings? Thanks for your ideas.

This is a Zoom Events problem. Yesterday I tried to upload a file with 79 Sessions in it to the Event Content -> Sessions area. I immediately received the error: ! An error was encountered when processing your request  Now whenever I go to the Sessions area I continue to get this error message along with a spinning cursor. I see no Sessions and there is not even a button to add Sessions manually. It's been over 8 hours. I've tried logging out and logging back into Zoom. I tried clearing browser cache. I tried a different browser. No help. Has anyone else experienced this and how did they resolve it? I have a ticket open with Zoom but have had no response yet. I'm in dire straits as my event will start in less than a week and I have over 100 paid registrants. 

I'm trying to download zoom meetings on my iMac desktop. My operating system is High Sierra 10.13.6. It says zoom requires 10.14 or higher. Is there an old download that zoom can send me? I need to use zoom for my assignments. Thank you. D

Hello When I launch a meeting in my personal meeting room, I have to manually start the AI Companion, but that's not necessary when I create a new meeting.   Recently, I've been receiving a pop-up asking if I want to start the AI Companion, which serves as a helpful reminder to begin or agree to use the companion. Unfortunately, I accidentally selected the option to stop seeing that pop-up message, and now I'm no longer receiving the reminders. I’ve checked the settings but can't find a way to turn the pop-up back on.   I would appreciate any guidance on how I can restore the pop-ups. 

I go to a few meetings that are held on a regular basis and the meeting ID and passwords are always the same along with the day and time. So, what I would love to be able to do is save all the meeting information and then when I am ready to log onto them I have all the information saved in like a phone book and just click on JOIN next to the one I want and connect to the meeting!  How can I do that? If ZOOM does not currently do that, I was havijg trouble finding the feature request section if some colus SHOW ME where it is I would be grateful! Thanks!-Steven

Where is the setup location for music on hold for Parked calls.  Found all the spots to set m

I am trying to find the so called Contact Center Management , can someone please tell me where it is? Thank you!

I frequently use the remote control feature. Today the student could manipulate the shared screen but I could not see what she was doing. She was also unable to type. Any reason or way to fix it so that I can see what she is manipulating. I have used this feature many times in the past without issue.  Help?

I use Zoom (via a link) in Safari 18.3.1 on macOS 15.3.2, but always encounter issues:The connection is always unstable.The video freezes, and the audio lags and stutters.When I try to share my screen, Zoom shows the Zoom tab instead of the tab that I have selected (if I have selected to share a window) or the entire screen (if I have selected to share the entire screen).Notes:These issues are unique to Zoom and do not affect Meet or Teams.Turning off wifi and switching to a phone hotspot helps somewhat, making me wonder if Zoom somehow changes the settings based on the connection. But again, I have no issues with Meet or Teams on wifi, so the issues are unique to Zoom.Any help would be greatly appreciated.