Products

I am on Zoom Version 6.4.6-64630.  I check regularly for updates.  I was on a zoom call today and experienced intense flashing and the screen went dark.  It was okay after a few minutes. But, the whole experience was a bit unnerving.  Are there any suggestions? I was told to uncheck options for hardware acceleration.  Soon, I will be on a Zoom call for a court hearing and want to make sure everything is okay.  Thank you

Is it possible to create Zoom Quizzes that other Zoom users can use? I was thinking to use it for a virtual classroom but was not sure if the facilitators would be able to access pre-built quizzes If I create them.  

Hi everyone, I’m using Zoom for macOS (version 6.4.6) and I found it frustrating that the bottom toolbar (with audio, video, chat, etc.) kept disappearing during meetings. I wanted a way to make it always stay visible, without having to constantly move my mouse. If anyone else was wondering the same, I discovered there’s a setting in Preferences > General called “Always show meeting controls” — enabling that keeps the toolbar pinned at all times. It worked perfectly for me. Still, I’d love to hear if others have additional tips, especially for screen sharing or when using multiple monitors. Thanks in advance!

The main issue is: For the last 4-5 times I have used Zoom on my Dell laptop, in lessons where they split people in breakout rooms, I have trouble to get back to main room after the time is gone. Zoom freezes up and I can't do anything. This time it took very long time for it to even announce that "Zoom is in trouble. What do you want to do? close or wait". Or something like that. After I press "Close" it still is hanging in position and only after a while it started closing with a popped up window asking to report on the issue. I wrote it. Later on when it was closed already, it asked again for reporting on the issue, but I didn't have time to waste anymore at all. I tried to open again that zoom session and this time it was not opening - for the first time ever. Before at least I could get back into the meeting. Then there is another thing - always together with zoom meeting window I get message with yes/no from Zoom Workplace "CptHost.exe is using ocsCSP.dll from an unknow

I am working from a new imac and have followed all the advice i can find to turn off this feature. It all says top left, click on turn centre stage off. There is nothing in top left and i have been through every setting and menu bar, as well as searching on zoom but cannot find anything on centre stage

Can't open event recording of event host sent to me. Error message you dont have cloud recording. I am a free user.

There is no blur background option in my pc though virtual background works and i      have updated zoom on the latest version ...,,,   There is no blur background option .i have tried by uninstalling and again installing but there is no change  .....,,,       MY SINCERE REQUEST IS PLEASE SOLVE ME PROBLEM .

Hi Folks, I've set everything that the FAQ's suggests to GMT (London).However, any invite that i send always shows as (Eastern Time - New York)Any help gratefully received!

Have not had Zoom acknowledge this yet but seems to be a widespread issue. Last Friday, all SMS messages between that day and December of 2024 were erased. On top of that, when a new SMS comes in, I see the pop-up notification on my phone, but when I open zoom the sms does not populate. I have to click the pop-up notification to be able to read it or I will miss it. Obviously, this is a major issue on both ends. Any fix coming?????

As the title says; after a call Zoom automatically opens the recordings folder in Finder and I would like to turn this behavior off, I can open the folder myself if I need it. A search brought up a supposed answer but the referenced setting does not appear to exist in the latest Zoom version. Thanks for your help!

I made this request 2-3 years ago and was summarily refused. This is such an easy code fix; I was truly disturbed by Zoom's response and total failure to understand what is really going on with average users out in the world. Feel free to keep the audio setup methodology that you already have...fine...I love being forced to remember the 3 or 4 steps it takes to get to the audio controls...but please add this "easy button". Along with (1) figuring out how to properly send meeting invitations and (2) meeting hosts to manage their screens, the #1 issue I experience in my use of zoom in multiple groups (over 15) is the simple failure of attendees to mute and unmute themselves and the time wasted with the silence, the additional time to figure out how to mute / unmute, and then even more time to restate whatever they were saying. NOT EVERY USER IS AN EXPERT nor do they want to be. These folks are often embarrassed when they realize what has happened. Is that really the experience with zoom

Hey all!  I was trying to use the transcript feature in a webinar but it was not working, is it possible to use? The main account that the webinar was created in was NOT on the call but I was a co host and could not do it. 

I have enabled transcripts in my Zoom Pro account (iMAC OS Sonoma 14.5) but I only get audio and video files. No VTT file. I have integration with Practice Better which is supposed to take the transcript and create the notes after my client sessions. I have my settings the same as my colleague's but yet I still only get 2 files - audio and video. Please advise, Sybil

Hello!Can someone please tell me what settings I need to check so that:1. Host (me)  is recorded in the webinar when I share my screen (see pic "1" - only screenshare visible in recording)2. Host and panelist with cameras off don't appear in the recording as small videos when another panelist is presenting (see pic "2" where videos are present on the right)3. When in gallery view (needed because two people are having a conversation), only host and panelist with camera on should be visible - how do I get rid of the "Pam" square (Pam was a panelist). (See pic "3") Thank you. This is rather urgent since I am recording tomorrow and last time was not good. In the past I have not had this issue so I am not sure what was different this last time.           

I am used to share audio (Spotify music) from my computer with my clients. I also use a DJImic microphone for the sessions. This usually works great, also on the recording. Since the update (discovered yesterday in my case), this has totally changed. There is a lot of 'noise', the audio sharing option has moved and doesn't work properly. Some clients were able to hear music, others did not. The recording was also a disaster haha.Last resort I shared the link to my playlist. But also the normal audio was different as a mentioned. Someone else experienced this? 

One of our execs is asking me for the following data: Total hours spent in Zoom meetings in 2024 (I tried the "Daily" report under "Usage," but it shows "Total Participant Minutes" which is time spent by ALL users in every meeting. She just wants the total amount of time for all meetings)The "biggest" Zoom day in 2024 (the day with the most amount of total time spent in Zoom meetings).Is it possible to get that information? Thank you!

Why I did not receive a meeting summary although the AI summary is activated? 

I have just added a second Zoom account to begin scheduling meetings between 2 executives. However, I can't log in to both at the same time if needed. Is there any way to connect them? Other suggestions for managing 2 separate accounts without logging off and on each time? Thanks. 

Morning everybody! I have been using Zoom for a couple of years and lately most calls keep breaking up. As this has persisted, in the middle of the call I switch to Google Meet to see if the problems lies in my connection but the call in Meet is just perfect.I would really appreciate if you could help me here as I find Zoom an excellent tool and would love to continue using it.Thanks in advanceNatalia

Al presentar un video de youtube en una sesión de zoom los participantes no pueden escuchar el audio del video. 

Can I Earn Certifications By Completing Zoom Trainings?

Hello! I used the "Livestream to YouTube" feature for the first time and had a bad experience: Every 20 seconds, it restarted the audio, overlapping on top of me continuing to present. You couldn't understand what I was saying because it was restarting the webinar on top of me over and over again. After 3 minutes, I ended the event because it sounded like 10 of me talking over myself. Both the Zoom Webinar recording and YouTube livestream recording sound like this. Has anyone else had this issue? Any fixes?

The latest zoom update on Ubuntu seems to be broken. None of the buttons on the UI like screen share, invite participants, chat etc seem to work! I tried uninstalling and reinstalling it via the Ubuntu App store as well as via the deb package. Could you please look into it? The app is unuseable. 

Hello! After a meeting is locked and a participating user loses connection, is it possible to rejoin without the host's permission?Thanks in advance! 

Can My Zoom Community Badges Be Displayed On My Client Account Profile?