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sybilcooper
Explorer
Jun 8, 2024 4:00 PM UTC
Question

Transcripts enabled but no transcripts created

I have enabled transcripts in my Zoom Pro account (iMAC OS Sonoma 14.5) but I only get audio and video files. No VTT file. I have integration with Practice Better which is supposed to take the transcript and create the notes after my client sessions. I have my settings the same as my colleague's but yet I still only get 2 files - audio and video.

 

Please advise,

 

Sybil

    3 replies

    Explorer
    sybilcooperAuthor
    Explorer
    Jun 10, 2024 10:02 PM UTC

    Can someone please help with this? Practice Better says on their end, it says that I don't have Transcription enabled. I sent them a photo of my Recording settings and it is as it should be. I understand why this isn't working. I need this to work for my practice. I even tried on a different computer and checked settings on a different browser. 

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    Newcomer
    JGJ2025
    Newcomer
    Apr 18, 2025 2:54 PM UTC

    I have the same issue. Very frustrating. 

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    Community Champion | Employee
    stueker
    Community Champion | Employee
    Apr 30, 2025 4:21 PM UTC

    Dear @sybilcooper , dear @JGJ2025 ,


    could you please verify 2 things:
    1. Recording to the cloud: Transcription of recordings only works, if you are recording to the cloud, but not locally to your computer. Could you please confirm that you are recording to the cloud?

    2. Settings: In your web settings, could you please check whether "Settings->Recording->Advanced Cloud Recording Settings->Create Audio Transcript" is toggled on?

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