Products

In our weekly meetings I play Spotify as background music.  Participants tell me that when anyone speaks during the meeting, the music drops out.  Is there a setting I'm missing that will prevent this from happening?

I'm working on a course for Udemy with a colleague, and in my test videos, they complain about the border around the video. Is there a setting to get rid of that border, or does anyone have a fix using Adobe elements editing to get rid of the border?   Thanks!

Zoom workplace apps aren't opening or downloading.On a Mac, newest zoom versionIt's after that new update that seperated device accounts into admin and user. So I received a message when trying to open an app while in a meeting, 'Zoom apps is disabled. contact support for more details.' Do they mean the chatbot or a ticket? so confusing. That app was downloaded before the update but after the update its like everything reseted, It disappeared.Anyone have any ideas what in the world im supposed to do? How do I un-disable zoom apps from my computer?

I have reinstated my Pro Plan and am still having meetings cut off at 40 minutes like a free account. Can't find how to submit a web ticket. Help! 

Hi I have not used zoom now for ages, and when I now go to launch a meeting, 75% of my real estate is zoom ai companion - which I do not even want !! I am left with a tiny window top left showing the actual meeting !!!I have followed the instructions, logged in to web portal, gone to Admin section, then Account Settings and AI Companion tab, but the only options there are :- DocsWorkspace Reservation ResourcesWhitepaperGetting Started GuideOnboarding Centre There are no options related to meetings at all ??? I have a meeting tonight 1900 so would really appreciate if someone could help me to block, minimize, remove this awful addition which zoom have seen fit to add. Thank you 

No text available

Hello, I am building a Zoom App that runs inside Zoom meetings using the Zoom Apps SDK. However, in the App Marketplace I only see options for General, Webhook, and Server-to-Server apps. Could you please enable access to the Zoom Apps SDK on my account so I can build and test my in-meeting application? Thank you!

Hi "community name" ! I attended a course yesterday that I recorded onto my computer, but now I cant find the recording anywhere? Anyone have a clue what might have happened och how i can find/retrieve it? Thank you!

See attachment. When I join a meeting my name ( circled in yellow in the attachment ) shows up in the Gallery, but the presenter shows up in the video. Have tried to change the settings aided by the Zoom chat feature with no success. How can I correct it ? Thanx !

A pink virtual background or filter is on my Android mobile app, and will not go away.I have uninstalled the app and reinstalled the latest version, to no avail.Choosing different backgrounds or filters does work reflects each new selection.However, choosing option "None" does not remove what seems to now be a default pink background. Interestingly, the "None" option works when switching to the forward camera.So, I can use my phone if I am comfortable not seeing anyone else nor seeing where I am in the shot. The "selfiecam" attached images show the pink background and the "Virtual Background" and "Filters" menus - both with the "None" option selected.The "forward" image shows that the pink background goes away when the other camera on the same phone is in use. Phone: "Galaxy S20 FE 5G"Model: SM-G781U1/DSOne UI Version: 4.1Android Version: 12Kernel: 4.19.113-24328540Zoom: 5.12.2.9059 (previous version also had same bug) 

Recently (past month or so) I've noticed the video feed for 1 specific participant in reoccurring meetings flickers. The flickering isn't noticed by everyone but it happens for more than one person. Said differently any time I'm in a meeting with Person 1, their video feed flickers (looks like it is quickly going back and forth between being mirrored and not mirrored). It doesn't happen for everyone but multiple people have noticed that Person 1's video flickers. I know person 1 has their camera set to standard definition. I don't think it's a hardware issue but something with software. I've tried checking and unchecking the acceleration and denoise options and it doesn't fix the issue. I'm on a Mac, but other people who have observed it are on PC. It's not a huge deal but it drives me crazy ha. Cheers!

Hello everyone, I'm Antonio.I've been having problems at installing Zoom Workplace on my MacBook Air.  I wonder if anyone could help me.I need it for work and, even though it's old, I'd rather not to change my mac. Thank you for your attention.

Hello all, Last May, I enrolled in a series of Webinars, but from the end of last June whenever I fill out and try to send the request forms to access the recordings of the Webinars, I get invariably the same error message: "This email address has been used to send the request. Check your email or use a different one." I contacted several times the host/organizer of the Webinars, but he's ignoring me: I never sent the request before; I checked everywhere in my email, but there's nothing; the email address I'm using is the very same (and only one) registered both with my Zoom account and the Webinars account, I can't use any different one. I have left until end of this month (July 31st) to watch the recordings, and I need to understand if I can solve the issue myself, or if it's the host/organizer's responsibility to solve the riddle. Thank you very much in advance. Nicola Giacobbe (Nico66)    

Hi, I am not able to see raise your hand option when I join meetings. Zoom version 6.4.6 (53970) on MacOS Sequoia. I checked with the host and they have not disabled raise your hand feature on their side. Any help would be appreciated. Thanks,Ravi. 

Hello,Last night we were attacked by a very aggressive zoom bomber showing very inappropriate video. I was unable to throw him out at first because he was repeatedly raising/lowering his hand at a hight rate. This resulted in his tile moving to the list of raised hands and back quickly, so I was unable to click his tile in order to get the popup menu to throw him out.The same occurred with the participants list giving me no chance to access the menu.Eventually we resorted to suspending all meeting activities which settled the situation and allowed me to access his tile's menu and remove him. When is was preparing a video for our other hosts and co-hosts the next day, explaining how to remedy such a situation, I noticed that participants can still raise and lower their hands when activities are suspended. Obviously, our bomber had given up when we suspended activities. He could instead have continued flipping his hand. Although we were able to continue our meeting undisturbed,

Hello, please can you helpI have just bought a new Asus Vivobook S15, running Windows 11 and using RealtecIn a meeting when i share music via spotify the participants can not hear the music.I have  the following..All my Zoom settings are correct.Updated the Audio driversI've switched the AI sound cancellation off in my Asus settings (a solution i found in the Asus boards)I've tried using the zoom browser rather than the AppConfusingly it worked once last week...Look very forward to any suggestions, this is vital for my work Thank you 

Good Day All This is my first time posting and I hope I am doing it right. Please help me if possible. Thank you in advance.  I have recently (within 24 hours at the time of this post) have my phone number ported to zoom and was looking to receive and send SMS.  After set up all configuration support agent suggested, and tested with different phone numbers, the number still cannot receive SMS. The last message from the tech support team guided me through more configurations and compliance settings.  I have completed the following actions but still could not receive SMS on Zoom Phone. Enable SMS/MMSAccount level – SMS/MMS toggled On.Group level – No group was setup. Set up new group with user added, SMS/MMS toggled On.Site level – I have no “Site” tab available under “Phone System Management > Company Info”.Individual user – SMS/MMS toggled On.10DLC ComplianceBrand name approved.Campaign not submitted.I was informed by Zoom agent that I sh

I teach zoom yoga classes and have a strange issue.  When using my hp laptop, spotify and my jlab wireless earbuds together everything is great for 5 minutes, I can hear the music and my participants.  Then all sound is muted only for me for 1 minute (the participants can still hear the music)  After 1 minute the music returns in my earbuds and the 5 minutes on, 1 minute off continues over and over.  I have timed it and it's always 5/1.   I've read that since I'm using 2 things  -spotify and my wireless earbuds - zoom does not support 2.  I've researched this for  many hours and found that I can use an app called Loopback (costs $99) to merge the 2 sources but it's only Mac compatible.  Any suggestions?

I am a yoga instructor. Zoom audio settings are suppressing my Omkar "AaaaUuuuMmmmmm" chanting. I tried with all settings of Original audio, removing background noise settings but failed to fix it. Tried with different microphones as well. I have ensured that the issue is not with microphone device/ system settings as using same device for other applications like Google meet is working fine.Would appreciate if someone can help with this ?Just to go in details, while chanting Omkar and pronouncing "AaaaUuuuMmmmmm", it only captures initial "Aaa" and then it starts blocking most of the sound.

I'm a licensed user with an Education account.I scheduled a webinar and I entered as alternative host a colleague.My colleague started by himself the webinar, he figured as host and things worked perfectly.At the same time I needed to start another webinar from my account, but I couldn't! A message advise me that there was another meeting going on...I read tha it's possible to host up to 2 meetings at the same time...Thank you!  Isabella 

How can I restore the possibilty to record on a coud after you have disabled it? I cleaned all the trash. It is now clean but I keep getting those mails and it is still disabled evan though I have deleated almost all the recordings. It does not acceed the limit now. please advise

I am using zoom pro and when I have people in the meeting it ends because I guess no one is screensharing or something I need help how do I fix the 40 minute idle time HELP

I have a Workplace Pro license which allows 100 participants in a meeting. If I start a meeting and 60 people join, then 10 minutes later 30 of those leave the meeting, how many more people can enter the meeting at that time? Would it be 70 because there are only 30 people still in the meeting? Or would it be 40 as 60 had already earlier joined the meeting?

Hello, captions are not translating properly for non-english phone callers (either no captions or they're incorrectly transcribed as english). Does anyone know how to resolve this? This is on version 6.4.6 (53970). Related: https://community.zoom.com/t5/Zoom-Meetings/No-longer-see-closed-captions-from-phone-in-attendees/m-p/230488/highlight/true#M125202

Hi community, I created a "webhook only" app in Zoom AppMarketplace and I'd like to save this data in a third-party app. The notification is sent but more than one time. Some records are sent 3 times. What could be the cause of this? Regards