Products

Hola, trabajo desde un Mac con un OS Sierra 10.12.6 y tengo la versión 5:16.10 yu no puedo desenfocar el fondo.Recuerdo que he usado esa función anteriormente, desde este mismo equipo.¿Qué opciones hay? Gracias

Hello, 5 seconds is not long enough for us.  Is there a way to (Globally) modify the default duration? On another note, I wanted to apply the Digital signage to a "Device Group" as we have signage all over campus,  Since I was unable to do so, I created a Digital signage "Building" and applied the playlist to that instead.  Feels a little backwards, but it works. Marc.

For the last three days, registrants for my daily meeting have been getting this error message. I have a large room so my capacity is 500 and this is happening with less than 200 people in the room.I have contacted support multiple times with no solution yet. For context, I have done this meeting for almost five years so it is not a new set up.I typically run 300-500 every morning and today we were at 130 with multiple people sending screenshots of this error message.We run the meeting off the zoom app on a desktop.We have updated the app to the latest version but other than that, I can't imagine what else can be done from my end. Has anyone experienced this before? What did you do to resolve it?

Now it has happened twice while recording to the cloud that it suddenly stops recording and it has not been saved and no email from zoom about the recording. First time it stopped after 1 hour, second time today after 1,5 hour.It seems unreliable to use the cloud for recording.Anyone knows why this happens or any solution?

When I key in my meeting code and password, it opens up a window where everything looks normal but upon further scrutiny, it is trying to connect me to a meeting held on May 31. 2022.  What do I do to fix this?  I removed the Zoom App from my desktop and reinstalled it and it does the same thing.  How do I fix this?

Hi There! I'm a Manjaro Linux user and recently Zoom App is not saving the PREFERENCES any more! Every time I launch Zoom, I have to go through all my personal preferences all over again! I have searched for any "config" file on my PC at /home and at /opt directories and there is nothing related there! Previous version just worked perfectly! But not anymore! Any help? Ricardo_Freitas(Brazilian user)  

Zoom is driving me crazy I sign in and am told to sign in I update and after its updated - it says update here is a video of a typical attempt to get to scheduled meetings bar - it takes 4 or 5 tries to get to my meetings

Hi, my virtual background pictures (download from Internet) are mirror inverted - what do do?

I want to see whether there is support for the following enhancement suggestions, whether anyone can suggest ways to improve the suggestion, whether there are any downsides that someone can call to my attention, whether there is any known workaround for accomplishing this function without Zoom having to implement the proposed enhancement, etc. That is, join me in brainstorming to make the best proposal (that will help as many users as possible) to the Zoom product team. Zoom Transcript and Chat enhancement suggestions (Rev. 3) In a meeting which is configured so that ordinary participants can see and save the transcript, when a participant clicks the "Save Transcript" button, he should be presented with six checkboxes labeled as * Save now* Save every <number> minutes

Zoom crashes whenever I try to share my screen as a co-host during webinar sessions. My screen will typically freeze, then the app will close and I get an alert saying "Zoom quit unexpectedly". I have tried all of the troubleshooting methods, re-installed Zoom many times, checked my internet stability and performance, adjusted my advanced video settings, and still haven't been able to resolve this issue. I'm using Zoom on a Microsoft Surface Pro 9 that runs on Windows 11, so I don't think my device should be the issue. I've also had this error when starting Zoom meetings with just myself as the guest to try screen-sharing and it still crashes. I'm not sure what else to try to fix this problem. I consulted IT services at my university and they also weren't able to find a solution other than the troubleshooting methods listed on the Zoom community support website.

Hi.I have a user that has the Zoom Workplace Business license and has created many invites using the Zoom plug in for Outlook for several years with no issues. However, recently, he sent an invite out to approximately 50 people for a single meeting and about 10% have reported that they received the invite as an email and not a calendar invite plus it didn't include the time or date of the meeting so they couldn't add it manually.The user is using Outlook 2019, with the latest updates, the latest Zoom connector and the recipients are using either Outlook 2019 or Outlook for 365. All users are on the same M365 tenancy.Any advise on resolving this?Thanks.

I have a Zoom registration form for an event, which asks for First Name, Last Name and Email Address.I am directing classmates to this form from our class website.I want to not require them to complete the above 3 fields as that information is known to us on the sending website before the redirect.How do I supply this information in the redirect (either in the URL or in a POST format)? And how do I find out the names of these three fields?I am using PHP on my server side and HTML/JavaScript on the client side.

Can somebody tell me is it possible to Integrate zoom webinars registration form on the website? So that people can register on the web page and the registration information will be sent to zoom.

Quando eu tento habilitar o áudio, o zoom fecha. Já desinstalei e instalei várias vezes, desliguei e liguei o computador várias vezes também e já baixei o de 32 e 64 bits. Quando coloco pra sem áudio, a reunião abre normalmente, mas eu se eu tento habilitar o áudio ou ir em configurações referente ao áudio, fecha sozinho. Isso me atrapalhou muito, perdi um bom tempo da minha aula da pós graduação. Por favor, como eu resolvo isso?

When I am recording my webinars you can see gray boxes in the recording and on the screen that viewers are watching. How can make my recordings cleaner. I use two computers.  One to administrate and the other one for recording? Suggestions please! Thank YOU!

The help says to press the select tool and then the grab (hand) tool.  I don’t see the grab tool when I press the select bar or on the select bar. Can you help?

I host a zoom meeting that has to be publicly posted. I am diligent in removing and reporting zoom bombers. I used to be able to view the jpg that shows up in the reporting email/zoom screen after the meeting and advise as to what happened. The jpg of the screenshot is no longer clickable. This makes it hard to identify which zoom bomber the report is for and to be accurate in my description of why they were removed. Please restore the ability to view the screenshot so that I can more accurately report these people. 

Hi, I recording a work meeting yesterday and clicked on save recording to my computer.  When I went to convert the files, I am getting a pop up that says the document cannot be open and zoom cannot convert files of this type.  I am using a MacBook as my computer.  I have already tried logging out, logging back in.  I have updated everything including the operating system on my computer.  I am still unable to convert the file.  Any suggestions?  I am truly hoping the recording isn't lost! Thank you 

Hi I recently bought an Acer Aspire C27 running Windows 11. Since I bought it, I can't hear a friend's guitar playing on Zoom calls.  I hear the singing though sometimes it cuts in and out. I heard everything fine with the old Windows 10 computer. Any thoughts? Thank you for your help.

Can a Zoom presenter prevent me from viewing/hearing shared videos & allow others to see/hear them?This is for a required course (Mental Health First Aid) for me as a volunteer in a free health clinic! https://www.mentalhealthfirstaid.org/  My laptop: Hyundai Technology made Chromebook, Windows 11 (2H2). Intel/Celeron. My Zoom: the latest version as of Feb 2025--->>2/8/2025 I attended the course ( 6 1/2 hours long), and I was the ONLY one I knew who could not view or hear the shared videos during the course. AARP volunteer tech training told me to ensure I had the most updated version of Zoom. I already had it. --->>3/8/2025, I am attending the course for the 2nd time due to not being able to view/hear the shared videos last time, made me be listed as a non-participant. --->>If I am not able to see or hear th

Zoom is not creating the summaries although I Turned on meeting summary automatically when meetings start

Can someone detail how to update the Zoom version 5.16.6.TIA

I have multiple issues with this zoom app, when I send an invite to the other person by email to join the meeting, it doesn't work. The other person says they cannot join the meeting as the link is not working and I appear inactive to them even though I started the meeting. I always filled in the information beforehand when I scheduled the meetings. It's a v poor app and I'm totally unimpressed with it, not to mention that it's not worth having an online lesson with somebody if you have to pay extra beyond the 40-minute free session. V unprofessional . 

My company did a zoom public program recorded on the local computer and it's missing the active speaker thumbnail.  It's never happened before and I saw on the forums is was a known issue for Mac users on an older client.  I'm using the latest 6.3.1.

Bonjour, Est-il possible d'activer le "Son d'origine pour le musiciens" lors de l'enregistrement de clips?Si oui, comment? Merci, Daniel