Products

Hi everyone, An issue that has arisen today - I'm hosting lots of upcoming events and was running some of the technical rehearsals today with some of the panelists but none of them were able to join the practice session as they were going into the attendees list. Help! It worked for one when I deleted their original link and sent them a new panellists one but I don't want to have to do this for all of the other panelists. Many thanks, Kimberley

What licenses are required for conference phones and Algo devices?

I don't have a computer. Only mobile phone and iPad. How do I install marketplace apps I want to use?

Many of my Zoom webinar attendees reported that the links that I was shared with them on Chat were not clickable and they were also not able to copy that.  I have been conducting webinars for months and same links with htpps:// I have been sharing since then.  But this issue was reported yesterday by many of the participants. I got the testing done and found that issue was existing for all the users who are accessing Zoom using Androp Mobile. Their broswer and Zoom app are  uptodate. Links are clickable on laptops and iphone. One more observation I found in the testing that the issue is only for WEBINAR that is accessed by Android Mobile users. Same users are able to click links if shared in Zoom meeting. So clickability issue is with Zoom webinar product used in Android mobile user.   Please let me know if someone any resolution as it directly impacts by enagement with the attendees.  {Update July 11th 2024}  

I host 2 weekly meetings. Both are recorded to the Zoom cloud. After the 2 meetings, I access my online account to download the recordings. The first works okay. It automatically downloads the single file (not 3) to my download folder on my computer, no obvious way to direct it to a different folder. Small annoyance.The major problem is that the 2nd recording doesn't download to my computer unless I exit the site and return. This is more than an annoyance. Is this a bug in the system or is there something else I can do to more easily access the 2nd (or any other subsequent) recording?

Hi, Im running Zoom app on PC Win 11 (PC Acer Aspire 5), I can participate in meetings and sound and kameravideo works fine, but when the host is sharing a video from youtube or similar sharing, I have no or very scratchy sound.Participants running pc with win 10 doesnt have these problems, only me running win 11 Do you have any suggestions how to solve it in an easy way

Is there a way to change it so that when we screen share in a Teams meeting within a Zoom Room that we can have 1 screen show the active speaker and the other screen show the shared content as opposed to both screens showing the shared content?

Hi all I've earched the topics and couldn't find an anwser.  I set up or phone system with DND Sync On so that users could press DND either on their phones of app. Great. But I've run into an issue where users who also have the mobile app cannot mute or DND just the app while in the office. Quitting the mobie app does NOT work, any incoming calls will launch the app.I've tried turing off DND Sync, but DND still sysnces between the mobile and desktop app. I've also seen the mute call queue function in the app - which is close to what I want but it is a faff to get to and you need to press Cancel to set your choice - not very intuitive. How do we DND or just Quit the mobile app so users can elect not to receive calls on their mobiles while at their desk.CheersPFM

Hi All, I purchased the Zoom Workplace Pro plan (1 user, annual billing), and it shows as active under my account. However, my meetings are still ending after 40 minutes. I am the account holder, but I’m not seeing a clear way to assign the license to myself under User Management. When I click “Edit,” I don’t see the option to change my user type to “Licensed.” I see no way to send an email to Zoom support about this issue on their site so that I can ask them to assist with confirming that my Pro license is properly assigned to my account and for help resolving the 40-minute meeting limit issue. Thoughts? Thank you, Marc

I looked for a recently recorded meeting and found only the file “recording.conf”.I tried to return it again using zTscoder or from the desktop app, but [please meke sure the following files are in the recording folders, then convert your recording by double- clicking the files] message.However, no files exist other than “recording.conf”.

When I give a presentation, I always use Show Presenter View, expecting that my audience will see the pictures I'm showing and a small camera shot of me.  On my side, I will see those two things, but also my script and the next slide (which the audience is not supposed to see).  Today, my audience did not see a camera shot of me and saw my script, which significantly reduced the size of the pictures I wanted them to see.  I knew the audience did not see the camera shot of me, but was not aware of they were seeing my script (with reduced picture size) until the end.  What did I do wrong?  How do I keep from having that happen again?

Hi! We use the poly Savi 8220 office model and we implemented some Zoom switch changes specifically the sync to headset feature was disabled. But now we are getting reports that the Poly Dock is no longer ringing for users. We have tested it out and confirmed this is the case. It will ring for Teams calls but not for zoom. I can enable the option to have the ringer sound come from the laptop as a workaround. Just curious if this whole issue is related to the sync to headset. I will be testing this in my dev environment tomorrow as well. So if any of you have seen something similar please let me know! Thanks

When I set a contact to notify me when avalible, I get no notifications that my contact is avalible. Maybe it's that I'm not signed in so I get no notifications? Is there a place where zoom gives you your notifications? How will zoom notify me when someone is avalible? Do I have to be signed in? Can anyone answer these questions? I will really appreciate if you can answer my question.Thanks

I am trying to set up multiple Zoom Rooms with NDI cameras. Currently if I set this up, each room will have access to all of the cameras. What I need to be able to do is restrict each room to only see the cameras within that room. NDI has the perfect settings for this. I can set each camera to be part of a group, and using NDI tools I can set each computer to only see devices in that group, but zoom rooms does not reflect the settings within NDI tools. It seemingly searches for all availble NDI inputs with no way to filter the list. The only way I can get a camera to show up in Zoom Rooms is if I leave the group as public, which then leaves me back where I started where every room can see every camera. I know NDI inputs is still in beta, so maybe this will be implemented later, but is there a way for me to set the NDI group within Zoom Rooms? This would immediatley solve my problem. The only settings I can find in the web portal is to toggle NDI on or off entirely.

My accountant sent me a zoom link.  I clicked a button that said something along the lines of 'record to cloud' - she accepted the recording and then a voice said recording in progress.  The meeting has ended.  I have absolutely no idea how to fetch this recording.  It is super important too - since she was demonstrating how to use accounting tools.  I really NEED this recording but it's just nowhere obvious.   Where to I go to find the recording? EDIT: I happen to have a Zoom subscription. However, my CPA initiated the Zoom meeting.  Again, I selected record Zoom meeting to could.  In the moment and during the meeting I was not able to record to my computer for some reason -  I'd initiate the 'record to computer' feature and it appeared to work at my end but the meeting organizer did not get the request UNTIL I selected record to cloud.  Why is that something as simple as making a recording a super convoluted.   I new I

Dear Zoom UsersI have a free Zoom account.I cannot see the PHONE TAB on my Zoom Workplace.Is it possible to call 1800 numbers using my free Zoom account ?Yours sincerelycp9

Why is there no "Test microphone" option in Ubuntu 20.04. I've tried installing via snap or from the `.deb` file but there's still no option. There are even times where there' s no sound or the sound is inaudible.  Is that option not included in Linux versions?

i want to connect to google contacts to sync all contacts but it is not working when it is connected why this is happend  please help

When my participants use the annotation away, it stays on every slide and I cannot erase it.  I have to stop sharing and start sharing all over again to get the arrows to disappear.

I created a recurring meeting over a year ago. It no longer appears in my Meetings list, but it is still active, as I and other members of our group use it every week. I would like to edit the configuration of that meeting, but I do not see any mechanism for doing so during the meeting (when I am host), and I do not see any mechanism for accessing the meeting from the webapp homepage. Creating a new meeting and ensuring the new meeting id and passcode get to all the members, especially those who have not attended in a while, would likely be very disruptive. Is there any way to access the meeting? A similar question was asked by @AASaharaClub but not effectively answered in this post: https://community.zoom.com/t5/Zoom-Meetings/My-list-of-meetings-does-not-include-one-recurring-meeting/m-p/201824

Is there any workaround to get the notifications of team or direct DMs in both the devices that I'm logged in to (in my case, laptop and mobile)? Currently I'm getting only the most recent logged-in device. But if there's any workaround to have it on multiple devices, then I can always stay connected with the messages that I get.

We are testing the use of Evaluations and Calibrations and I think I broadly understand how these features behave.  What I'm missing is the process/actions possible post one or more Calibrations of an Evaluation. If there is a material difference between an Evaluation and a Calibration(s) how is this highlighted?  What actions could this trigger or is this just reported and actions need to be taken offline (e.g. discuss differences with Evaluator to ensure more consistent assessment going forwards / Replacement of original Evaluation with a new one)? Am I missing features that perhaps:Provide feedback to the original EvaluatorAutomatically adjust the original Evaluation Scoreetc.Any advice/tips on the practical use of Calibrations would be appreciated.  Thanks!

We are a national homeless healthcare organization and have 50+ staff members -- and about 25+ each host large public-facing meetings and webinars on occasion. We want to limit the number of all-access "admin" roles on our team because it gives that admin access to EVERYTHING in Zoom including each person's work meeting history which feels like an inappropriate and unnecessary violation of privacy for the entire staff team. We are constantly frustrated that co-hosts are not able to access and edit more meeting settings and registration reports in Zoom and there appears to be no way to configure or customize this. We want co-hosts to be able to access registration and attendance reports - otherwise they have to constantly check with a Zoom admin to see who has registered for their event. We want co-hosts to be able to manage registrants, so we can distribute the adminstrative burden of running these meetings and marketing them properly when registration is below expectation. W

제가 회의를 만들었지만 "회의를 참석할 수 없다" 는 메세지만 뜬다고합니다.결제도 했고, 지금까지 잘 쓰고있다가 오늘도 똑같이 한건데 무엇이 문제였을까요?해결방법을 알고싶습니다

I've checked everything in this article ( https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066704) and meet all the requirements for wired sharing of iPad, but I see no option for sharing my iPad when I click Share in a meeting (in Screens, Documents, or Advanced). Has anyone else had this issue? Anyone know a solution?