Products

In our office environment we have Poly X50's and X70's setup in our rooms. We use BYOD to access a Thin Client for presentations.We've noticed that even though I've configured our rooms to go to sleep when 15 minutes of inactivity hits, this appears to not apply when left in BYOD mode. Is there a setting I've missed where even in BYOD Mode, the Idle timer functions or BYOD times out after certain activity?Our Thin Client devices are also setup to sleep after 15 minutes.We currently have these setup across out Account Level (rather than device level).We have our Rooms on Zoom Room App Version 6.3.0I would also add, our Poly Studio devices are set for Device Idle Timeout: 5 Seconds 

I am integrating zoom into react native application. Below are versions usedreact native- 0.74.3, react-native-zoom-us- 9.0.0Not able to mute and unmute audio when using custom component ZoomUsVideoVideo.I am able to initilize the zoom SDK.I am able to join meeting successfully.But when I tried to mute and unmute audio, I get an error ie: "ERR [Error: Mute my audio error, status: SDKERR_SERVICE_FAILED]"const initializeResult = await ZoomUs.initialize( { jwtToken: sdkJwtToken }, { enableCustomizedMeetingUI, disableShowVideoPreviewWhenJoinMeeting: true, disableMinimizeMeeting: false, disableClearWebKitCache: false }, ); const joinMeetingResult = await ZoomUs.joinMeeting({ autoConnectAudio: true, userName: Test, meetingNumber: meetingNumber, password: password, noMeetingErrorMessage: true, zoomAccessToken: zak, noAudio: false, noVideo: false, }).then(() => { Alert.alert("joined meeting........") }); const muteUnmuteResult

 We have encountered a significant challenge in tracking the timelines within the Meeting Summary using the AI companion. Is there any possibility to get the meeting summary with timelines as this is particularly critical for us like Major Incident Management Associates. The AI companion's inability to accurately capture and present timeline data from meetings is impacting our incident management process.

I know DTEN has 27" and 55" touchscreen all-in-one options.  AVer makes a 65".  And there are really small ones like the 8" Lenovo Thinksmart that support Zoom Rooms Touch. But, does anyone know of any touchscreen that's about 40"?  I ask because we use Zoom Rooms Touch all-in-ones (like the DTEN Me 27") for Digital Signage and for one-tap meetings in office lobbies and pit areas.  But many offices that I pitch the DTEN Me to say that 27" is too small.  And they don't want to pay the $3000 for the 55" DTEN Go (and they also think that 55" is too large). I really want an all-in-one touchscreen device for this kind of purpose.  The DTEN Me is absolutely perfect for signage and quick meetings, but sometimes 27 inches just doesn't cut it.  I know that ViewSonic and some other manufacturers make 43" touchscreens, but if I went with them, then I'd also have to buy a separate Zoom Rooms codec and a camera/mic/speaker

Hello! My manager and I both create meetings and add each other as alternative hosts. We both need access to the registration reports and usage reports. How can we both access these reports? For meetings that I create, am I the only one who can pull the registration and/or usage? Is it possible for me to pull reports from meetings my manager creates if I'm an alternative host? Thank you in advance for your assistance!

I would like to use 3rd party interpterion software link in zoom webinar meeting as translation for the meeting session. currently we are using livevoice 3rd party online partners where we have 2 separate links for speakers and audiences. Those 2 links are opened in two different laptop and providing translation voice from speaker to reach audiences by network/link provide.  but as per the setting we have in zoom we can add only account of interspersion only. 

I want to share the AI meeting summary however the share button is disabled and says to enable email notifications. I've checked my email notifications and believe they are turned on.  Is there a specific notification setting that must be on? If so what is it? I can't find anything in the help information. 

Zoomphoneでの一般電話への通話がワンコールで，もしくは相手方が出てすぐに切れてしまうことが多くあります。前者の場合はかなりの音量で，女性の声で「この電話からはただいまお繋ぎできません。時間が経ってから再度お試しください」というようなアナウンスが流れます。 Zoomphoneで使っている端末はiPhone XRです。そのような症状が出て

Hi,I cannot connect to the audio when starting my own meeting, for both myself and my guests. The mic and speaker tested fine.   I am using my MacBook and the audio type under the setting is set to use computer audio. The usual mute/unmute button disappeared and was replaced with "Join Audio" on the bottom of my screen.  Upon click, it says "The meeting does not support dial in or Call Me to join. You cannot connect to the audio."    I have never had this issue before until I changed my passcode for the meeting.  Also in my setting I wasn't able to change the passcode anymore because it's "Locked by admin".  I thought I am the admin of my own account. I went through all my settings and read many articles from the SUPPORT resources and couldn't figure out how to resolve.  I submitted a ticket to the Zoom support but they closed my request without looking into my case.  Any help is greatly appreciated!

I've got three Zoom rooms, all with the same hardware configurations that have been running smoothly for several months.Recently, they will intermittently report they fail the audio echo test.Client reports echo happens on participants end, attendees do not hear any echo.I've restarted all hardware, and can get the echo test to pass by bringing the volume down to unreasonably low levels.I thought I had balanced the levels correctly, but came in today to see two rooms failing the echo test over the weekend.Are there further troubleshooting steps? Has there been a recent change in audio sensitivity?

I had a client ask me a question today and I wanted to give them a complete answer. She asked if you can Livestream from a Zoom-Room setup.We have recently installed a Zoom Room in a community space and have an instructor that asked me today if she can Livestream?You can Livestream on the desktop client, I know that,  but in a Zoom-Room setup?She has her meeting settings ON for the Livestream function, but I do not see an option for that in the Zoom Room.Is it possible?

Is there a way to get messages in Team Chat desktop app that are bookmarked to show up like they do in the phone app? In the phone app, if I'm looking at a chat message that has been bookmarked, the bookmark icon shows up next to the message. In the desktop app, that same message does not have that icon and I can't tell what has been bookmarked unless I look at my Bookmarks. Would love to have that icon.  

I am working on setting up an event and we have a number exhibitors/sponsors for it. The event is hybrid so they are with us in onsite but we want to recognize them online too. The page showing their name an logo looks great and would be enough to meet our needs, however because the logos click through to something I have just spent quite some time building out pages for each exhibitor so there isn't an almost blank page if shown if the logo is clicked on. We gave the exhibitors the capacity to add content themselves and sent an email encouraging them to do so but no one did, not high on their list of priorities. Can I suggest that there be an option to turn the page on and off, if it is off the logo can be shown and just not clickable, and maybe the ones that are clickable could have link for 'Learn more'. It is a great feature to have but if don't want to embarrass your exhibitors/sponsors with blank pages it does force you to add some content

How can we have the same multi-camera visual that we have during a Zoom meeting for when we utilize Teams in the Zoom Room?

zoom on the web works fine. can login with no problem cannot use the zoom desktop app. getting error 124. how can I resolve this? Everything I read seems to be something with the token. Can this be fixed with a powershell script? If so, please provide script. Please help. urgent. TIA

Have a Jabra Panacast 50 VBS that we want to change the "Tap Controller to Start Display" screen to our company logo. (Not a virtual Background) Has anyone been able to add file to change that screen? have seen some vague answers to this but still not seeing the correct menu options. Referencing this https://community.zoom.com/t5/Zoom-Rooms-and-Workspaces/Tap-Controller-to-Start-Display/m-p/157695/highlight/true I don't see a "Rooms Profile" in settings which seems to be the key.  Is it a limitation on the hardware we have? Do I need to have the admin account get to the "Rooms Profile" menu to add the file for the background?   

We have saved our recordings of client meetings for the last 4 years which equates to thousands of hours of advice given to clients.  I would like to learn how we can have AI listen/read all of the recordings and develop a 'playbook of scenarios', based on those recordings from a variety of different client relationship managers.

It seems that the only way for a recipient to acknowledge that they've picked up a package in Zoom’s Delivery Management system is through a designated kiosk. I don't want to spend money on a device just to perform this function. Is there no way for the user to indicate they picked up a package right in the app?

Hey there. I'm looking to enable the Zoom AI Companion for certain users of our company. I tried going into the Account Settings and turning on the toggle switch but it doesn't stay on, it just goes back to off. I then get a message the settings have been saved.  I need to figure out why I can't turn this on, and then explore how to control access to only certain users.  Thanks in advance!

Hello.  When an incoming call comes in, it takes the focus.  This is frustrating for our customer support reps as they are in the middle of typing notes and the focus is taken away as they type.  Is there a way to have the call still appearing, but not take the front focus?

Hello, I am looking for a way that Zoom would pick up the dialogue I am having with a client on the phone. Is there an easy way to set that up in the Zoom settings. Basically, I need the phone call to be the mic input on zoom so people on the zoom call can hear both sides of the call in high quality. Thanks!

I attended a bootcamp class via Zoom back in 2021, and the host shared Zoom cloud recordings that I’ve been using almost daily ever since. These 17 videos have been genuinely life-changing for me. They’ve become a core part of my routine, both mentally and physically.Unfortunately, the links now say “This video no longer exists.” I wasn’t the host, but I do still have all 17 links and passwords saved.Is there any way to recover or trace these recordings, or at least check if they were permanently deleted? I’d be incredibly grateful for any guidance you can offer.

India is not in the list of available countries in the Global Dial in or  Toll Call.  How do I add India as one of the Dial in countries?

In Zoom Pro, it would be super helpful to be able to select and send a chat message to more than one participant at a time, without messaging the entire group.

Hello, I wanted to know if there is a way I can create reports to show investors when using Zoom. I'm not sure if Zoom has that capability yet or where I can find it, but if it does, please let me know!