Products

can not connect to advanced screen sharing, powerpoint with backround has a explanation mark on it 

For years I have been using Zoom to teach and share my slides, clicking on Share - Advanced - Powepoint as a backgroung. And since last week this option is not available on my PC, but it is available on my macbook. I have updated my zoom account and my Powerpoint and I am still unable to use this option that it was available before.I like this option because then I have control of my position and size in front of the slide as I need to demonstrate different aspects. Please help!

Since a month or so, my Zoom desktop client on my laptop fails to produce sound over the speakers. I can't hear any sound, others in the meeting do hear me. I have already reinstalled the app twice and followed the instructions in the support article about sound output for Realtek. Also on latest version of Windows (Windows 11 Pro, version 22H2) and have latest audio drivers (for Realtek Audio). All other apps that use my speakers (Teams, Spotify, etc) work without problems, and so is the web-version of Zoom. Just rather use the app for my meetings! Anyone with a suggestion? Hope to fix this soon!

I want to host a 4 day virtual event. There will only be 1 session at a time. I also want to create a lobby where participants can network. Even in different breakoutrooms with different topics. I want the attendees to only register once for the 4 days. I also want to create VIP tickets, these attendees get an extra session. Can I do this with sessions or do I need events? I believe I only need events when I have multible sessions at the same time over multible days/

We are using ZoomVDI in VMWare Horizon. We have the plugin installed on all client machines and in general its working great.  We have a few requests for wireless headsets. Ive grabbed a Jabra and a Poly headset and both seem to have the issue where the audio works fine but I cannot pickup/end a call from the dedicated button on the headset.  Does anyone have a good recommendation for a headset that is known to work with this setup ?

hi i am having toruble listening through my labtop with my headset when I am on zoom video or audio does anyone can help me fix my issue thr

Hi Zoom,Please confirm if we can upgrade the Zoom client version for user groups via the Zoom portal. Additionally, kindly share the necessary settings and steps required for this process. Thanks

Good morning, I really need help with this as it's causing me a lot of trouble:I'm always the host of a meeting (an online class, actually). Since last week, every time I share my screen, black boxes appear on the side of the participants: they are "the back" of my tool bar and my "participants +  host" squares where our live faces are shown. When I move the tool bar and/or the boxes where my students and I appear, the black boxes move too.It's difficult to explain. It happened overnight, I didn't do anything at all.  Can someone help me, please? I've tried to uninstall and install again, rebooting the laptop and the problem persists. Thanks in advance Laia 

Our company uses Zoom to provide one-on-one tutoring to students.  We create the zoom account and when a verification code is required, it comes to our central email address.Normally we see requests if a student is at a different location or using a different device to log on with, but for the past week, we have seen an influx of verification code requests with no change in location or device.Has there been a change within Zoom that is requiring a new code for each log in on certain devices?Thank you

My colleague organize the zoom meeting has left the organization. We used her zoom to call in and make recording. I was promoted as host during the session. After meeting ended, i wasn't able to retrieve the recording. Can anyone help?

I am trying to understand the metrics on the voice queue summary report for ZCC. for example, what's the difference between offered and offers total. 

How is call forwarding handled when work from home?  Why does it ring to both the outbound number that is set and also on office desktop phone?  Please explain this function 

Hello it seems I may be in the minority of people who prefers to allow for the same time slot to be booked with multiple appointments. When you create a Booking Page in the "Availability" category, there is an option that says "Ignore Calendar Availability" which allows for events not booked through Zoom Scheduler to still show the time slot on the Booking Page as availability. I am looking for a feature or option that will allow me to still have that time slot open even if I book a meeting through Zoom Scheduler. 

Hi all, I am working through the features of Call-Back in the Menu-based Interrupt. I am wondering how does it integrate with the agents in a queue? What come first? Does Call back place an agent in the queue in a reserved state while it calls back a client? When the client presses one to accept the call back, do they can transferred to the reserved agent? If the client doesn't press one, does the agent get reset back to the ready state for normal calls? What actually happens?

I have created an OAuth Provider and Named Credentials in salesforce, I am able to get voice call data from zoom contact center using Access Token, but my AccessToken gets expired after a one hour. Error : -  {"code":124,"message":"Access token is expired."}Request: -  System.HttpRequest[Endpoint=callout:Zoom_Credential/contact_center/voice_calls?from=2025-01-06T13%3A00%3A07Z&to=2025-01-07T13%3A00%3A07Z&page_size=100, Method=GET]  Thanks

Can you tell me what internet upload and download speed is required for the contact center? 

The zoom self help was not able to assist me.   I recorded a zoom meeting with 30 people in Gallery view.   The recording recorded in SPEAKER view.  How is this possible.  I was very upset as I wanted to see the meeting as I saw it in GALLERY View.  Please HELP  

For Zoom Phone system, how do you turn off the call queue automatically when the user is out of office? Let's say we are using a call queue Monday - FRI with 9AM ~ 5PM. If a user is taking a day off on Friday, I see that we can set or automatically set "Out of Office" status in the Zoom Workplace app. But this does not stop them from receiving the call queue. According to this documentation here, it looks like we can turn on "Allow queue members to set their Business Hours," which will "allow" a member who is off on Friday to be not be in the queue. This is not the case. After testing, even with "Allow queue members..." enabled

last night, We have a meeting and I recorded via cloud. after a while, there's a message that cloud is full? is there any thing i can do to recover? 

Hey all,I’m working on a prototype app where HeyGen will talk to people to collect some data.Here’s the problem:• I’m the host of a Zoom meeting, but I’m scheduling it for another user (a guest)• I send the meeting link to HeyGen so the bot can join using this same account that booked the meeting• When the HeyGen avatar enters the meeting, Zoom shows a pop-up that the host needs to approve• But the host (me) is not in the meeting, so no one approves the pop-up• Because of this, HeyGen can’t hear the guestI’ve tried setting up the meeting in different ways, but I can’t find a solution.Is there any Zoom setting that can fix this?

Hola, tengo dos ordenadores, y en uno si puedo ver la sala de espera en una reunión de Zoom y en el nuevo no.Misma configuración, sala activada, pero en el equipo nuevo, no aparece la sala de espera.¿Me ayudan? gracias

Hi,Hope someone can help me with this.My client cannot enter our meetings as usual via the link, even if she hovers over it.Does it have something to do with my new Mac book Air laptop and some Safari setting , or is it on her end?(Her laptop and operating system are not old.)Thanks so much!vks

Zoom on Linux (Ubuntu)Version 6.1.0.198 So, the new version (see above) finally brought the new look that was announced earlier with version 6.0.0 (4563). Yes, it looks more modern. 👍 ButIt removes window decorations like the title bar and the borders. As someone who uses the title bar to see whether a window is "sticky" in a multi-desktop setup (sticky means, it moves around with me while I change desktop), this makes the Zoom app less efficient. In just one day, I had already so many occasions on which I left behind a Zoom window (keep in mind that the stickiness changes whenever someone stops sharing a screen) that I got very disappointed with the change. I looked around in the settings to find something that would bring the window decorations back, but wasn't successful. Does anyone have any pointers how to get window decorations back? Is it even po

hello...My local area of NA has a zoom account, as it was important to continue meetings (albeit virtual) during covid.  I am the zoom coordinator (if you will) for said area; and one of the meetings I scheduled for one of our groups is not appearing under the  MEETINGS column...in both the desktop & web zoom client.The common solution found on the internet doesn't work (as there are no calendars synced w/ this zoom client/account).  If someone can help, it would be greatly appreciated.  Without being able to see ALL scheduled meetings, I am flying blind in scheduling additional meetings; & in providing help to our area members when they have questions about meeting overlaps, etc. thanx, mark4man

One of the departments that I support is moving off of the zoom phone system to the one that I administer for our company. Is there a way for me to forward the 4 the auto receptionist to an external DID? I need to do this prior to porting the number out so they have no interruption. Thank you.