Can't copy/paste into Zoom phone keypad

Forum|Forum|6 months ago
July 11, 2025
1 reply
2 views

Hey there!

My company just recently changed phone systems to Zoom phone. With our previous carrier, we were able to use a soft phone on the computer and type in a phone number/menu option with the physical keyboard, and by copying and pasting/clearing numbers into the keypad dial. This was very useful because while working in Healthcare, a lot of insurance companies request ID numbers for our providers, like their Tax ID, NPI, or a patient's member ID.

Is there a way to provide this feedback to the development team? It's my first post, so I'm not sure if you can like or upvote, but if you can please do if you agree!

Best,

Deb

Desk phones and devices

E

Eliot

Community Super Champion | Partner

hi @dcordero

for healthcare providers, your suggestion makes a lot of sense to permit copy and paste of identification numbers into Zoom Phone dial pad. this would eliminate errors of manual entry and reduce entry time.

you can submit feedback to Zoom. please see.

Sending feedback to Zoom

i would also discuss with your Zoom account executive, Zoom sales engineer and or Zoom partner.

great idea.

thanks, eliot