Products

This began after a Windows 11 update on Saturday. The microphone stops working for 5 - 10 seconds spontaneously. So, I purchased a new webcam (with mic) but it's still happening. I uninstalled and reinstalled the driver. I changed the microphone settings in Zoom. And it's still happening. I observe two things on the sound monitor on Zoom - sometimes the sound gauge becomes "stuck" at one sound level but my voice isn't being heard and other times it shows no input and my voice isn't being heard. I teach on Zoom - this is a huge problem and I have no idea what to do. Contacted Microsoft and they just tried updating the driver for the camera (which didn't change things). HELP! Thanks.

I was recording a deposition and at the end it would not convert.  It was saved to the desktop and I got the double-click-to-convert  message under the Zoom blue icon but it would not convert.  I am using a MacBook Pro Sonoma 14.6.1.

Hi,  I want to find out if anyone in this community has updated their Zoom for desktop to Zoom workplace. My regular Zoom call from desktop was not working. So I was given through Zoom support that I need to update to Zoom workplace, which I don't think it's like the regular Zoom that I have for the past 3 years. I was able to schedule meeting calls, but I cannot connect via Zoom with the other person (The screen just spins around) It's really frustrating when you paid for something, you cannot get live phone support.  Help! Thanks, Jenny 

Helping a client use a zoom app that records audio. It works on all machines (windows and mac) that I've tested, but the pop-up that says "[Blank] is requesting to record this meeting" does not appear for them. They are the host. We've gone through their settings and they match mine. It doesn't seem to be a Windows update problem (they're using Windows 10), as the app functions as expected with the pop-up coming through on Windows 10 and 11 machines. Anyone else run into this problem? Is there a setting that I'm maybe missing that they need to fix? 

I switched to Zoom phone from Nextiva.  I was able to send text messages without a problem or challenge.All my texts message are personal directed and I am not using them as a marketing tool. I am NOT running a marketing campaign and I NEVER send a text to multiple people at the same time.Yesterday, Zoom changed my texts messages to include the following words after my texts: "For help, reply HELP. To opt out, reply STOP."That is not fair!!!!! As it makes my texts look like I am sending generic mass marketing text, which I am not.HOW DO I STOP THAT!!!! Did I make a mistake about adding a campaign, to my account?If I delete the campaign, will I still be able to send individual text messages to my friends and business clients?If anyone has a solution for me please me get back to ASAP and let me know how I can stop these words ""For help, reply HELP. To opt out, reply STOP." appearing in my texts messages. Thank you.

I have a new computer with Windows 11, fully updated and audio drivers are up to date (Yes I checked each of the three that come with Windows 11 ASUS), I have no sound enhancements on or spatial sound. My speakers work perfectly for videos, etc. on my computer, and on youtube. I just downloaded zoom, made sure I had the latest version (I uninstalled and installed 3 times to make sure it wasn't a weird installation issue). I tried three of my headsets, all brand new and they work on my other PC without issue. I also tried the speaker, with no headset. The problem: I go to do an audio test in zoom and the sound plays for 2 seconds and cuts out, then I try to test again and it doesnt do sound at all. Only zoom has the sound issue, I checked my computer, youtube videos, etc. I also did every test for sound in Windows settings, and let it check for issues. There are no issues, I have tried everything except reinstalling the drivers for the audio, but the audio works on everything BUT z

I’m having an issue when phone registered Avaya J179 phones with Zoom Phone. Everything seems to provision correctly in the admin portal and I’ve assigned the proper licenses, but every time the phone boots it displays: The phone is not licensed in zoom This message persists until the “OK” button is pressed. After that, the phone behaves normally. It doesn't affect calls or features immediately after, but it's persistent and disruptive to users.Questions:Is there a known prerequisite or license type (e.g. Avaya license, Zoom “device license” vs Zoom Phone user license) that might be missing?Has anyone resolved this “not licensed” boot message for Avaya desk phones?Thanks in advance!

When I enter in the app Zoom Meetings, I can't go to the profile or the initial page because it requests an update, a 5.15.5 or higher version, but the Zoom website show me Zoom Workplace version 6.0, but when I download and try to enter , the same version appears and the same thing happens (the update request). What do I do? I need to record my classes.

6.5.0 Breaks Call Control ActionsThe option under Settings > Phone > Calling Preferences > Call Control Actions is non-functional as of 6.5.0Downgrading to previous versions fixes this. 

Hi, can anyone direct me to how to setup single phone numbers. I've bought one number but the setup has assigned it to a company line that needs extension numbers. Pulling my hair out, I'm sure it does not need to be this complicated. Thanks in advance for any guidance 

Until recently, when we would elevate a voice call to a meeting, the voice call would stay connected.  Now, the only option is for the end user to use their computer/meeting audio.  Has anyone else experienced this? How can I revert it back so that the voice call can continue.  We us this feature so that our end users can share their screen, so do not need it to change the audio to be through a meeting.  We are trying to sunset another product we use for screensharing and all my agents are now reverting back to the old product as this is not working well.

The recording of our meeting today has audio but no video. Does anyone know what caused this so I can avoid it in the future?Thanks! 

Unknown error occurred" Error code: 5456000 Please let me know if you know of a solution.

I have purchased a wireless mic that plugs into my usb-c port on my Samsung Galaxy S21+. The camera on my phone locks up the USB mic,  however zoom does not.  I don't even see an option to pick the mic source from my phone.  I would really appreciate any help. 

Hi everyone,I am having issues with my audio input on my macbook air laptop.  During a meeting my host can't hear the piano that I'm playing.  I have selected 'original sound for musicians' and ticked 'High-fidelity music mode'.  But the microphone still won't pick up the piano sound.  I have played around with all of the other settings, restarted the laptop, increased the volume to maximum and nothing fixes the issue. Thanks,Sol

I've confirmed I have the correct format (using the copy invitation setting). What else could be causing this?

Zoom is fully functional on my 2021 Macbook Air, but, when I connect to the Dell S2419H monitor, I have no microphone audio: class participants cannot hear me. I've reloaded Zoom, plugged and unplugged, rebooted, retested, and howled at the moon. Apple tech support couldn't resolve it, and my account doesn't qualify for Zoom tech support. Any suggestions anyone?

It used to automatically change my status to away when I locked my PC.  Now it's not doing that and it has to wait for the inactivity time. I don't want it to do that because sometimes I'm at my PC having a discussion with someone so don't want it to go to away status.  I want it to turn to away like it did before.  How do I change that back?

Hi. I was the host of a zoom meeting and when I recorded, I selected on my computer. (I use windows).  I have that recording and it works. Is it at all possible to upload it on zoom cloud for sharing or is there a copy in the cloud somewhere? Or how else can it be shared? Thanks, M

Is there a feature/function in Zoom where the transcript from chat (web) in contact center that will automatically bring the transcript into a task or Zoom Session history record?  All of the help articles I am finding all speak about Meeting chat and that's not what we are looking.  We need to transcript from the chat to come back into Salesforce so we have record of what was talked about - and are able to view the history of that conversation. 

Buonasera, vi scrivo in merito a un problema verificatosi durante una riunione organizzata ieri sera alle ore 21, noi ci siamo collegati mezzora prima e li si è verificato il problema. Il link della riunione è stato regolarmente generato e condiviso, ma al momento dell’accesso Zoom lo ha riconosciuto come “non valido” e ha reindirizzato alla homepage, impedendo a noi (e ad altri) di partecipare. Successivamente è stato generato un nuovo link per lo stesso meeting. Grosso problema per noi perchè in così poco tempo non era possibile avvisare tutti i contatti invitati e siamo stati costetti a rimandare di una settimana, davvero una brutta figura con le persone coinvolte. Quale puo' essere stato il problema?

Hi, I just installed Zoom client 6.1 on openSuSE and screen sharing is not showing any option anymore on Basic, but only under Advance tab, and there in this one I can only select Screen Portion, but also cannot confirm the screen sharing. Please fix it or let me know how to downgrade to previous version. Thanks in advance!

It used to be that when I paused a screen share, Zoom would just freeze the shared screen. Recently, that behaviour has changed. Now, I pause screen the participants see a message, "(hostname) has paused screen sharing." What changed? Is there a setting I need to fix? I am using Windows 11, Zoom Pro version 6.4.6.

I have ever used pause screen and it  shown last screen  in meeting.Recently ,If I pause screen ,it turn black and shows the message "Host has paused screen sharing".  How to keep last screen while using   pause screen ?  

Hi there,For the past few days, I’ve been receiving the following message in Slack every time I join a Zoom meeting via the Zoom Slack App:⸻“New! Zoom AI Meeting Summaries in SlackZoom AI Companion now sends post-meeting summaries directly to Slack! Get key insights, shared assets, and action items—all in one place. To view your summary, check the Zoom bot after your call. To disable AI Meeting Summaries, contact your admin to turn it off.We have gathered some assets from your meeting earlier.”⸻However, Zoom AI Companion is turned off at the account level in the Zoom admin portal, as we do not allow Zoom AI to access or process our data.When I run /zoom config in Slack, I don’t see any option to disable these summaries either.Do you know how to stop this message from appearing?Thanks in advance!