Newcomer

Question

Error code: 5456000

Forum|Forum|1 year ago
August 5, 2024
7 replies
103 views

Unknown error occurred" Error code: 5456000 Please let me know if you know of a solution.

C

colegs

Community Champion | Employee

@不明なエラー I cannot find any Zoom error with that code. What were you doing when you encountered the error, and are you able to reproduce it?

不

不明なエラーAuthor

Newcomer

I was trying to sign in to the zoom app from my coworking space. However, I got that error code and a message that said "Unable to connect to network. Please check your network connection and try again.

C

colegs

Community Champion | Employee

Are you running Zoom locally on your machine, or is it on a virtual machine elsewhere? You are obviously able to connect to the internet to be posting these message, so I am trying to figure out what network it is not connecting to.

不

不明なエラーAuthor

Newcomer

I am connected to the network via the co-working space's Wi-Fi, no problems with network connectivity other than zoom. google meet is also available. In that coworking space, I can connect to zoom when I use the Wi-Fi at Carrie's office with my iPhone desserting. Obviously, there seems to be a problem between the coworking space's Wi-Fi and the zoom connection. However, other users of the coworking space can use zoom without any problem. Is it a problem with my network settings? But I don't know the cause.

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colegs

Community Champion | Employee

Are you using a VPN? The only time I have seen anything like this is if the ports (or some of the ports) are blocked to Zoom, but that is usually found when you are working with a corporate firewall. That can be inconsistent if only some of the ports are blocked since 1 person can use a different port than the next person, so 1 will get in and the other might not. Have you always had the problem at this location, or is this new or intermittent?

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KishoreR

Newcomer

I am also facing the same issue when using wifi

MGSR

Community Manager

Hello @KishoreR and @不明なエラー,

Could you please run the CleanZoom application provided HERE, and then restart your computer when it's finished?

Once you are done restarting, please visit this link: https://zoom.us/support/download this will automatically download the newest version for you.

Please install this version once it is downloaded.

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colegs

Community Champion | Employee

Checking to see if I can find anyone who has seen that error in the past since I can find no reference to it.

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SEM2

Newcomer

I am having this same issue with the Zoom Workplace app that I downloaded on a new iPad. I have the app on my phone and MacBook, with no issues, but I cannot login with my iPad.

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lisa441

Newcomer

I am having this same issue. I tried updating the zoom app and restarting my computer, but the problem is the same. I can log on to zoom through safari, but once I try to enter a meeting or start a meeting, it goes to Zoom Workplace and asks for my email and password. When I type those in, it tells me, "Unable to connect to network. Please check your network connection and try again" and it gives me an error code of 5456000. I don't have this problem when logging in from my phone. Please help!

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colegs

Community Champion | Employee

Are you using your laptop in the office? It sounds like the ports to Zoom are blocked, and so it is preventing you from connecting over the network.

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lisa441

Newcomer

Yes, from my laptop. I checked my security settings under Safari, and pop up windows have been allowed for zoom. So, I'm not sure what is creating the problem.

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CHRIM

Newcomer

I am having the same issue. Mac OS Sequoia 15.5 Zoom Version 6.4.12.
This was working a few days ago. No VPN. No blocked ports. I have to re-install and re-start the computer many times including running the uninstall script (versus moving the app to the trash).
Any pointers are appreciated.