Products

About a month ago I noticed all my starred contacts disappeared in the Zoom Windows app. I've readded them several times but after a day or two they will disappear again. The only contact that does not get deleted is the single internal/company contact on this list. All cloud contacts and personal contacts are removed. Is anyone else having this problem and found a resolution?

Cuando inicio una reunión con la aplicación de Zoom en mi laptop no reconoce el micrófono y la cámara solo se ve un fondo negro, pero al abrir la reunión por la web si funcionan ambos, he realizado todas las posibles soluciones las cuales inician desde verificar que cuento con la última versión de los controladores al igual que de la aplicación y nada, el inconveniente es solo con la aplicación de Zoom ya que en otros dispositivos funciona con normalidad, también conecte un microfono y cámara externa y persiste el problema, por favor alguien quien pueda ayudarme con ese inconveniente, de antemano muchas gracias.

On the Zoom Sessions event page in preview mode, when I click on the register button it takes me to the "review order" page. I have two questions: Is it possible to have the registration form already on the event page, saving the attendees a click?The webinar title, the Registrant information & Registration questions all have this boring grey colour. Is it possible to re-adjust the colour to be black? 

Tengo un problema con respecto al microfono, en un principio zoom no me deja entrar a la configuración del micrófono, he tratado de conectar otros audifonos a la laptop y con ninguno funciona, la única forma de ingresar a una reunión es sin auriculares y sin camara conectada, ya intenté reiniciar, reinstalar, ya verifiqué los permisos en windows, intenté actualizar los drivers, pero ni aún así he logrado dar con la solución, necesito ingresar a mis reuniones, ayudenme con esogracias

Hi all, I recently gave permission to an App called otter.ai that records meetings. I changed my mind and want to remove the permission previously given. How do I do this ?I have tried using the "Manage" button on Zoom market place. But nowhere can I see this app mentioned. As I already deleted my account with otter.ai does this mean it automatically removed itself from my Zoom permissions OR is there sometjing more I need to do to achieve this. Thank you for your comments and step by step guidance as needed.Best, David 

My Camera doesn't work on the app when I am trying to join a meeting.When I go to the settings page, the image from the camera shows. It is a Mac with an external camera.It doesn't work with the external camera or built-in. The permissions are correct  

Hi! I just updated to Zoom version 6.4.3 (52139). Where is the meeting information, including the Zoom link and dial-in info? I cannot find it anywhere. It used to be included in the meeting listed on the Zoom calendar. Thank you!

Hi, I've been trying to use the Zoom desktop client on Linux but I've been unable to get the "Schedule a Meeting" functionality to work.  When I click on "Schedule" from the main screen, a new window open but it is completely blank and non-responsive.  I can't close it and it stays open even when I close the main app screen.  Ultimately, I have to kill it from the System Monitor.  I've tried this on multiple distributions (e.g. Ubuntu 22.04.3, Zorin OS 17, PoP!OS) and they all do the exact same thing.   Is this an Ubuntu issue (I realize these are all based on Ubuntu)?  I haven't tried it yet with Fedora but was curious if anyone else had seen this problem. Thanks!

Ever since I got new airpods, zoom is suppressing the sound and the volume coming through airpods vs regular speaker is about half of the capacity. I've adjusted volume to max in zoom, on Windows sound mixer, and have played with the different advanced settings in Zoom such as switching audio profile to original sound for musicians and turning signal processing by windows audio device to on and windows system audio enhancements to on. I tried uninstalling and reinstalling the app and cleared the cache. Went to max volume on my airpods itself. Every available solution has been tried but the airpods sound quality is muffled because it's at 50% capacity. When I close out of zoom and try to use regular apps like spotify, it takes a few seconds to restore back to normal sound. What is it about Zoom that is suppressing the sound? Is it a new update? I tried swiping up on airpods 2 but that doesn't do the job either: 

  

I need a way to permanently prevent all participants from starting their video. There does not seem to be a global setting to disable video share for participants. Please help. 

I just read a few posts stating that you CANNOT use your personal id for recurring meetings. This stinks! I am new to this process and would love to know what is the best way to schedule a four week series, every Tuesday at the same time and use the SAME meeting for the couples? Thank you in advance for any help you can give me.

It is very frustrating that if you have a personal meeting id that you use for all your meetings, that you cannot use it for scheduled recurring meetings. It means that for recurring meetings, each unique meeting must be set up individually. Clicking the recurring meeting checkbox causes the meeting id to be auto-generated. We have also seen this cause confusion because people unfamiliar with this nuance (which is not super clear when you are setting up a recurring meeting) will click recurring meeting because it seems intuitive but then nobody can join their meetings because everyone only knows the personal meeting id link. It would be great if when checking the recurring meeting checkbox, there could be the same radio button options of "generate meeting id" vs "use personal meeting id" as exist for non-recurring meetings. As one example, we use Zoom for our Sunday worship (which works great) but it means I have to schedule each individual Sunday of the year and can't just "one and

On macOS, I use Qt to set a new default audio device using the Core Audio API, but Zoom doesn't switch to the new device. How can I make Zoom switch to the default audio device after I set it programmatically?

My camera is blurry. How can I correct this? 

TRYING TO REMOVE A CONTACT IN MY PERSONAL CONTACTS. KEEPS SAYING TO HOVER OVER CONTACT AND CLICK THE 3 DOTS THEN DELETE . I DO NOT HAVE A DELETE OPTION OR EDIT OPTION ANYWHERE! HELP!

Active un plan de trabajo PRO, el cual no se activa, no puedo poder reuniones más de 40 min 

No text available

How do I change this effect on the camera? I don't want it to follow me or zoom in/out. I need the camera to stay still and focus on what I want. Thank you!

Has anyone else experienced the ‘invite’ button no longer showing under the Participant option when in zoom meeting?

I thought this would be of interest to the community.  Use Case = Test your Zoom Room video conference endpoints (Poly/HP, Neat,etc) with an overnight call for quality assurance purposes.  AKA capture network changes, power outages, codecs not responding, etc.  I wrote this in Powershell but you can export to Python. 

Referring to the following community chat, I understand that I need to change the caller on line one. However, on the Zoom portal, line one is greyed out, so I am not able to change the caller ID. How can I undo that? https://community.zoom.com/t5/Zoom-Phone-System/Outgoing-Caller-ID-from-Yealink-Phone/m-p/192534

I found this thread and it has many examples of users experiencing the same across different OS's and hardware. https://www.reddit.com/r/Zoom/comments/g0vavu/zoom_keeps_crashing_my_wifi_network/   Same thing for me, most meetings I drop off every few minutes and my whole wifi connection drops as well. Can't use chrome or slack, totally offline. It's happened dozens of times and I NEVER drop a connection otherwise. Only in Zoom meetings. I would love to get a solution to this or some understanding of what's happening.   Thanks so much!

When adding the iframe code to our website (Squarespace) it appears fine on desktop but doesn't seem to be mobile-friendly. It doesn't stack like it's supposed to on mobile. So all you see as a user is monthly view calendar and when you click on a date it doesn't dropdown/pull up the times to choose from. They stay to the right - off of the mobile view and you can't scroll to the right to see them. Shouldn't the iframe option work on mobile  just like it does if you were to click the Zoom Scheduler link on mobile?

I am about ready to scream. During meetings, I regularly get two pop-ups and I see no way to get it to stop.  I am on a Mac running the latest OS and client updates. The first pop-up happens periodically throughout meetings, even appearing on shared screens.”Turn On Reactions: Zoom.us has turned off Reaction effects….” Yet, I have reactions enabled, including gestures.  All I can do is close the pop-up…which reappears shortly thereafter. The second one nags me whenever I am sharing my screen.  It also pops up on the share sometimes, other times on my non-shared screen. ”’zoom.us’ is Accessing your screen” When I tap that one, it opens a Mac OS system settings screen where Zoom is already selected as being allowed.  Again…can’t get rid of it more than a coupla minutes and everything appears to be enabled. Any ideas how t