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"I need help, I'm having issues with the recording settings in my paid account for 100 people. It's giving me videos in a resolution of 1280 × 720, but I used to be able to record in full HD. I  try following the instructions but don't see that in my settings.   Follow the below instructions to enable Group HD in 1080p:Access Zoom via the web portal.Click Settings in the navigation bar on the left of the screen.Click on the Meetings tab.Navigate to the In Meeting (Advanced) section.Click on Group HD video to enable HD.Select the Full HD (1080p) option.Click Save.                                                                                                                        

Hello, Let's say: John has a Zoom account and organizes Zoom meetings, John asks Dan (the developer) to fetch attendees data from a Zoom meeting ID 123456 and post the data on a website Dan develops. However, John does not want to give Dan the access to his entire account via Sign In or via API. John only wants Dan to have access to a single Zoom meeting. I understand that I ("Dan") can create a Zoom OAuth App but it seems that it then gives me the access to all John's meetings, which is not what I need. Could you please guide me to the correct way to fetch attendee data only from a single Zoom meeting from from another person's Zoom account? Thank you!

Hello All!   Looking for an answer. I am the meeting administrator for my organization. When I schedule a meeting and pass along the "invite link" to my participants, they all come across a window asking them for a "pass code". In the past we have never needed a pass code and users just clicked the link. I looked at my meeting setup and the checkbox for the option of requiring a pass code is greyed out. (See attached pic).  How can I create a meeting with an invite link that doesn't require a pass code? Thanks for your help!

I installed zoom on my freshly installed ubuntu 22.04 LTS and I faced a issue where i was only able to share whiteboard instead of my screen and there is no option other than that. How can i enable screen share? Is there any problem because ubuntu adopted wayland instead of xorg?

To Whom It May Concern:Could you please consider official Flatpak support for the Zoom application.Right now, I have Linux Mint 22.1 and must work with either the .deb version of Zoom or else the Unverified Flatpak format for Zoom. I would prefer to work with a Verified Flatpak. But this would need your support.Thank you for your consideration.

Something strange is going on with invites hoping someone can help Usually, set up meeting in zoom, it goes into apple calender and I add the emails to invite under invites, hit send and people receive invites. Recently people say they havent recieved invites, Ive tried test to my own email addresses and same issue.Any ideas ? 

HelloSince I have my new computer with windows 11, the setting "original sound for musicians" in zooms does not work anymore. In detail, we can hear each other speak but the music sounds seem to be submitted by my laptop. Despite that I have the mode "original sound for musicians" switched on, my music teacher cannot hear me play. I read that some others experienced the same problem but none of the suggested trouble shootings helped so far. Interestingly, with Skype the sound is worse in general, but the music is transmitted, so I would not suspect a problem with my laptop in general but rather problem between zoom and windows 11....Anyone who can help with that?Best and grateful for any input!Josefine

Hi Everyone,      Recently zoom workplace app doesn't work on My Macbook. (It works well last year)It shows  cannot sign in on the app however I can log in on the zoom website.It is also fail when I tried to join a meeting by using zoom app. I can join a meeting on the zoom website.My environment is MacOS Ventura version: 13.7.4Zoom app version: 6.3.10 (49367)Anyone knows how to fix it?Thanks!

When I use my Logitech Brio webcam in Zoom on my laptop (Dell Vostro 5502 - Windows 10), and I am wearing a striped or patterned shirt, the shirt appears to be moving or vibrating - see attachments, I know it sounds weird, but it is very distracting to everyone on the Zoom session. It does not happen with my Logitech 920 on another computer. It does not happen on my iPad. And it does not happen in the laptop camera app. I have manipulated every video setting in Zoom, to no avail. I have spoken with tech support from Logitech and Dell. I followed every suggestion they had, to no avail. No one has any idea. Does this happen to anyone else? Do you have a suggestion that I can try? Thanks very much.

Got the error"Zoom - Schedule MeetingYou cannot edit this meeting to add continuous meeting chat capability as the meeting requires registration." This is a major FLAW, feature limitation, BUG in Zoom.The logic should be simple:Anyone who registers to the Zoom meeting and then is admitted by the Host, should be automatically added to the continuous meeting chat.By forcing the account owner to choose between continuous meeting  chat and meeting registration, the options become:1. Disable Meeting Registration, which then makes it hard to ban repeat offending users as we don't have their email.2. Enable Meeting Registration, disabling continuous meeting chat, forcing us to use whatsapp or another group messaging app.Both options are unacceptable.We need meeting registration to work hand in hand with continuous meeting chat, thereby limiting the need for additional software.

Hi,I would like to set up Poly Studio Base Room Kit + V72 for POC. I stay in Singapore and would like to loan for the set for a demo. Would anyone gives a suggestion on where to loan for the preparation? Many Thanks 

I want to increase teh number of participants on one page from 25 to 49.  How do I do that? 

Dear Zoom Community,Good day! We would like to ask for a consultation regarding our Zoom Room setup.For context, we are trying to eliminate or at least minimize cross-talking (a ducking effect) when far-end and local audio are talking simultaneously.The actual scenario is that the local audio is being suppressed when the far-end and local will talk at the same time (being observed with a third party who is listening for both local and far-end speakers). This audio experience is present when using two distinct DSPs; we remove the audio processing in the microphone and DSP (AEC, AGC EQ, etc.), along with the removal of poly’s “noiseblock ai” to isolate which device is processing the ducking/suppression and we felt like there is processing happening in Zoom Room even though we disable (‘off’) noise suppression. In the article I read, there is a note there saying “there is a basic noise suppression feature in the background that cannot be disabled.” Is there a way we can set this sett

Is there any way to get an itemized report of breakout rooms and each room's participants? I searched for this topic and found this thread, but it's from last year and I want to know if this has changed.   If not, has anyone found any workarounds to this? This is for a speed matching-type event, so keeping track of breakout room participants is key.   Thank you,   Robert

I recently tried to have a meeting and when I joined, the host couldn't hear me and I couldn't hear him. I tried every fix I could come up with in the short time before we gave up. I tested the audio devices in the app and they worked. I checked permissions and whether my audio was turned up. I looked to see if either of us were muted in the app and there was no indication of that. I restarted my computer. I re-installed zoom. I used the browser instead of the app. I used a different computer. I used my phone. I used multiple audio devices on each of the computer/phones I used. And I've used each of those devices for a hundred or more zoom meetings before this so I know my computer can handle it. And the host has regularly used zoom to record meetings as well and said he'd never encountered this problem. What else was there I could do?

Just had a very strange and show-stopping bug in Zoom Webinar.Summary: Screen sharing refused to share audio playback, even when "share audio" was absolutely checked. Details: In practice session, checked screenshare to make sure tech was set. Played fullscreen video on second monitor through VLC. Shared full second monitor, not application. Zoom settings from the web portal included the new "Enable HD video for screen shared video." Both checkboxes from the screen share menu were checked - share audio and optimize for video clip. Everything worked fine, video looked and sounded good to the other panelists. We took a break for 10 minutes until we were ready to broadcast, and I ended the screenshare. After a 5 minute intro, I popped up screenshare, made sure boxes were checked, and started the video. We immediately started getting comments that nobody could hear audio. I checked the zoom share menu, and the little speaker icon that means "audio is being shared" was checked. I stopp

Hey there! My company just recently changed phone systems to Zoom phone. With our previous carrier, we were able to use a soft phone on the computer and type in a phone number/menu option with the physical keyboard, and by copying and pasting/clearing numbers into the keypad dial. This was very useful because while working in Healthcare, a lot of insurance companies request ID numbers for our providers, like their Tax ID, NPI, or a patient's member ID. Is there a way to provide this feedback to the development team? It's my first post, so I'm not sure if you can like or upvote, but if you can please do if you agree! Best,  Deb

I posed a problem last week. I received an email saying that I got a solution, but how do I get to the solution? 

I cannot connect to Zoom on my iPad Air Gen 5. When I start the app does not show the normal start up screen with New Meeting, Join, Schedule and Share Screen. When I try to sign in I recite every the message “Cannot sign in, please check your network connection.” I have reset my iPad and uninstalled/reinstalled the Zoom Client app with no success. I noticed the Zoom app is not listed under iOS settings under Privacy Microphone or Camera so I cannot give access to them for Zoom. Zoom works fine on my iPhone 13 Max Pro and Zoom shows under its Settings for Microphone and Camera. Is Zoom not installing properly?

I jus signed up to try zoom to see if it's any better than Vonage.  Oh my, the setup is way more complex than it needs to be.  Ok I made my first call using zoom app on my iPHone, after 18 min call dropped. Now can't make any calls, "call failed" and once I did see "account inactive code 1301403".  Support person didn't have too much of a clue, I told her of the issues I had with initial setup with assigning a package, and generating a number, etc etc.. and she asked me to re-assign the packages to the user account, then I couldn't add the number back after I un-binded it.  I was able to figure out on my own I had to remove it from being some company number of something.. this thing is like a whole PBX setup.. crazy for an end user VOIP system.  Anyway, after re-assigning packages, reinstalling iPhone zoom app etc etc,  still doesn't work same error.  Support escalated my case waiting for response, but thought I would come here for any suggestions.&nb

Hi everyone,   Does anyone know the maximum Zoom Events event duration. I do not mean the maximum amount of time of a meeting or webinar session. I mean the maximum of the entire event. Our company was thinking of doing a month long event but we were not sure if that was possible. We will only have one or two sessions each day. The longest event I have done so far is 3 days so I was not sure and I cannot find it in the documentation.    Thanks for any help you can provide.  Andrew

I keep receiving an error message that it won't send through. The international texting has been enabled with all countries selected. How do I get it to successfully send?

My Zoom plan is workspace pro.  The host is on a laptop connected to a large screen so everyone in the room can see what is being presented.  I join the meeting with an Android and I we are on speaker mode.  The visual from my camera is very clear on the laptop yet very fuzzy on the large screen. I have turned on HD video on my Zoom account, and played with settings on the laptop, the screen, and my phone.  What else can you all suggest?

Hi! Since 6.4.10.2027, and still on 6.4.13.2309, settings' screens are broken on the layout: they show half the settings like shown at https://pasteboard.co/eP6kL7lnJKmp.png   

 I  have a question for the community regarding viewing charged calls only since I am currently on a metered plan.   When I go to the Administration section:   click on Phone System Management - Logs and once the Logs window opens in the "New View Version " how do I find the "Show charged call logs only"? Because when I choose the Classic View Version, I can see the check box for "Show charged calls only" at the bottom.   So, on the " New View Version" what are the steps to get to the" show charged call logs only"?   Right now, I go right away to the classic view page but if  and when it is terminated I will be out of luck which is frustrating! Thanks guys!