Products

Hello,We're an approved app on the Zoom Marketplace. One of our customers provisioned Our App to a user group with the setting: “As an admin, add Our App for Selected Users & Groups.”It worked fine for several months.Two weeks ago, all 5 users in that group lost access and were unable to reconnect. There was:No change to group membershipNo visible admin changesNothing in Zoom’s audit logHowever, after stepping through Zoom's “Manage → Apps on Account → Our App → Users & Groups → Add Groups,” the issue was resolved. They only then saw the "Selected Users & Groups" assignment path again.We’d like to know:What would cause the “Selected Users & Groups” app assignment to stop applying to an existing group?Is there an expiration or condition under which group-based app installs are silently dropped or invalidated (e.g., inactive use, policy refresh, token purge)?Are there platform logs from Zoom’s side that indicate whether this permission was revoked or expired?Is there

Hello, I'm running into an audio issue during group meetings.If the host is playing music or sounding a gong I cannot hear it, but speech I can hear just fine. Does anyone have any ideas how to fix this issue? Thanks,Chris

I was joined the pro verision, and recorded a meeting til 26th april, I didn't download the recording at that time.  Now i need the recording for my business promotion, however i am using free version now, the recording is no more available for download, how can i get it back?

I have set up Zoom Workplace Reservation, but when I try to reserve a room or table, it says it is unavailable even though there is no reservation made by anyone else.Does anyone know how to solve this?

Eventually, I will be joining a Zoom meeting that is supposed to be at least 2 hours. However, my account says that I am limited to 40 minutes a meeting. Is that if I am the one creating a meeting, or will I be able to do the 2 hours that I need?

There's a way for the Zoom App to bypass DnD and Sleep Focus by adding Zoom in "Allow Notifications", however if the phone is on silent, it will only vibrate.Is there a way for Zoom to bypass silent mode by forcing it to have an audible ringtone, similar to when you tag a phone contact in iOS as "Emergency Bypass"?  

Hey there,I'm trying to figure out the best way for us to manage recurring user trainings using Zoom. We are hoping to move over to Zoom Recurring Events but I want to make sure that there aren't any potential challenges that we might face that I'm not aware of. We have a Zoom Events License with a 500 attendee limit and our average attendance limit is well below that so we're not restricted by that.Current setup:Running ~70 webinars through Zoom across various languages. There are about 20 topics and the weekly content is always the same. For example 'Getting Started' is one.We currently manage our user trainings as 'Recurring Webinars with no fixed time' in ZoomWe don't use any registration pages or emails as this is all done through Skilljar The only reporting or data that we pull from Zoom are the Q&A if needed, chat and cloud recordingChallenge:We want to convert these into a mix of simulive and liveThis means that we'll need to schedule these at set times and create a re

The audio transcripts for my cloud recordings are automatically being generated in Persian lately for some reason, even though I didn't change any relevant setting. I've been having to change the language back to English one by one for each recording and wait on the transcription. Is there some way to make the default language English again, so that the audio transcript generated is automatically in English? Thanks!

Hi,  Like the subject says, I have Phone A that is a delegate for Site A, but I am also trying to add it as a delegate to Site B. For some reason, no matter what common area phone you try to add as a delegate for Site B, I always get this error saying, "Not found any Iines." 

I have been spammed by a party (or parties) in one country. I want to keep the scheduler available, but avoid one country.Please advise.

I started my meeting at 3:15 PM  today, and I was recording in the cloud as a host. Suddenly at 4:35 PM, zoom disconnected automatically. I started the meeting again and the participant said the recording was stopped when you disconnected. So I started the recording again. After the meeting there is only 1 recording available on the cloud which started at 4:35PM. The first recording is not available in the cloud. I want that recording at all cost. Kindly provide me that recording.

I might have the answer but want to double check, the deck doesn't work with zoom gov correct?I always get the "Zoom is not connected" error. 

When a booker schedules an email and the confirmation email comes to our inbox, their email is in the body of the confirmation email.  When we reply to that email to follow-up or respond to a question, it only says "Zoom Scheduler" in the "to" field not the booker.  How we do get the booker info in there, so that we can reply/follow-up?

Keep getting error message. Have tried uninstalling and reinstalling. Error code 0xc000012f

Hello, I'm Josh Stanley, a Senior AI Specialist at Zoom.  Please feel free to reply and even at mention me with your questions on Zoom AI Companion Use Cases.  In this short video (6 mins) I show an example of using AI Companion with direct reports, mentees, students, etc... that are in need of skills or performance development.    By leveraging Zoom AI Companion, you can compare their existing job description against the job description for their future desired role to identify the skills gap.  Add in annual performance reviews as context to help make the development plan even more valuable by tailoring the output further to the user by capturing not only skills but performance gaps as well. 

Hello,While sharing my screen on Zoom, the camera, chat, and similar Zoom tools appear as dark, watermark-like overlays on my screen. This obscures important parts of the screen and interferes with the presentation. I have checked all settings, but I couldn't find a way to remove this dark, semi-transparent overlay. Could you please help me with this issue?Thank you.

Woke this moring to big Zoom problems. Zoom Workplace app refuses to open in any way. I've tried restarting my computer multiple times but no luck. I tried reinstalling the app, but it refuses to do that too. I can't open any of my meetings at all, and when I try to redownload the app it says "the application I'm trying to install is not approved by Microsoft".  All this is just totally unacceptable, there is zero reason for any of this. Everything else on my computer is working perfectly fine, except Zoom. This is costing me money!

Hi,I blocked and then deleted my friend's contact a bit ago, and no method of trying to add her back works. Is there any way to fix this or is there someone I could contact to do so?

Hello community,I have Cisco devices in a Microsoft Teams environment, and these devices are running in Microsoft Teams Room mode.  I want these devices to be able to join Zoom meetings using Microsoft's direct guest join feature.  What firewall ports do I need to open to make this happens?

The Zoom block 170.114.0.0/16 has recently been blacklisted and is getting blocked by client firewalls that use dynamic malicious lists. I checked this on Spamhaus and it shows up on their PBL as well. Has this not been reported yet?

EL 28 de diciembre del 2021 pagué el plan Pro de 149.00$ y no puedo actualizar. He seguido los pasos recomendados en cuanto a la administración de usuarios y la edición de plan sin tener éxito alguno. Exijo que mi plan sea actualizado a la brevedad.

我的zoom账号已经升级为zoom pro专业版本了，发起会议后，中国大陆的用户仍然无法直接通过会议号和会议密码进入会议，报错代码为13215。现在又说是因为没有开通中国数据中心，只有商业版和企业版才有开通中国数据中心，但是商业版又需要10个用户以上起购，非常不好用。

I can't allocate co-hosts.  There are a number of articles on here with how to enable co-host but I think the system has changed since they were written and I can't find it - I've done random searching but can't see it - could anyone help?

A person calling himself "James Smith" and pretending to represent "Ritual.com"  preys on job seekers, trying to get them to add "ritual-at-job4u.com" to their Zoom contacts to facilitate an online hiring process. (That e-mail address uses a domain name that is registered but parked (not in use). Ritual, apparently, is a real company that sells vitamins online—and I suspect they don't know about this scam. "James Smith" contacted my son—a video editor—about producing content for Ritual. He's had this happen before. At some point the fake HR manager says he needs to send money—for equipment or something, and says he will be reimbursed.  I believe the last time this happened, the scammers also used Zoom as part of the scheme. So... beware!

I'm trying to embed the form to register for a webinar on my website. I added the form using an i frame, and it is functional, but after you enter your information, check the capcha, and press submit, you get an error message reading, "us06web.zoom.us refused to connect." And you get a large gray screen with a broken image icon. Zoom is capturing registrations, but I don't want users to think they encountered an error when they try to register, obviously. Can you tell what I'm doing wrong here? Thank you!