Audio Issues during meeting | Community
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Newcomer
April 24, 2025
Solved

Audio Issues during meeting

  • April 24, 2025
  • 2 replies
  • 2 views

Hello,

 

I'm running into an audio issue during group meetings.

If the host is playing music or sounding a gong I cannot hear it, but speech I can hear just fine.

 

Does anyone have any ideas how to fix this issue?

 

Thanks,

Chris

Best answer by Ohkawa

@Chris241 

This may be because the host has enabled noise cancellation.
By default, noise cancellation is enabled so that participants cannot hear any sound other than human voices.

It is good if the host changes the audio profile appropriately.

         ↓

 

2 replies

Ohkawa
Community Champion | Customer
OhkawaAnswer
Community Champion | Customer
April 29, 2025

@Chris241 

This may be because the host has enabled noise cancellation.
By default, noise cancellation is enabled so that participants cannot hear any sound other than human voices.

It is good if the host changes the audio profile appropriately.

         ↓

 

MGSR
Community Manager
Community Manager
July 23, 2025

Hi @Chris241!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!