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I've been using Skype phone service for 10 years and need a cost comparable replacement because of high medical expenses. I bought a metered phone from Zoom 9 days ago on July 11th. I used a credit card and a sales representative. He gave me a numbered procedure to set up my phone and took off from our chat before walking me through the process. The procedure he gave me doesn't work and never shows me "click on setup" or "Start setup" I've been waiting forever and ever for answers. I need to do this on chat. I get emails that they will be contacting me "soon" and soon never arrives.

This is more of a suggestion for the development team with an issue regarding the search bar functionality, specifically tested under the Common Areas navigation page.  Currently, it appears that the search bar only returns results where the queried term appears at the beginning of a string. For example, if I search for the term “page,” to pull up extension that are named "page", the system will only return devices with names that start with page. It will not return results such as “Warehouse Page,” even though the word “page” is clearly present within the name. This behavior significantly limits the usefulness of the search function, especially for organizations like ours with naming conventions that may include keywords in the middle or end of names. Suggestion:The development team needs to fix the code to return results that contain the search term, not just those that start with it). Wou

Hello,I am looking for a way to view an agents individual calls network stability during a call. Is there a way to view this without having the quality management package?

Hello everyone.When scheduling a meeting, the only country available for dial in (audio) have changed a few weeks ago to Germany. I live in Paris (France). And when I open Account Management then Account Settings. /  Audio Conferencing tab. i only see GermanyHow to add countries in my list ?ThanksVincent

Hi there, If I have a 'Zoom Clips Plus' plan and I find the 'Zoom Workplace Pro' plan necessary, can I just upgrade from the former to the workplace pro plan? How much will it cost? Can I only pay for the difference between the two plans?

Is there a way to store a Zoom recording on a flash drive? I have such limited storage on my crappy laptop. Everything I see says that I should be able to choose a storage place in settings, but I don't see that option when I go to storage. I also can't use the Cloud because my admin has it blocked.

I'm presently redesigning/redeploying our firm's video conferencing solution, changing from GoToMeeting to Zoom. In our current conference rooms we use GoToMeeting Rooms with Poly Studio X50 equipment (Poly Bar X50 and TC8 tablet)We run the HDMI and USB connections from the conference room table across HDBaseT Cat6 Ethernet TX/RX devices (Atlona for instance) to enable a laptop to either use the conference room screen for simple mirroring during non-video conferencing sessions or to do 3rd-party video conference joining when an outside party hosts via another video conferencing solution (Webex, Teams, Google Chat, Zoom, etc...) by putting the GoToMeeting Room control in BYOD mode. With the GoToMeeting Rooms, the BYOD mode shares the Poly Studio X50 bar for Mic/Camera/Speaker features AND screen mirroring just fine.In our 2nd office conference room (built out with the Poly Studio X72 bar and TC10 tablet), where I'm deploying our replacement Zoom Room

Good morning everyone. is it possible to see a report that says everybody who joined a meeting and the hour they did?

Hello, I’m working on a new zoom app that requires the closed beta feature “3rd party recording token”. Could someone be able to reach out to assist with enabling this?

All,  Hoping someone can direct me.  I need reporting from Jan - May of 2024.  I have Jan to 1st week of Feb.  This is for a court filing.  Is it possible to request this data, even if I have to pay for them to pull it on the account?  Also wondering if it is possible to show Host IP address?  Anyone know? If so, can someone direct me to the individual/group/support team where I can place the request.  Surely Zoom must have a customer service team that handles escalations like this.  Any direction that is useful is most appreciated! Thanks all and have a wonderful day! CR

Hi, My subscribtion renews on 27th July..I can still hold a meeting 6pm that day?

I need to make a zoom recording of myself speaking with a white background.  The support chatbot seems to think that I can go to the "none" option, and set the background as white. But when I set the virtual background to "none," I just see the room I am in.   Nothing like a option for white or any other color shows up on my desktop app.   Thanks for  any help you can give!   BLShep  

Hiwe have migrated to Zoom Phone and I´m happy how everything has working so far.We have only one mayor problem...During non business hours we can not call each other, we all receive the voicemail driectly.. I have added business hours for our main number (autoreceptionist) as well as for all users. All users have their normal phone number and also an extended number. I was thinking tha the extended numbers are only for internal calls and will be not affected from the closing or business hours.Can someone let me know how the best practive looks like? Thanks 

I am struggling to find a tech set-up with which I am comfortable. In case it matters, my virtual training is being hosted on my client's Zoom account.I need to be able to see the Zoom workplace screen with and without Powerpoint slides, in addition to Google sheets which has my speaker notes. At present, the Zoom screen takes up 75% of my screen, with Google sheets taking up 25% at the bottom. I would like the ratio to be 50/50 (or so) so  I can preview my notes ahead of time by seeing more lines in my Google sheet.Here is what my screen looks like now: https://app.screencast.com/RcKyPyNAR2C6xI would have uploaded the screenshot, but I don't see that option.I have dragged the bottom edge of the Zoom screen up as much as I can. This is on my own Zoom account, not my client's Zoom account. (I'm not sure if that matters or not.)Is there anything I c

This is an old issue that has now cropped back up again. I work remotely and my network has both IPv4 and IPv6 set up and is working.I have my network settings on my PC to prefer IPv4 over IPv6 (so when I ping google.com it will respond with the IPv4 address instead of the IPv6 that Windows 11 tries to do) This was enough for it to accept my address in the past and I would no longer get the alert, but recently after an update several weeks/couple of months ago it has now reared its ugly head again and Zoom cannot confirm my Emergency address and the alert will not clear.If I disable IPv6 the issue goes away. It looks like Zoom is not defaulting to IPv4 for location awareness and IPv6 is being used instead.Will there be ANY fix for this in the future, as its kind of infuriating and disabling IPv6 should NOT be the solution.Thanks Shad 

Hello, previously our site was able to use the answer call button on our Jabra headsets to answer contact center calls while we were away from our desk; this feature seemed to have stopped working in the last couple months. over the last few days I have been unable to get any of the keyboard shortcuts related to phone calls to work on several different computers. Has there been any changes in these features? These would greatly improve the functionality of zoom contact center for our staff  specifically the answer phone call function is the most important for our uses. 

My client needs to purchase a Zoom plan. The Pro plan's features are sufficient for him, but he needs one feature. He wants to hide a specific meeting participant or several from others. This way, they can participate in the meeting without being seen. Is this possible? I would appreciate your help.

  ミーティング前: スケジュール、計画、準備 1. ミーティングをスケジュールする ミーティングを主催する最初のステップは、出席者のカレンダーに予定を入れることです。その点、Zoom Workplaceなら働き方に合わせて、さまざまな方法でミーティングをスケジュールできます。  たとえば、部門横断グループで、

Can we restrict queue call back so that only specific agents can receive those calls?  If so, how?And can we set the outbound caller ID when the system initiates the call back? In my use case, customer would like it based on inbound DNIS for the queue. 

11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz (2.80 GHz)intel(R) Iris(R) Xe Graphics It looks like my computer can handle the avatar and it actually worked for a while.  Then my computer updated and now I can't find where to even get the avatar back.  When I search it the responses say to toggle on avatars under advanced meeting, but that option isn't available.   I am the owner of the account - basic workplace. Thank you.

For some reason, my Zoom keeps showing a blue virtual background, even though all camera effects are turned off. Has anyone experienced this or knows how to fix it? Here’s what I’ve already tried: - Disabled the virtual background in Zoom- Cleared Zoom’s cache- Reinstalled the Zoom app Interestingly, my camera shows up as "FaceTime HD Camera," and when I use Zoom through a browser or WhatsApp, everything looks normal, no virtual background at all. So this seems to only happen in the Zoom desktop app.Any advice or suggestions would be greatly appreciated. Thanks in advance!

Hey, I recorded a webinar today to my computer, like I always do. However, Zoom did not generate all the video files it usually does. It only exported one video file with the audio and just the slides. Unfortunately, the speaker window didn't appear on the recording even though they did on the actual live webinar. Does anyone have any idea why? Again, this is a computer recording and our last webinar last month worked perfectly. The only thing I can think that I did differently was that I had 2 screens this time around. Do you think that interfered?  In any case, does anyone know if it's possible to recover any files that maybe have the speaker box in the image as well?  Thank you.

Please i'm having issue with co-host, there is no co-host icon. please what do I do

I want to enable Team Chat for a single group, leaving it disabled for the rest of the tenant.I have Team Chat disabled in Account Settings, but not enforced.In the Group's settings, I enabled Team Chat and configured security settings as desired.Members of this group do not have the Chat icon available in the desktop or web app, even 30 minutes laterI found this thread with a kooky workaround, that seems to be the actual (only?) approved solution: https://community.zoom.com/t5/Customer-Success-Forum/Team-Chat-Question/m-p/135217/thread-id/1445 2 years later, is this still the only way to enable Team Chat for a small group of users?It seems silly to have to enable this feature for all users and then disable it for the 98% not involved in this project. It also m

When sharing screen with another user, and remote control has already been accepted and approved, subsequent crash and automatic restart of the Zoom application restores screen sharing. However, upon crash and automatic restart the previously approved remote control state is not restored. This is a major issue and even a bug, especially critical when working with or assisting remote users who lack vision or dexterity and no one is around to help them re-approve subsequent Remote Control request. DEMAND: Whenever application crashes or abruptly stops, not only screen share must be restored but also remote control state if it had been previously approved. In other technical words, remote control state must also be captured and stored in history log along with screen sharing state. This occurs both on latest updated Windows as well as Mac OS systems.