Metered Phone

Hi Dentt;
I assume you're the administrator or owner of the account—is that correct?

If yes, we need to make sure that you have the appropriate licenses on the account.

You should go to the follow menu:
zoom.us/account/setting

Check, on the right side, that some Zoom Phone licenses are activated, example:

Zoom Phone metered
Zoom Phone US & Canada Calling
Zoom Phone additional DID
Zoom Phone Pay as your Go Plan
etc.

If you have one of those licenses, the Phone System Management section should appear under the Admin menu. There, you should see the option to activate telephony, which will make the configuration menus available.

hi @Dentt 

this youtube video may help you.

(3) Initial Zoom Phone Setup - YouTube

please list the numbered steps you were provided.

which steps have you completed in the numbered procedure provided to you?

thanks,  eliot

hi @Dentt 

thanks for letting us know issue has been resolved.

eliot

I can make a call, but a call came at about 10PM this evening and I was on the computer and could have answered it immediately, but I didn't get a ring or an alert a call to me was happening, like I always did with Skype. I got a voice mail transcript on an email, which is nice. But If I didn't check my email I wouldn't have known I'd gotten a call.  So that needs to be resolved among other things.