Not able to make internal calls during non business hours

Forum|Forum|2 years ago
November 6, 2023
4 replies
0 views

Hi

we have migrated to Zoom Phone and I´m happy how everything has working so far.

We have only one mayor problem...

During non business hours we can not call each other, we all receive the voicemail driectly..

I have added business hours for our main number (autoreceptionist) as well as for all users. All users have their normal phone number and also an extended number. I was thinking tha the extended numbers are only for internal calls and will be not affected from the closing or business hours.
Can someone let me know how the best practive looks like?

Thanks

Call handling and routing

C

CalvoAuthor

Community Champion | Partner

no one an idea? support is also not answering since one week...

W

WattsOn

Newcomer

I would also love a reply to this question, obviously some employees are working outside of business hours and it doesn't make sense to stop them calling internally. Did you manage to figure out this issue?

E

Eliot

Community Super Champion | Partner

hi @Calvo

I suggest considering changing users to 24 business hours.

If the users see an external call and do not want to answer the call, they can let it go to voice mail. There may be cases where the users are working with both internal and external parties outside of business hours and will want to answer their calls to DID numbers or extension numbers.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

E

Eliot

Community Super Champion | Partner

hi @Calvo

there is another option. you can set users to 24 business hours but use the account management-account settings-zoom phone- block external calls.