Contact Center agent call stability

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Hello,

I am looking for a way to view an agents individual calls network stability during a call. Is there a way to view this without having the quality management package?

Analytics and Reports

H

HollyRameyAnswer

Explorer

yes but right now i don't think that is in our package but thank for showing me.

ArvinG

Employee

Hi @HollyRamey – Have you checked the Zoom Dashboard? There's a ZCC section there that should have this. Here's where you find it in the Zoom Portal:

and here's what that view looks like when you do your drill down:

Would this be what you're looking for?

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H

HollyRameyAuthorAnswer

Explorer

yes but right now i don't think that is in our package but thank for showing me.

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