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Newcomer
HollyRamey
Newcomer
May 21, 2025
Solved

Contact Center agent call stability

  • May 21, 2025
  • 2 replies
  • 1 view

Hello,

I am looking for a way to view an agents individual calls network stability during a call. Is there a way to view this without having the quality management package?

Best answer by HollyRamey

yes but right now i don't think that is in our package but thank for showing me.

2 replies

ArvinG
Employee
ArvinG
Employee
July 25, 2025

Hi @HollyRamey – Have you checked the Zoom Dashboard? There's a ZCC section there that should have this. Here's where you find it in the Zoom Portal:

 

and here's what that view looks like when you do your drill down:


Would this be what you're looking for?

H
Newcomer
HollyRameyAuthorAnswer
Newcomer
July 25, 2025

yes but right now i don't think that is in our package but thank for showing me.

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