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Hello,I have been using zoom for 5 years, have done many recordings. But a recording that I did today that was on the cloud is not in my Recordings tab. Is there a way how can I find it?

Hi,  I am currently doing presentations to some fellow learners through zoom. The first we I did a recording and it went great. The recording recorded the presentation, the learners & I in gallery view. This is what I wanted. Unfortunately the next presentation session, when my recording finished the recording was only of the presentation and nothing else. I have another presentation coming up and I want to get this fixed. YouTube and other guides have not been helpful. How do I get my recording to record in gallery view and not my presentation. Again, when I go on to zoom recording settings no cloud settings come up and thats what all the videos have been telling me to do. Please help 

I know there are a lot of questions about chat history, so apologies for adding yet another! However, I haven't found a scenario equivalent to mine, so I'm hoping someone can help. Around an hour ago I ended a meeting but then realised I'd forgotten to manually save the meeting chat. Not to worry, I thought, I've set the chat to save automatically: "Viewers can see the chat" was switched on in Account Settings. However, when I try to access the chat history (Account Management > Reports > User activity reports), I find no chat history. What am I missing? 1. Can I retrieve the chat from this morning's meeting?2. If not, what else needs to be set for chats to save automatically? My Zoom app was on v6.4.12 during the meeting, although it's just flagged it wants to update to v 6.5.9. Many thanks 

I can't seem to get the timestamps removed from my recordings, even though I have it unchecked in my settings. Any ideas how to fix this?

I don't see my Zoom meeting today in the Recordings and Transcript section in Zoom. I usually see it after a couple of minutes, but it's been past an hour and still no recording. It's a very important meeting. I checked the Zoom local folder; there's nothing there. Please help! 

One of my clients is having a problem connecting his Zoom account to Eventbrite.We keep getting an error message saying "We are having trouble connecting, please try again".Anyone else come across this issue? Maybe this is a tech glitch with Eventbrite or Zoom but it's been going on since yesterday, so not sure what's going on.

Hello,If I open Zoom, and join a meeting the preview windows will open with the correct title(meeting 1). If I then exit the preview and join meeting 2 the preview windows will show the wrong meeting title(meeting 1) It will usually show the last joined meeting title instead of the one I just joined. Pressing join will show the incorrect meeting in meeting info, as well as the incorrect meeting link.After I leave the meeting the next preview will be correct. closing it, then opening a different one will be incorrect again, with the incorrect meeting preview title, meeting info, and meeting link. This occurs for meetings scheduled by someone else on your behalf on both Windows and Mac or meetings created by you. This also happens for meetings scheduled via Outlook extension. I've tested this most extensively on Windows 11 24H2 with Zoom v6.4.12 64384. Clicking on the meeting link, which is different for both meetings, will result in the same behavior.  I use a static

We are a bilingual organization (French/English) based in Canada. When configuring voicemail greetings and auto-receptionist messages in Zoom Phone, we are currently required to create audio files manually because the text-to-speech (TTS) tool only allows us to choose one language/voice at a time.Our need: We would like an option to concatenate or alternate French and English within a single text-to-speech greeting, ideally with:The ability to select different voices or languages within the same audio message (e.g., first section in Canadian French, second section in Canadian English);An interface optimized for bilingual organizations, where we could easily create professional, seamless dual-language greetings;Compliance with accessibility and official language standards in Canada.Currently, combining both languages requires us to make external audio recordings, which is time-consuming and less flexible for updates.This improvement would greatly benefit all bilingual Canadian organizat

I am currently working on a Zoom webhook integration. While I am able to successfully receive webinar.started and webinar.ended events in my Ngrok setup, I am not receiving any real-time chat messages.I have configured the webhook to include the following events:webinar.chat.receivedmeeting.chat.receivedall_chat_messages (or related chat events)Despite this, messages sent in the webinar chat do not appear in Ngrok.I would like guidance on:Whether I am missing any specific event configuration to capture real-time webinar chat messages.If there is an alternative method to receive real-time chat data for webinars.Any common pitfalls that might prevent chat events from being delivered to my webhook endpoint.This is critical for my application as I need to process chat messages in real time during the webinar.

The Block Contact option seems highly inappropriate in a corporate environment.  I would like to disable it across the entire account. Senior Executives have requested a report of how many (& who) have used the Block Contact option, is there a way to generate this type of report?

We have a 7-member board that physically meets in a room with 20-30 seated guests. We want to Zoom the meeting so that off-site individuals can listen in. The problem is that off-site individuals cannt clearly hear the audio from audience individuals who may be speaking in the onsite location. What kind of audio equipment is needed, and how does it interface with the Zoom program? We currently have one individual in the onsite location with a laptop running the Zoom application.

Hello, We are looking to setup an escalations support line for our customers. Is it possible to give out a phone number that would be a conference call where multiple support agents could then answer and join in?  Thanks!

From an Zoom invite link, I click on the prompt 'Use microphone and camera' button to turn on my mic and camera. Button not work at all, so I click on 'continue without mic and camera' to join the meeting. I click on the mic and camera icons there to turn them there. That does not work either. Mic and camera do not activate with either method on my chromebook I next tested on hosting a Zoom meeting. I could not activate the mic and camera this way too. I then tested on Google Meet to see if my chromebook's mic and camera were the issue.  The mic and camera activated in Google Meet, no problem. Anyone know how to fix this so it works on Zoom too?  Thanks.

Hello, I need help deleting a product from the shopping cart. I cannot find a delete button! Thank you so much!

Hello! I just bought Large Meeting 500 participants. I had scheduled a meeting before buying Large Meeting. The meeting is tomorrow. Will the meeting host 500 participants?

I added the Zoom doc tab to one of my customer's chats.However, after deleting the Zoom doc, I can’t remove the tab or make any changes to it.I’d like to delete the tab from the chat. Is there any solution?

Hello, everyone.Yesterday, on July 29th, 2025, I made a cloud recording.I didn't initially enter the online meeting. I was turned to a "Host". Since I was panicked about full storage, I used a Cloud Recording. Everyone noticed that the recording was in progress. Later, as I checked my recording history, cloud recording, I couldn't find that.As I contacted the customer service, I was told that it usually take 24 hours to process via Cloud Computing. It's been over 24 hours since the meeting ended. There's also not a single email about the cloud recording.Additionally, my account is Basic account, so I won't get help from anywhere. Does anyone here have solution?

About a week ago, I noticed that my Zoom meetings were no longer being stored in the Zoom app itself even though I had exported the information successfully to my iCal. I then noticed the Zoom app was saying that I had not connected a calendar. As I see on other parts of this forum, there does not seem to be support for iCal. What is worse, is that, having unsuccessfully tried to connect a calendar, I now do not seem to be able to schedule a meeting at all. Can someone in Zoom Technical please contact me urgently to talk me through what needs doing? I am writing from the UK / GMT. I also do not want to start doing a calendar in Office 365 or Google.

I bought a new laptop basically for conducting Zoom job interviews, but audio will not work in Zoom desktop despite spending hours messing with drivers, settings etc. !!   This is extremely frustrating.   I have a Swift GO 14 lap top (SFG14-71T).Windows 11 Home came pre-installed on laptopRealtek driver 6.0.9514.1Zoom version must be latest as I just installed it 2 days ago Speaker does not work in Zoom regardless of whether I select "Allow hardware acceleration of audio..." and "Enable audio enhancements". Troubleshooters do not fix anything for me. Speaker works fine in youtube etc. and all other windows applications Why does your sound not work Zoom??     

Hello, We have about 7 team members who work in different offices in the building and offsite. We would like to bring them together so we can collaborate during the day. I know we can use Zoom for meetings but the problem is these team members already use Zoom heavily for company meetings with customers.  I am looking to have a secondary system put in place so we can have all of our staff in a conference throughout the day so we can collaborate and talk with one another while they are working their primary calls.  Anyone have any ideas how I can accomplish this? 

Hello, We have a somewhat unique ZCX customer use case.  During normal business hours a restaurant chain might call this customer and request some new food orders (bulk food supplies).  However, some businesses are focused on late-night or after-hours such as bars or or other food and entertainment venues and need to perform fast paced tasks with this vendor out of band.  One of these customers might call into the Zoom contact center and place an entire bulk order over voicemail, sometimes dozens of items or part numbers etc. These voicemails, while probably 2% of cases, exceed the 5 minute limit imposed by Zoom contact center for inboxes. Can we get this limit bumped up to 10 minutes for individual voicemails?

I would like to request the inclusion of a specific "Work Started" filter option in the agent history report in the contact center

Waiting room is enabled under my Zoom settings, but yet everyone that joins my meetings are not placed in a waiting room. I have verified these are not co-hosts. This randomly started happening and it seems the setting is not taking. I have disabled and saved and re-enabled a few times. Still no luck.  

This is such a simple problem, I can barely believe I need to ask.  My ZOOM software was many months old, so I installed the latest just now and rebooted my Windows 10 PC.  I started ZOOM as usual, but I only get 1 window, the one with the controls along the bottom.  I have always had a second window, which I use for the speaker, and use the first window for the gallery.  I can't find a way to open that second window.  In addition, ZOOM is not showing the feed from my camera.  In video settings it identified the correct camera, but it is only showing my background;  no video at all.  Help!

Добрый день! К сожалению, с сегодняшнего дня почемуто начали блокировать ZOOM в городе Херсоне, видимо стали считать его окупированной територией. Ошибка при авторизации 100000403. В городе находяться сотни преподавателей, учеников, учителей, студентов которые очень зависят от Zoom. Прошу пересмотреть политику блокировки в даном регионе так как многие не смогут посещать онлайн занятия.