Request to lengthen maximum voicemail duration | Community
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Anonymous
May 7, 2025
Question

Request to lengthen maximum voicemail duration

  • May 7, 2025
  • 4 replies
  • 115 views

Hello, We have a somewhat unique ZCX customer use case.  During normal business hours a restaurant chain might call this customer and request some new food orders (bulk food supplies).  However, some businesses are focused on late-night or after-hours such as bars or or other food and entertainment venues and need to perform fast paced tasks with this vendor out of band.  One of these customers might call into the Zoom contact center and place an entire bulk order over voicemail, sometimes dozens of items or part numbers etc. These voicemails, while probably 2% of cases, exceed the 5 minute limit imposed by Zoom contact center for inboxes. Can we get this limit bumped up to 10 minutes for individual voicemails?

    4 replies

    ArvinG
    Employee
    ArvinG
    Employee
    August 20, 2025

    Hello @984160 – This definitely has a good use case for increasing the VM cap. I would suggest reaching out to your Zoom AE or CSM for a feature request as there isn’t a tenant-side setting to bump an individual inbox to 10 minutes today. In the mean time, have you thought of perhaps weaving in an SMS flow in your current after-hours set up? I.e. Press 1 to leave VM, Press 2 for large orders to get a text link to place an order - if they press 2 they get an SMS that has a webform link (Zoom Surveys, Google forms, ServiceNow, etc).

      New Member
      James Toban
      New Member
      August 26, 2026

      I can see why the 5-minute limit would be a problem in this kind of setup. For restaurants and other food businesses, especially when placing larger or more detailed orders after hours, a few extra minutes can make a big difference.

      A restaurant like MEZ could easily have situations where an after-hours order includes multiple dishes, quantities, or special requirements. Having a longer voicemail limit, or another way to submit detailed orders, would make the process much more practical for both the restaurant and the supplier.

        Chris Holt
        Community Champion | Customer
        Chris Holt
        Community Champion | Customer
        September 1, 2026

        A better approach to this would be to use Zoom Virtual Agent after hours to accurately capture all order information & then send it onto the the team.

        New Member
        James Toban
        New Member
        August 26, 2026

        Wow Thats great

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