Products

I am having issue with receiving OTP SMS. I have the call plan and phone plan, but I don’t have the 10DLC campaign. Do I need the campaign for receiving OTP SMS only? Else, what could be the issue preventing me from receiving SMS? 

I am the owner of my account (paid subscription) I need to be able access Admin and it won't let me 

Summary After upgrading from Webinars to Webinar Plus (Zoom Events), we lost critical API functionality for tracking which registration source each registrant came from. The Webinars API exposes tracking sources via a public endpoint, but the Zoom Events API has no equivalent endpoint, it does have tracking source but no way to retrieve these via API Background & Use Case We manage webinars/events for multiple employer groups. Each group has a dedicated landing page on our platform that displays upcoming events with a registration link specific to that group. Our backend dynamically pulls upcoming events and resolves the correct registration link per group so we can:Display the right link on each group’s page Track which group a registrant came from Report registration analytics per groupOur registrant base includes employees, spouses, dependents, and referred clients — they do not a

I have a user who created a recurring meeting on 7/1/2022 under her maiden name, she has since changed her last name and wants to delete this recurring meeting but cannot. We logged into the portal and she cannot find the meeting because of her new last name. Our Admin has access to her portal w/ maiden name but it only goes as far back as January of this year, how can we get rid of that meeting?

How long is a meeting kept once it is deleted.

Although I had set chat to autosave on local host computer, it did not. What can I do? 

I want to create a shared folder and give users access to it by user group, with permissions based on that user group for example:User Group A - Co-Owner User Group B - Collaborator User Group C - View OnlyThe shared folder should then appear for all users in the respective groups, with their access determined by the permissions assigned to the user group. Is this possible? If not, I’ve been mis-sold. 

We are trialing multiple HIPAA compliant AI note taking apps (We are a med practice). We can't use Zoom AI because we are looking for something more clinically robust with custom templates, treatment planning and other medical related features. So far we found Twofold Health to be best. Is anyone else using Twofold or other app with Zoom for telehealht?

Hello,I was trying to locate settings for Video Rendering Method option.All post are referencing  Advanced Video Settings. I can't locate it under video& effect setting or elsewhere in settings for zoom workplace.Please advice.

I need the other person to be able to see me while I share my screen. I'm in an Android phone. Is there any way I can do this? 

Hi, I use a new macbookpro with M3 Pro apple chip.Zoom Version: 5.15.7 (21404)When I try to install the Zoom update, above error code stops the installation.Anyone any idea?Thanks

Zoom always resets my microphone input volume to about 1/4 of the maximum volume when I launch it. This means people in meetings can't hear me properly until I remember this silliness has happened and go to settings to increase my microphone input volume. I'm getting tired of this behaviour. Is there a way to make Zoom remember the last input volume (or a preselected input volume)? Thanks in advance for any help.

Since updating to Mac OS 26.3.1, the chat, video, and participant windows are no longer in the foreground during Keynote presentations. This affects my Mac with M1 and M4 processors. Until a week ago, before the update, everything worked perfectly, just like it had for years. I always present in full screen with two monitors. Any idea to fix this?

Hello everybody! Need some help with my Zoom video converting. Today I recorded a meeting on my computer (locally), 2 files with the extension *.zoom were formed. One takes up 1.2 GB, the second - 8 MB. Usually I double-click on one of these files and everything is converted to mp4. But in this case, nothing happens. I tried to transfer everything to another computer and try to convert the video there - no changes. What should I do? Thanks for support.

During meetings, I regularly get two pop-ups and I see no way to get it to stop. I am on a Mac running the latest OS and client updates.The first pop-up happens periodically throughout meetings, even appearing on shared screens.”Turn On Reactions: Zoom.us has turned off Reaction effects….”Yet, o have reactions enabled, including gestures. All I can do is close the pop-up…which reappears shortly thereafter.The second one nags me whenever I am sharing my screen. It also pops up on the share sometimes, other times on my non-shared screen.”’zoom.us’ is Accessing your screen”When I tap that one, it opens a Mac OS system settings screen where Zoom is already selected as being allowed. Again…can’t get rid of it more than a coupla minutes and everything appears to be enabled.Any ideas how to get these to stop?!

I need to remove the 6.6.10 (6.6.19785) 64bit version of zoom and it is prompting for the installer in order to upgrade to the latest version.Can someone provide a download link to this version please and thanks.

Hello,I would like to report a regression introduced in Zoom Workplace 7.0.0 (build 77593) on macOS Tahoe 26.3.1, Apple Silicon.Behavior observedWhen clicking the "Claim Host" button (bottom right of the Participants panel), the button flashes briefly but the password entry dialog never appears. It is impossible to claim the host role from the desktop client.Steps to reproduceJoin a meeting as a participant (not the original host) Open the Participants panel Click "Claim Host" (bottom right) Expected: a dialog prompts for the 6-digit host key Actual: the button flashes, no dialog appearsEnvironmentZoom Workplace: 7.0.0 (build 77593) macOS: Tahoe 26.3.1 (build 25D771280a) Hardware: Apple Silicon MacConfirmed workaroundDowngrading to Zoom Workplace 6.7.7 (build 76486) resolves the is

How can I view a chat in a zoom recording 

I just bought a new Samsung phone. I cannot connect to my car's Bluetooth audio through the Zoom app at all. It is very frustrating. I cannot find an audio setting in either the app or website that helps. My Bluetooth audio is working perfectly for evey other app.

Everytime our team uses Zoom whiteboard the post its disappear when you hit the space bar, back space or shift. It happens to users as well as the creators. People with Zoom accounts and without. Everyone. It’s happened now in 3 different classes, rendering the white board useless. We can’t write text or post its they all disappear when creating any space between words on the post its. I’m using the most recent update of Zoom. Others are probably various but it was happening to everyone. Please help,

I am subscribed to Zoom and have the package allowing me to use up to 3 whiteboards. This has been working really well ever since I started using it, over a year ago, including pasting images (using Ctrl + V) and inserting images and documents of multiple pages. Today I allowed the Zoom update, and I can no longer paste or upload anything. I get a note saying "Exceeded capacity" and the image disappears/does not remain when I next open the whiteboard, nor can members on my call see the images. What has happened? Obviously, I deleted lots from my whiteboards to hopefully allow for more space, but alas, it continues to tell me that I have "Exceeded capacity". Help. 

Hi everyone, I'm hoping someone can help or provide guidance.I ran a webinar training session with 'Local Recording' and on playback, the session during the morning was fine, but I paused the recording at lunchtime and continued recording after lunch. What the recording shows is that after resuming recording, my video (me) was frozen and there was no screen share recorded for the whole afternoon session. What was recorded was the audience video placeholders and nothing else! Clearly, I was screen sharing and I wasn't frozen during the live session. Audio was fine throughout the entire recording. Help!

Hi,I want to know if we have a voice to voice live AI translation capability available in zoom or is it in the roadmap to be launched soon? if yes what is the ETAThis is one feature which will be very helpful in navigating a meeting in a multilingual environment.Best regards,Enamul  

Last week we started noticing complaints from our staff that they were not hearing anything one some phone calls. If a person outside the company called a staff, the staff would pick up the call but not hear anything. There’d be dead silence. Staff would hang up and call back. Then, both parties could hear each other. We have noticed that the issue has become pronounced. We have heard a lot more complaints. Regardless whether it’s an outbound call or inbound call or inter-company call, the dead silence issue appears every now and then for many staff members. The ones who make/receive a bunch of calls throughout the day are hurting the most.Zoom meetings also take over 30 seconds before they connect. We have noticed the dead silence issue from laptops, phone apps, over wired network, wireless network, and in different geographies. Has anyone else noticed this behavior lately? If so, how did you resolve it?We have a support ticket open. I thought I’d ask if others had in

Hi everyone, I’ve been using Zoom regularly for meetings and online classes, and recently I’ve noticed that screen sharing has become really laggy on my Windows 11 laptop (Core i5 11th gen, 8GB RAM). The video freezes for others while my audio is still fine, especially when I’m sharing a browser or PowerPoint. My internet connection seems stable, so I’m not sure what’s causing it.I also noticed something interesting — when I’m doing lighter tasks or even playing mobile games like Stick War: Legacy (a real-time strategy game where you control units, manage resources, and build armies), my system performs smoothly. I’ve even tried some custom versions and resources from stickwarmods, and the gameplay still runs without any lag. But as soon as I start screen sharing heavier apps like Chrome with multiple tabs or presentations, performance drops signif