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Why does the sound quality of other apps get impacted when participating in a Zoom meeting (even when muted)?  Is there a way to fix this or work around it? BackgroundI regularly host drop-in Zoom meetings (e.g., office hours for an instructor).  Often, the Zoom meeting will be empty unless someone drops in to get help.  While waiting for someone to join, I am often doing other things including listening to music, watching a video, or similar (which I pause/stop when someone joins).  I am always muted when doing this. The audio is great when Zoom is not in a meeting.  However, as soon as I join a Zoom meeting, the audio quality of the non-Zoom apps drop significantly.  As soon as I close the Zoom meeting, the audio quality returns to normal. I have tried changing audio settings in various ways (including selecting all of the various options in the "Audio Profile" section of the Audion settings) and have not seen any specific improvements.&nb

I bought a new computer and updated it to Windows 11. It works fine for listening to music and making calls online. However, with Zoom, I can hear the other person's voice, but I can't hear what they're saying. I have the noise canceling turned down, and the speaker settings are not up to snuff. What should I do? I can hear with Bluetooth earphones, but wired earphones and the built-in speaker make for a perfect meeting experience.

An error shows on the top of the page, and we also failing to create a meeting as of this writingexecute SQL error, method: PRIMARY.MeetingOccurrenceInfoMapper.getItems, rawSQL: SELECT meeting_number, occurrence, account_id, meeting_id, create_time, modify_time FROM ZMWEB_MEETING_OCCURRENCE_INFO WHERE meeting_number = #{meetingNumber}we also get other errors"invalid meeting ID" when were trying to delete previous meetings"get trashcan list failed" when we are trying to look into recently deleted

Hi, when creating a new meeting, I'm not able to save it as I get an error "Execute SQL error, method PRIMARY MeetingOccuranceInfoMapper.getItems, rawSQL: SELECT meeting_number, occurance, account_id, meeting_id, create_time, modify_time FROM ZMWEB_MEETING_OCCURANCE_INFO WHERE meeting_number = # {meetingNumber}"  I'm filling all fields as usually, in the web browser. Can anyone help or advise? It's quite urgent. 

when I'm presenting my ppt on zoom, embedded videos on my ppt lags. both me and the attendees can see the lagging. sound does well but video is choppy on ppt. if I select video alone there is no problem. ıt flows. but video on ppt while on zoom lags. can you help me? 

We have a conference room set up with big screen, camera, and mic/speaker on the table. When someone wants to use this for a Zoom meeting, they connect the cables - but they also have to change Zoom's settings for camera, mic, and speaker. When they go back to their desk or on the road and want to use Zoom, they have to change Zoom's settings again. This is a) cumbersome, and b) hard for some of our technically-challenged users to cope with. Is there any way to switch between groups of settings? Spelunking through AppData, it appears that settings are buried in a number of database files. (I was hoping for an ini or json file)

After a terrible ordeal with porting my number, it is finally completed. But all calls go straight to voicemail. I cannot figure out from the chat or instructions how to receive calls. Ideally, I'd like all call to forward to my cell phone to answer it directly.  I set up 3rd party number (my cell) in several locations and the most recent I tried said it can't go to 3rd party numbers. It is just me. I have a Pro account.

Hi everyone,I’m using Zoom on a Mac and had previously uploaded a custom background image. I’ve deleted the image, tried resetting my settings, uninstalled Zoom (even using Terminal and deleting library files), and reinstalled everything fresh. But the background still appears in every meeting — even though it shows as “None.” It’s like the image is permanently stuck and now labeled as “None.” Has anyone experienced this? Any tips to fully wipe the background from my account or force Zoom to refresh the virtual backgrounds?Thanks in advance!Sandra B1. 

I am trying to set up a Zoom meeting on the App. Under zoom meeting invitation. From Email does not exist . It is not the same email I sign on Zoom .How do I change the “From email” permentlly?

I've just downloaded the zoom app on my smartphone which is running stock android 10, without personalization of the manufacturer. I joined 2 meetings and in both of them I encountered this issue. The audio output of the meeting is from the internal speaker (I mean the smaller speaker on top of the phone that is being used in calls with the phone at your ear). Also, when I turn on the volume while I am in a meeting on zoom, the phone automatically picks the "call" volume, not the "media" volume. It is impossible to use the app this way because even at the highest volume the sound is too low. I feel like the sound should output from the hands-free speaker (the main speaker on the bottom of the phone) which has a lot higher volume than the internal speaker, but I haven't found any setting in the app to change the audio output. How can I solve this issue?

Hello, I am looking for ways to better customize the email templates that are sent out via Zoom upon registration, reminder, and post webinar emails. Similar t what Webinar Jam does.   Is there a way to do this?

Hello,I am using Zoom on my Android phone (Samsung Galaxy S21 Ultra 5G).On sharing screen, I oppend in my Cellphone an App called Youcut.When I share the screen during a meeting using Share → Screen and enable Share device audio, the participants can see the App but cannot hear any sound.Here are the details:Android version:  Android 15Zoom app version: 6.65.34303I have already given microphone permissions and enabled Share sound.The media volume is turned up and no Bluetooth audio device is connected.The issue occurs whether I am connected via Wi-Fi or mobile data.Could you please advise if there is any known issue with device audio sharing on Android, or a specific setting required for Samsung Galaxy devices?Thank you,Boaz Oren

Hi, there!I would like to know if it is possible as a host to switch camera and audio to OFF for just a single or a few participants?

I would like to use an informational slide presentation before our program. I am not sure about about the equipment I might need.This is my agenda:In opening Zoom portal I plan to show information (Announcements) slides as guests enter. Do I begin share screen before or as I allow participants entrance?Following the opening slides, I begin my program with introducing speaker. Now I must prepare the presentation for viewing.  My question is how do I make the transition from opening slides to speaker presentation. Do I need two computers operating? I have the presentations on a usb. Thanks for your time. and expertise. 

Zoom doesn't want me to stay signed in. As soon as I sign in I get this message,Signed outYour session has ended and you need to sign in againOn multiple devices (iPad, Samsung phone, and windows laptop). I can't start a meeting or anything. I stay signed in for 5 seconds then get this message again!I have a Pro account.

After Recent Update My Zoom Application Fail to Connect on 5G Network, when I am opening my latest 6.6 version of zoom in my phone , my phone internet connection becomes unstable. This happening after the recent zoom application update. I am trying to convey this zoom support team but didn't find any support number or email id.

I had already registered with Zoom related to ISV partner solutions and till now I did not get any response. If i could get any assistance to proceed further it would be helpful for me

I can't enable Live Streaming in meetingI can't find livestreaming of meetings in Meeting (Advanced) to enable it

I have some clients that use zoom for their meetings.  Any time I click on a link to join one of their meetings, the zoom workplace also opens and I can't close it or else it will force me to leave the meeting.  How do I stop workplace from opening automatically?  I just want to click the link, join the meeting, and then leave.  I don't need or want anything else.  Thanks for any help.

Hello, can anybody help me with troubleshooting zoom?Meeting organisator has a list of emails, he does not send any invitations. Other people see the meeting in their accounts. I don't see the meetings. The problem is on my tablet and on one of my phones. I see the meetings and can participate on another phone. Yesterday I was able to see the meetings in zoom web interface on my tablet, I was able to start the meeting somehow. But now all the meetings disappeared. What should I do? 

In the webinar tab, created a webinar weeks ago as I have done many times. Just yesterday, I no longer could edit the webinar as when I went to save, received this message - "something went wrong. Please refresh and try again." Refreshing does not work. Today after the webinar got the attendee page but on step 3, it would not generate the report and again, I got the message -  "something went wrong. Please refresh and try again." Bot is of no assistance other than to clean my cookies off, which I have done. 

When the meeting starts, it is automatically recorded. When it's over, it will be confirmed that the cloud-recorded edition has been sent.However, I am not an advanced edition user, so I could not find the cloud-recorded edition.When I try to locate the record on my Mac, there is no such file.When I set up to record the meetings locally, that is, on my Mac under my account, it shows that it is already locally recorded. I am kinda in a bad loop here. Could someone help me with this? Or tell me a number that I could call to reach? I called the Hong Kong office, but it was AI.Thank you so much. 

I don't have time to search for needles in haystacks!  Just this morning I wanted to view my post from last night and nothing comes up that links to it.  This is not exactly a user friendly forum.

Trying to figure out why all of a sudden (last month or so), I'm getting tons of daily emails saying "jump on the zoom call you signed up for" when it's a fake company, with a bogus email trying to get me to buy or sign up for something through the zoom meeting app..and why isn't Zoom putting a stop to this?? For each one I have to go unsubscribe to some bogus/scam company i never signed up with b/c i can't report the email as spam because it's technically coming from Zoom!!!! A company I am paying to pimp out my email address? Sorry- this is an awful business practice and zero help or assistance for those of us that actually pay and support Zoom and have for years. Protect your loyal customers Zoom! Don't allow bad businesses to just start spamming your loyal paying customers! (And if one more person/automated AI tells me to go to some page and find some spam company and report every single one in some ridiculous, time-consuming process I will definitely have a cancelation forthcoming

The support article at: https://support.zoom.us/hc/en-us/articles/201362643-Sharing-computer-sound-during-screen-sharing tells how to share computer sound, but I need more than that.   I teach music theory/composition via Zoom, so I need screenshare PLUS microphone PLUS computer sound, simultaneously.   How can this be done?