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Newcomer
DancingFool
Newcomer
November 15, 2024
Solved

Is AI Companion HIPPA Compliant?

The subject is pretty self-explanatory. I'm a psychotherapist. I'm considering using AI Companion to summarize sessions for my notes. Do user sessions get used in training the AI?

 

Thanks!

Bri
BriAnswer
Community Manager
November 18, 2024

Hi @DancingFool 👋 I recommend reviewing this resource from our knowledge base. 

 

Also, Zoom does not use customer audio, video, chat, screen sharing, attachments, etc. to train the AI model. 

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7 replies

Bri
Community Manager
BriAnswer
Community Manager
November 18, 2024

Hi @DancingFool 👋 I recommend reviewing this resource from our knowledge base. 

 

Also, Zoom does not use customer audio, video, chat, screen sharing, attachments, etc. to train the AI model. 

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Newcomer
MylesC
Newcomer
February 12, 2025

Hello Bri,

Something I would like to confirm is where Zoom AI Companion processes the data. If I'm currently using a Zoom Healthcare account for Canada, does that mean the AI Companion is processing the data in Canada as well?

 

Thank you,

Myles

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StephenNewton
Community Champion | Employee
StephenNewton
Community Champion | Employee
February 14, 2025

Hello @MylesC for information about AI Companion and data processing, please see  the Zoom AI Companion Security and Privacy Whitepaper.

Hope that helps!

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StephenNewton
Community Champion | Employee
StephenNewton
Community Champion | Employee
February 14, 2025

Hi @DancingFool ,

You can check out this article about AI Companion as it relates to healthcare and education customers. Hope that helps.

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Newcomer
MylesC
Newcomer
February 21, 2025

Hi Stephen,

Thank you for your response. However, the article you shared does not directly address my question. I am specifically inquiring about where the data is processed to ensure compliance with HIPAA requirements.

Myles

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    Newcomer
    FSW1
    Newcomer
    November 5, 2025

    Please confirm and send information about it.  Thank you!

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    Newcomer
    FSW1
    Newcomer
    November 6, 2025

    I saw this on the web: "Zoom can be made HIPAA compliant for AI use by first signing a Business Associate Agreement (BAA) and configuring specific settings, which ensures data privacy and security."

     

    Does Zoom have a BAA?

     

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