Products

Yealink A10 set is not visible as ZDM (lack of full management capabilities) in addition, despite the update in Zoom visible with the old version.What to do to make it visible not as android with correct version and connected to ZDM? 

Dear Zoom Support Team,I am experiencing an issue with the Annotation feature during screen sharing. When I use the Annotate tool to draw or write on the shared screen, the other participants in the meeting cannot see my annotations. However, I can see them on my own screen.I have tried the following troubleshooting steps:Ensuring that annotation is enabled.Sharing the entire screen instead of a specific window.Checking for updates and ensuring I am using the latest version of Zoom.Verifying that annotation visibility settings are properly configured.Despite these efforts, the problem persists. Could you please advise on how to resolve this issue?Thank you for your assistance. 

Hi Zoom,I follow the network document : https://developers.zoom.us/docs/video-sdk/flutter/quality/then I receive no event links to network  When connection lost => nothingWhen connection back => receive event EventType.onUserJoin but it's not network event  eventListener.addListener(EventType.onUserVideoNetworkStatusChanged, (data) async { data = data as Map; ZoomVideoSdkUser? networkUser = ZoomVideoSdkUser.fromJson(jsonDecode(data["user"])); ZoomVideoSdkUser? mySelf = await zoom.session.getMySelf(); if (networkUser.userId != mySelf?.userId) { // only track status for local user return; } final networkStatus = data["status"]; switch (networkStatus) { case Net

I was on a meeting yesterday (Sunday, December 11th) and some popup informed me I now had animated reactions or emoticons.  Sure enough...the hands clapping were clapping...it was cool.  But, I cannot find any documentation or settings for that feature now.

Hi all,I hope you can help me solve a problem I'm having with sending scheduled meeting invites.I have 3 imap accounts configured in Outlook and one of them is configured as the default mail account.I added a new Exchange account and now zoom uses that as the default account for sending. How can I change this setting? If I manually change the sender of the invite I get a notification of non-deliveryI searched the community posts but I couldn't find the solution to my problem.Thanks to everyone can help me

Hardware/Software:Mac M1 on Sonoma 14.4.1Bose QuietComfort 700 headphonesZoom Workplace 6.0.72 Problem:I connect my headset to my computer as default sound input and output. I enter a meeting, headset works great. I leave that meeting and go to another meeting. No sound. When I run the audio tests I get activity bars for microphone input and sound output but I hear nothing on playback and no one can hear me talk.I've done various restarts and connect/disconnects, tried switching between "system" and the entry for the headset. I can't find any true pattern to when it's going to fail, but usually it works for the first meeting and fails for the second one.

Zoom clips provide users with 3 options for how to share their clips: Anyone with the link can view: Allow anyone to view the clip without restriction. Anyone at Your Organization: Allow only members within your account to view the clip. Only invited members can access this clip Apparently, after speaking with Zoom support, it's not possible to restrict your Users not to use "anyone with the link can view" as a Zoom Admin. allowing only "Anyone at Your Organization" or "Only invited members" In our company, this feature is necessary as we don't want our recordings to be publicly available with the link for security reasons.What is also sad, is that this sharing option is the default one, and the default option cannot

Hi Zoom community,Could anyone suggest how to retrieve the duration of participants' webcam usage during a meeting? I’ve checked the Zoom API and dashboard but couldn’t find a way to access this data. Are there any alternative methods to obtain this information?Thanks in advance!

I created a general survey a while ago under the Survey tab on the Zoom menu. I now want to add this survey to a webinar template, but the only options I have in the webinar settings are to create a new survey from scratch or to add a third-party survey. Am I missing something somewhere, or is there not an option to do this?

My wife uses an Apple tablet to access the internet. On a Zoom meeting that I initiate, she can't share her screen. When she clicks "share screen", Zoom brings up a "broadcast" page and starts recording. How can she share her screen?  I've tried all the "solutions" like making her host, enabling screen sharing with all participants etc.  I can share my screen (from my Windows 11 laptop), but she cannot share hers.  Tried the virtual assistant.  It was useless.  Any advice greatly appreciated.

Hello! Looking for some help on an issue I've been having with webinars in Zoom since the 5/23/24 release.  Here's some info about my device (Lenovo ThinkPad X1--upgraded with new Zoom Workspace on 5/24/24):Processor 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 3.00 GHzInstalled RAM 16.0 GB (15.7 GB usable)System type 64-bit operating system, x64-based processor Edition Windows 10 EnterpriseVersion 21H2Installed on ‎6/‎9/‎2023OS build 19044.4412Experience Windows Feature Experience Pack 1000.19056.1000.0Whenever I copy and paste a link or text from a Word document into the in-meeting Zoom Group Chat chat, at some point during the webinar, my text will appear only in Wingdings font for hosts, panelists and some participants to see and cannot be toggled off to legible text. I have tried clicking More , and then changing t

Zoom version: Version: 5.16.10Apple devices: latest OS'sMy devices have their clocks set to Australian Eastern Standard Time (switching to Australian Eastern Daylight Time for summer) - ie +10 or +11 hours in relation to UTC.Zoom preferences pick up this time setting.I receive Zoom meeting invitations from various sources which display the meeting time in the email.But when recorded in Zoom and my Apple Calendar the times are recorded as UTC - ie 10 or 11 hours later than local time.  eg today an invitation for 9:30 on Saturday was recorded for 10:30pm on Friday.It appears that the Zoom invitations lack time zone information for Apple to use in processing the invitation in my devices.Any comments?

Hello, I would like to change to langage on my zoom activity reports. Currently, they are in french but I would like to have my meeting activity reports in english.  How can I change that ? Thanks 

Hi, Do you know how can I contact someone from Zoom. I tried everything. I paid for Zoom Pro and I still have 40mins for a meeting. I need to work, that's why I pay!  Thanks

I'm new to Zoom, and have recently learned that Zoom's built-in whiteboard won't work with the multi-page PDFs I use while teaching (support has confirmed this limitation).  So I try the Miro and Mural integrations, but those don't allow for proper touchpad controls (zooming in/out, specifically), making them too inconvenient for my clients. It's all adding up to a deal-breaker for me.  Has anyone out there found ways around these limitations?

Hello, during an online class I could hardly hear one participant. The voice was disappearing. I heard other participants very well and, oddly enough, the others could hear him, but not me. He had his contactless earphones. What should I/ he do next time so I could hear him?

I have noticed that I do not receive push notifications on my cell phone when I receive a SMS text via Zoom.  Is there a way to set this up for any inbound SMS messages?ThanksAP

While creating a new 10DLC it gets rejected even before i submit it 

Help! I'm just looking to copy a style from a shape to apply it to another in my whiteboard. Like any copy Formatting from Word, PPT, etc... I have a huge whiteboard with several dozens of shapes already and I just need to change formatting for consistency. Seems it should be simple. Only option from the chatbot was to copy and past another shape... which means also copy pasting all the text in them as well.  Anyone have a quick solution? 

I've got some whiteboards that are large enough to really push the limits of what the software can handle.  Will it make a difference if I split the content up over multiple pages? To illustrate what I'm asking, imagine the following two scenarios:Two large clusters of content are on the same page, but separated far enough that they cannot be viewed at the same time.  Or...Each of those two large clusters is put on its own page.Should I expect different performance from those two scenarios? Thanks!

In the Zoom Desktop Client there are options for Settings --> General --> Zoom Rooms -> "Only show when a nearby Zoom Room is detect" and "User Zooms auto-detection" Currently there is no plist option key to enable those features on all end points https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064957, leaving it up to the users to turn it on  Any plist option to turn those on and guidance of security permission changes needed to the config profile as well would be appreciated 

Our small church has a paid Zoom account (one license). We were hoping to take a vote during an upcoming meeting, but from understand from my research, we cannot do this unless we buy another license for Zoom Room to use.Is this correct??

Good evening,I recently performed a factory reset on my Polycom VVX 250 to troubleshoot an issue for a different phone provide. After rebooting, the phone automatically downloaded provisioning files from your servers:Provisioning URL:https://provpp.zoom.us/api/v2/pbx/provisioning/Polycom/vvx25048256749e3e7-features.cfgConfig File:48256749e3e7-features.cfgThe admin password has been overridden by the configuration. Could you please provide the admin credentials or guide me on how to perform a full reset?Thank you for your assistance.

I just signed up for scheduler, need to get sms or email notification when someone creates meeting, so I don't have to keep checking zoom calendar,  how to do that? Tried setting notifications to you everywhere but no email or sms works for creating meeting. Email is sent to attendee when creating meeting but not to host, email is sent to both when meeting cancelled.

Hi friends, can any one help me with this.. After creating a Webinar in Zoom Web Portal, I was trying to Import the Registrants so followed the instruction on the article (link given below) . There under Invitations as I did Scroll to Manage Attendees and as I tried to click Import from CSV. The very option "Import from CSV" is missing. Kindly guide me..https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065473