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We stream in-person lectures to at home attendees.  All technology including mics and the laptop go through a system that projects into the room and to the audience at home (through Zoom).  When our lecture speaker includes videos in the PowerPoint presentation, a few issues happen with the volume.  Attendees on Zoom are only able to hear choppy/underwater sound clips (it's like a mix of the speaker talking and the video--just jumbled noise).  Also, attendees are saying after the videos are played, the speakers volume gets really low for a minute then comes back to normal.  How can we 1. Have a video play with the volume from both the video and speaker audible, and 2. Regulate the volume levels so the speaker's mic doesn't dip after videos are played.  Thanks! 

I have recently been dropped into meetings and webinars where the image is cluttered with intrusive and distracting watermarks all over. As I understand it, if I'm not a host then I cannot do anything about it. That's bad. Could Zoom change the default? Could Zoom allow me to first give consent? If the host, perhaps just because they are not aware of the defaults, show my email in e.g. a webinar without my consent, that's not good. Best regards//Bjorn

I am the only user and owner of my Zoom account. Still, I can't change certain security settings (under Settings > Meeting > Security) because Zoom says there are "new security guidelines" and refers me to the "account admin". But I'm the owner/admin and sole user. How is this possible? And how can I solve it?

In the post-secondary education world, instructors need to provide spaces for students to collaborate with each other other than during class time. In order to provide private spaces to meet, instructors would like to open some 'virtual team spaces' for different groups of students in different classes. This involves using the 'no fixed time' and 'Join before host' settings. As it stands, instructors (hosts) can schedule as many meetings as they want but only 2 of those meetings can be open/used at the same time regardless if the host is present or not. This is not workable for how our instructors utilize the system. some instructors have 4 different courses and each one of them could have team projects that need to use these open spaces at any given time during the day/week/semester. How do we or can we work around this?Have any other users from the Education world come across this?All help is welcome. 

Hi,I’m having an issue with the Zoom activity in Moodle. The Zoom component doesn’t load properly — instead of showing the meeting information or links, I only see grey placeholder barsSo far, I’ve tried refreshing the page, clearing cache, and testing in different browsers, but the issue persists. Other Moodle activities seem to load normally.The problem appears in various browsers, as well as on Windows, Android, and Apple devices.Has anyone else encountered this issue, or knows how to fix it?Thanks in advance for your help! 

When I am on Zoom my face appears unnaturally bright red. Very distracting. Is there a way to adjust the hue or tone for the camera? 24" iMac 2021 M1 running Sonoma 14.6.1.

[Integration – Zoom Meetings] We already have a Zoom Business plan account. We need assistance identifying which Zoom APIs can retrieve the same meeting data available for download from the Zoom Dashboard (Meetings section). Our goal is to ensure that the data obtained through the APIs aligns with the zoom dashboard meetings data in both content and accuracy (date range and/or meeting ids).

ウェビナーのフォローアップメールはウェビナー終了後に設定もしくは変更は可能なのでしょうか。現状、ウェビナー前に1日後にフォローアップメールを設定をしており、配信は完了しています。更に追加のメールを送信したいのですが、フォローアップメールの設定を修正し、送信することは可能なのでしょうか。 

I had recording a meeting on zoom cloud with my windows computer.But it was without sign in.How can I download this recording video?

Hello, i am trying to sign up for the zoom phone and when i go to payment, it start to process but then gives error message as shown below. I have used different types of payment method also but still the same error comes up.  An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. Error Code: 5613 Can someone please help with this? 

ALGUIEN SABE COMO PUEDO VOLVER A LA VERSION ANTIGUA DE PIZARRA. LAS PIZARRAS ACTUALIZADAS NO ME SIRVEN PARA MIS CLASES. GRACIAS.

Please, I need to go back to the classic version of the old whiteboard because the new one is not working properly, actually, I can't use the new one because when I start the whiteboard my connection fails and this only happens when I try to use the new whiteboard. I'm using a whiteboard from another app, and it's not fair as I'm paying to have all the tools on Zoom. Can you help me to go back to the old version? 

Hi, I get a '403 permission denied' error everytime i log into zoom. i can still use my account as normal but it pops up every time. Any ideas? CheersJohn  

Hello,I am not able to connect to any for my whiteboards this morning. Message : cannot find collaboration server.Any solution for that please ?Florence

Hi,Is there any way to stretch images on whiteboards? I can resize them but never change proportions and this is frustrating, because they change on each vsdx import.Thank you,Bert.

Hi,Working my way through setup. My calls come to auto receptionist then get sent to one of two call queues depending on time of day. One issue I have is that when the call is coming through both on the handset (poly e550) and the desktop app, it only shows the phone number and instead of the name it shows "forward from main auto receptionist" and the phone number. The system knows the name as it is displayed correctly in the call history (on desktop app, in the phone under recent calls it still indicates "forward from main auto receptionist" and the phone number). The voicemail(in the desktop app and email) also properly indicates the name. We need to be able to see who is calling. Any way to make this happen?

Hi,when I create in Zoom calendar invitation with Zoom Workplace, it is displayed in my Zoom Calendar at the right timing (let's say, 10am).In my Outlook and Mac Calendar, the same for all the participants of the meeting, the invitation appears one hour ahead (e.g., 9am).Any idea?Stéphane

I click my profile picture in Zoom Workplace and select "Add account". It asks me to login, which I do. But it fails to add the account to give me a fast way to switch between two different Zoom accounts. What am I missing, or is this another Zoom bug?

We're a startup company and we've been trying to get ZP service. There was an error when we were trying to add it and we've been going around in circles to finalise this. Can someone please help! "You don't have subscription yet"

Hi, This morning all of our zoom meeting and webinar cloud recordings have disappeared from the Zoom system? We had 40+ recordings in there last week and this morning there are none. Nothing in the trash and I'm the only one with access to the account and I know I didn't delete anything. Last email from Zoom was telling me my latest recording is now ready, so isn't a billing or license thing? 

Putting this suggestion here for improving the Zoom meeting experience. As an attendee, the "doorbell" sound that plays when someone joins or leaves the meeting can be disruptive, especially in large meetings where people are coming and going frequently.While I know this feature helps hosts stay aware of who’s joining, it would be amazing if attendees could have the option to turn off this sound for themselves. This small adjustment could help reduce distractions and create a more focused environment, particularly when attending multiple meetings throughout the day.Has anyone else felt the same? I'd love to hear your thoughts and if others think this would be a helpful feature!

Not allowing individuals to control the entry chime as a personal setting is an accesibility issue that needs to be addressed.  Many people using Zoom are autistic or neurodiverse and that chime is a problem for them.I had to leave a large meeting becuase the chime was cuasing extreme painful discomfort and pushing me toward severe overstimulation.  This is not a minor nicety, this is a disibility access issue, and is not acceptable.

Hi everyone,I’m using a Basic (free) Zoom account.I cannot create or view meetings in the web portal or the desktop app.Every attempt returns this error:execute SQL error – MeetingOccurrenceInfoMapper.getItems – meeting_number = #{meetingNumber}Zoom Support mentioned that my account might have the BAA (HIPAA) security feature enabled, which blocks data sync, but I have no option to disable or manage it under “Plans and Billing → Plan Management”.This is a personal account, not subject to HIPAA compliance.Could someone from the Zoom team please help remove this BAA flag from my account?Thank you very much!

When I click on “meetings” I get this message “execute SQL error, method: PRIMARY.MeetingOccurrenceInfoMapper.getItems, rawSQL: SELECT meeting_number, occurrence, account_id, meeting_id, create_time, modify_time FROM ZMWEB_MEETING_OCCURRENCE_INFO WHERE meeting_number = #{meetingNumber}”

Currently we have a user who has Zoom from his google workspace account trying to create meetings in his outlook calendar. Calendar entries work fine on outlook web but when an entry is created in outlook for IOS it would prompt to sign into zoom every time a meeting is added to the calendar. The user is using an Iphone 16 with the latest IOS version, both Zoom mobile and Outlook have been reinstalled, calendar synchronization works between outlook mobile, online, and zoom. Is there a way to resolve this?