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A-Research
Newcomer
October 20, 2025
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All cloud recordings have disappeared

  • October 20, 2025
  • 2 replies
  • 1 view

Hi,

 

This morning all of our zoom meeting and webinar cloud recordings have disappeared from the Zoom system? We had 40+ recordings in there last week and this morning there are none. Nothing in the trash and I'm the only one with access to the account and I know I didn't delete anything.
 
Last email from Zoom was telling me my latest recording is now ready, so isn't a billing or license thing?
 
Best answer by MGSR

Hello @A-Research!

We're sorry for the inconvenience. Our engineers have identified the issue, and it should now be resolved. Kindly refresh the app and let us know if the problem persists. We appreciate your patience and are here to assist further if needed.

2 replies

MGSR
Community Manager
MGSRAnswer
Community Manager
October 20, 2025

Hello @A-Research!

We're sorry for the inconvenience. Our engineers have identified the issue, and it should now be resolved. Kindly refresh the app and let us know if the problem persists. We appreciate your patience and are here to assist further if needed.

MGSR
Community Manager
MGSR
Community Manager
October 27, 2025

Hi @A-Research!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

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