Products

I am using an M4 macbook pro running Tahoe (also happens on previous versions). I am in a meeting that primarily has a speaker at a podium (where the mic is), but we also have instruments. Everything sound fine at the podium, but when music is happening, even though the microphone picks it up perfectly (microphone is directly recorded, and recorded on the mac itself to verify), zoom intermittently (more often than not) suppresses the music as well.  This goes against what the settings suggest, which is that audio suppression should be 100% disabled. I have tried every option.  Windows zoom has more options and can completely disable the noise suppression, but the mac version doesn't seem to have this option. This is a huge problem, please make the app do what it says it does and is supposed to do when using this mode. That's why we choose it, to have unprocessed audio. Before people start offering useless suggestions, I am an audio engineer and a software engineer. I kno

We were under the impression that we would be able to interact with voicemails left by first-time callers. The guidance we received was that the voicemail would appear in the ZCC and in addition to being able to assign, delete, download, and resolve, we would be able to add notes. This would allow our intake specialists to document that they'd attempted a call back and mark as "resolved" after attempting 3 times and not being able to make contact or having completed the intake.  ChatGPT tells me there is a way to do this by ensuring the voicemail flow points to ZCC and not Zoom Phone, however, this doesn't seem to be doing the trick. I get Chat makes errors, btw, hence asking the question here.

Hi everyone! I would like to use a Wacom drawing board (or any other one, I don't care which one) for the whiteboard feature during a zoom call. I DON'T want to share my scree, but really use the built-in whiteboard for video calls. Does this work with a drawing tablet? And if so, do you have a recommendation? Thanks for your help!Nina 

I'm having trouble getting data via webhook. I'm trying to get a meeting recording from the cloud. The problem is that I'm not receiving data for the recording.completed event. The chatbot prompts me to select a permission in the app: meeting.recording.completed Where can I find this permission?

HelloWe currently have one Zoom Room set up with Office 365 calendar integration, running on a Neat Bar. We’re using Pexip to enable interoperability with Microsoft Teams.When we schedule a Teams meeting and invite the room, it appears correctly on the Zoom Room controller (running in Zoom mode). However, when we attempt to join the meeting, the system places us in the lobby until someone admits us.Is there a way to configure it so that when we click Join, the room is connected directly to the call without needing to be admitted?We’ve noticed the same behavior on native Zoom meetings as well — even with the waiting room feature turned off both on the Zoom Room and in the general Zoom portal settings.Any guidance or suggestions on resolving this would be greatly appreciated.

So super weird issue that only has zoom as the common thread. Issue: After being in a Zoom meeting for 20-30 minutes, the user's keyboard stops working. This is while in the zoom call and after leaving it. This is an ongoing issue and the user has updated zoom 3 times since the issue occurred and it's still present. User is completely up to date with all OS, app, and driver updates. What I've tried:• Restarting the computer• Updating Windows 10• Upgrading to Windows 11• Updating all available drivers• Updating Zoom• Uninstalling/Reinstalling Zoom• Removing and re-adding keyboard drivers• Complete wipe of Windows and all personal information• Assigning a brand new laptop• Using an external keyboard Whenever it does go away, regardless of what I do, it comes back once the user joins a Zoom meeting. No idea where to go next.

Hello allWe are running a series of meetings that are being recorded TO THE CLOUD. We want these recordings to have the speaker and their slides/share screen but also have the Auslan interpreters visible at all times. To do this, we 1. Spotlighted the speaker & Auslan interpreter2. Hit record to the cloud (so it uploads to Vimeo automatically The recording has the Auslan interpreter viewable at all times EXCEPT when we screen share. During these times there is only the speaker in a small corner box. Ideally there are TWO "speakers" viewable, the actual speaker making noise, and the interpreter who is not. Again, both are spotlighted. I'm not sure if it's a simple solution of changing my "speaker view when sharing" to have more than one person viewable, or if we need to record to the computer to allow more recording options. I would prefer not to have a separate Auslan interpreter link that creates its own recording.  If we need to change the "speaker view w

Hi everyone,I’m trying to convert my local recording files (double_click_to_convert_01.zoom, double_click_to_convert_02.zoom) on my Mac, but the conversion keeps failing with the message:“The application zoom.us can’t open this type of file.”I’ve already confirmed the following:The .zoom files exist and are around 2GB, so the data seems intact.I was a co-host in the meeting, so I had local recording permission.The files are stored under /Users/[username]/Documents/Zoom/... as usual.Any official clarification or workaround from Zoom staff would be greatly appreciated.Thank you very much!

I've been using Zoom consistently a few days per week for classes for the past 3 years. I used an iPhone 15 pro Max that's up to date but then switched to an android Z Fold 7 a month ago. The screen is completely rearranged with only a mic button in the center of the screen. No chat. No other buttons at all. I've done every check I can think if but I can not use any functions for classes bc there is nothing on the screen as far as controls. I switched back to the 15 pro Max to see if it was the phone, and yes, the iPhones Zoom screen is normal looking but every time I press the chat button on it, it completely cuts off the zoom and recycles logging back in. Everytime I press chat. So I'm hindered from using it also. This is super weird. I truly want someone to explain how to fix this issue. With both phones but particularly with the Z Fold 7 bc that's my main phone used for classes. Everything for zoom works fine on my MacBook. This is perplexing. Ple

Zoom WorkPlaceを使用してMeetingに参加しようとするとエラーコード1005435000が出て、接続できません。ただし、Zoom.usにログインはでき、WebブラウザでMeetingに参加することはできます。Windows11 です。バージョンは6.5.9です。以下は試しました。・アプリのアンインストール、再インストール・キャッシュ、Cookeisのクリア・セキュリティソフトのプロキシ、ファイアウォールの一時停止（Windowsデフォルトのもののみ使用。他は入れていません）・WindowsとZoomのタイムゾーンの一致どなたかご教示いただけると幸いです。When attempting to join a meeting using Zoom Workplace,error code 1005435000 appears and I cannot connect.However, I can log in to Zoom.us and join meetings via a web browser.I have tried the following:・Uninstalling and reinstalling the app・Clearing cache and cookies・Temporarily disabling security software proxies and firewalls (only using Windows default settings; no other software installed)・Ensuring Windows and Zoom time zones matchI would greatly appreciate any guidance.Translated with DeepL.com (free version) 

Anyone  know how can I turn off this popup. It shows in the foreground and could not find a  way to make it go away. I used zoom for 4 years, it just started showing up and did not make any changes on my Mac.  Many thanks. 

Hello, I noticed 13" 2020 Intel MacBook Pro (MBP)'s fan gets loud and warm when running a quick https://zoom.us/test with the launched Zoom app. After exiting the app, then MBP got quiet and cooler. Is this normal? I never had this problem before upgrading macOS Ventura to Sequoia six days ago. Apps and OS are up to date. Thank you for reading and hopefully answering soon. 🙂

I recently took over as account owner from someone else. There are two other people listed as admins on the account. When I schedule a meeting, the option to allow participants to join anytime is grayed out. I enabled it at the general account level, but discovered that when I look at the settings under my user name, I cannot enable that option. It says "modified" and I cannot reset it. The other user IDs have the option enabled. What do I need to do to enable this? 

I have the Zoom program and it works well, but I have a problem, which is when I create a future meeting, it does not appear in the calendar. Only meetings that have already taken place appear in the calendar. What should I do to be able to see future meetings in the calendar?

when hosting a zoom meeting with an iphone 17 pro and the audio is coming from the church's audio system via a 3.5 mm line, the voices are find but music cuts in an out.  I want to turn on wide spectrum on the phone but it is grayed out.  On a iphone 12 there were no problems.  I have original sound selected in zoom but I think the phone is filtering it.  Thus I want to select wide spectrum in the control panel of the phone. Any thoughts would be appreciated.

i'm using windows and can't share screenerror 117001

Payment paid but still account is suspended in zoom

We have hundreds of T14 and T14s Lenovo models ranging from Gen 2 to Gen 5 modesl with Intel I7's and integrated Intel HD/Xirus graphics.  We've been seeing an uptick in more users experiencing locking up/freezing/rebooting on our deployed windows 11 24H2. Earlier this year we had to have people switch to Direct 3D9 on there zoom settings and or disable hardware acceleration as we were having a variety of issues with our Generation 5 Intel T14s being very unstable with zoom.  however, it looks like the more recent Zoom Workspace no longer allows users to change those settings and we are now having an uptick in more crashes/blue screens/random restarts on our Generation 5 Intels with i7 Pro cpus.   I came across this post indicating that Lenovo is at fault due to drivers from Intel?  I would really like to know Zooms stance on this, not just pointing the finger at Lenovohttps://community.zoom.com/t5/Zoom-Meetings/Lenovo-laptops-crashing-on-Zoom-me

Had a recent update to Zoom app on Samsung Tab A7 Lite tablet; the meeting room no longer shows media controls... | symptoms | - 'Always Show Media Controls' is 'ON' in settings- Before joining a meeting the preview screen shows the media controls; once meeting is joined, no media controls are visible- - Tapping anywhere / everywhere on the meeting screen results in 'notta', no media controls- - Only way to show media controls is when entering picture-in-a-picture feature by selecting the Samsung Android Recents Button and selecting Zoom | actions taken |- 1) Rebooted tablet = notta- 2) Cleared Zoom cache = notta- 3) Uninstall / reinstall Zoom app = notta Thanks in advance for any support provided... have a great day  

I'm posting this for a friend who has a problem with Zoom on her Samsung Android tablet.  The controls have disappeared and don't appear when she touches the screen meaning she can't change to gallery view nor put her hand up to answer during a congregation meeting, it's been like this over a week. The Samsung tablet is fully updated (and strangely her daughter who has the same tablet doesn't have this issue), and we've tried uninstalling and reinstalling Zoom from the Play Store. Any ideas on what else we can try? BTW this is in the UK. Cheers

I have a brand new Google Pixel 10 Pro XL. It has 16gb of RAM and runs Android 16. Zoom app version is 6.6.5.34303 (Oct 20, 2025). The chip is a Tensor G5 (arm64) and GPU is Imagination PowerVR DXT-48-1536. It appears that the blurred background feature is not available. Following the instructions in the support documentation here, I expect to see "Backgrounds & effects" on the menu, but it's not there. The system requirements give specifics around certain chips that are supported. Pixel 10 Pro's GPU is not listed but it also says that Google phones are supported.  This is the 5th gen of Tensor chips so you think they'd have added support by now. TIA Is it possible that Zoom doesn't support Google Pixel phones?

Hi there,  Am looking to bulk download Zoom cloud recordings, Do you know of any apps that will do this,  ThanksAlan

Workflow automation is a software-driven process that automates tasks through rules or workflows between systems. These can be conditional (if-then scenarios) or sequential (linear order) triggers. Zoom Workflow Automation specifically allows users to create automated workflows across Zoom services and third-party applications, enabling both simple one-step processes and complex dynamic workflows with conditional logic, loops, and delays.   🚀 How common workflows help make your workday more productive: Meeting Documentation: Automatically create and update docs from AI-generated meeting summaries Daily Chat Briefings: Get automated summaries of important chat channels Quick Response System: Set up emoji-triggered automated responses for common questions Document Approval Process: Streamline approvals using emoji reactions Information Sharing: Automate the creation and distribution of documents across teams     💡Use Cases: Operational and IT

My goodness, I hope somebody can help me here. I'm trying things that I've spent 3 hours reading about and already tried. I have been using zoom for fitness/yoga/nidra classes for 3 years no problem. I got a new IMAC this week to replace old one and all of a sudden zoom isn't allowing music at the same time as my voice teaching. My voice quality is terrible if music is playing, I've tried to sharing musician thing being on etc. Please, I really welcome your input here, even if you think its seems obvious. I've got a ticket drawn up with Carla and sent a sample of how crap it all sounds, and has heard nothing now!

I’m trying to set up SSO and SCIM integration for a Zoom application in my tenant. I followed the documentation and configured everything according to the guidelines. Provisioning appears to be working correctly when I check the Zoom user administration panel. However, I’m unable to sign in to Zoom using my Microsoft credentials — it throws an error attached for reference. I reviewed the App Registration section and noticed that no permissions were being requested. I manually added the User.Read.All permission, but the issue persists. Could you please help me troubleshoot and resolve this issue?Sign inSorry, but we’re having trouble signing you in. AADSTS650056: Misconfigured application. This could be due to one of the following: the client has not listed any permissions for 'AAD Graph' in the requested permissions in the client's application registration. Or, the admin has not consented in the tenant. Or, check the application identifier in the requ