Add User to Call Queue for Set Amount of Time/Schedule | Community
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Newcomer
November 14, 2025
Question

Add User to Call Queue for Set Amount of Time/Schedule

  • November 14, 2025
  • 1 reply
  • 5 views

Our office has some rotating staff who are sometimes (but not always) responsible for handling calls from one of our Call Queues. Right now, it's somewhat burdensome for us to manually enable/disable their Call Queue membership (or the "Receive Call Queues" user setting) repeatedly, or during certain weekend/holiday hours. Is there any way to set a schedule and/or time limit for call queue membership? So for example, if we know Employee A will be covering the call queue from Fri-Mon, we could just set that schedule somewhere instead of having them (or an admin) manually go flip the switch every time there's a change?

1 reply

Newcomer
December 19, 2025

This is a great question. I'm not sure why Zoom hasn't answered with a solution or response...