Products

I recently downgraded my Zoom plan from Zoom Pro to Zoom Basic Plus and had a frustrating experience when my meeting abruptly ended after 40 minutes. I couldn't find any clear instructions on Zoom’s website, there was no way to contact support, and I couldn't locate any helpful posts on the topic. Today, while hosting a meeting, I figured out how to extend the meeting time on my own and would like to share the method. 1. There is a common misconception that the extension button appears as soon as the meeting starts. This is incorrect. In my case, the button only became active about 20 minutes into the meeting.2. The extension button appears at the top right corner of the Zoom meeting window. It is located just to the left of the buttons used to maximize or close the window.3. The extension button is not visible unless you move your mouse to that location.I hope this information is helpful to other Zoom Basic Plus users. For reference, I am using Microsoft Windows on a desktop comp

on the basic plus plan, can you use 2 extensions in the same meeting For example, if you want a same meeting to go 100 minutes, 40 minutes +  40 min extension + another 40 min extension can be used?  

I am trying to gather consolidated data about clip viewing statistics; how many views, how many unique viewers, and completion rates - in a bulk format.  Is there any way to pull this data besides going into each individual clip and viewing the statistics tab? 

hi Zoomies.  I didn't see a topic area for AIEA, so i am posting here in ZVA.  I am setting up a simple chat flow and queue as a customer entry point for general inquires.  The queue will have the Expert Assist enabled (KB and NBA).   Since you can only have one AIEA instance assigned to a queue.   AND, since each AIEA can only have one Intent Group. (I think) Then, if your queue is for general inquiries,  won't your Intent Group have to be very broad (and possibly large). I'm hoping someone can tell me I'm missing something.   In a perfect world, it would be nice if I could assign multiple Intent Groups. 

We have the automated translated captions add-on and it works pretty well.  Even on the recording, you can choose from a long list of languages for translation of the recording.  Now I'd like to grab transcripts of a few different languages but I only can see the original language (Spanish).  If I watch the recording, I can see the transcript being played in any language along with the recording, but how can I download the transcript in a language other than the original?

Hello,Is it possible to get a link on a zoom record that will start at a specific timing?Like it is possible on wistia with the wtime option or in Vimeo with the #t option or in Youtube ? I have the record link, and I'd like that when people will open the link, it will start at a specific time (for exemple at 7'30 and not at the beginning).Thanks for any help.

In my organization, we’ve observed that several users are experiencing issues with the background blur feature in the latest Zoom client versions (6.5.6 and above). Specifically, the blur function fails to activate and, in some cases, causes the application to freeze. we addressed this by rolling affected users back to version 6.5.1, which appears to resolve the issue. To further investigate, I installed version 6.5.7 from the official Zoom website and tested the blur background feature. Unfortunately, the application froze during the attempt, and the background did not blur. 

Tried resizing, adjusting width and height but nothing that is done will fix the problem with Zoom adding space above and below the photo. How do I get rid of the extra space Zoom puts above and below profile picture?

Smart Chapters are not smart. I had hoped they would generate based on the meeting's agenda headings, but that does not appear to be the case. Seriously, what is the point of having chapters if they do not actually align with the meeting's agenda? Am I just not seeing a way to sync meeting chapters to agenda headings? Or, at the very least, a way to predefine chapters? If "Smart" chapters don't align to the actual topics discussed (aka the topics listed in the agenda) then they really don't serve a purpose IMHO. 

 Hello, I’m a student using Zoom on my tab (Infinix XPAD 20) with android 15. After finishing one meeting, my audio completely disappears in the next meeting. Reinstalling Zoom temporarily fixes it, but it fails again immediately after the next meeting. It worked fine for the first two days after installation, but this started right after a system update. What I’ve tried so far: Force-closing ZoomRestarting the deviceClearing cache / offloading appReinstalling appJoining a test meeting before classes Zoom version: 6.5.12.33008 This issue makes it impossible to attend back-to-back classes. Please help or advise if there’s a workaround for mobile devices. Thank you!

Hi there,I am processing integration with the Zoom API.I was expecting meeting.instance.ended and meeting.instance.started to be webhooks that are called when a recurring meeting with a fixed time ends, but they are not being called.What could be the cause?Thanks Regards,

The internal mic on my PC does not work but my cell phone works as advertised. Can both the PC and the phone be used simultaneously to participate in a single Zoom session ?  Thanx.

Is there a way to set a certain time period for when all desks check out (example: if haven't checked in by 10am, desk will be released)? 

I have a Sennheiser wireless headset & mic that I use for calls. It works perfectly in Teams; both the earphone audio and the microphone. However, when I've tried to use the same headset in Zoom, there's some kind of conflict that occurs. It seems like Zoom cannot use my headset simultaneously as both the Speaker and Microphone device. In Zoom's audio settings, if I set another audio device (like the laptop's internal speaker) as the Speaker, then Zoom can successfully my headset as the Microphone. And if I set another input device (like my webcam's mic, or the laptop's internal mic) as my Microphone, then Zoom can successfully use my headset's earphones as the Speaker. It's when I try to use my headset as both the Speaker and the Microphone that I run into this issue: a high-pitched ringing in the earphones, and no one can hear me speak through the microphone.I've uninstalled and reinstalled Zoom, but no luck.

HELP!!There is no longer the option for me to give my meeting attendees remote control access. I have checked all my account settings to make sure that I have allowed for this function, but during my meeting, there is no button/option that comes up to give remote control access. I have an updated desktop zoom app, I only login on the desktop app version, I'm on a pc, the participant is on pc. Neither for them nor for me do we have the option to use remote access. I've troubleshooted everything, watched multiple videos, read multiple posts, and still nothing is working. Everything that should be on is on in my account for remote access.  Does anyone have any advice? Can Zoom support actually help out with this obvious error that's affecting others?? I'm about to start using a different meeting platform!

When tring to adjust uploaded voiceover for 6 slides, I see only 4 after choosing adjustment option. Have sombody similar problem?

We have put the following into the provisioning templates along with some other programming such as admin password, dial string timeouts, etc.The admin password and dialing timeouts work fine.The speed dials never show on the screen of the phones.If the buttons are programmed using the phone web interface or the Admin portal on the account (settings\keys & Positions), they show on the phones.We do not want to manually touch +500 phones and would rather not have to use a separate provisioning server to push a cfg file.We have tried both of these (not at same time).Parameters set 1# Enable line key reassignmentlineKey.reassignment.enabled="1"# Speed Dial Definitionsspdlst.1.label="John C"spdlst.1.value="5240"spdlst.1.type="contact"spdlst.1.status="1"spdlst.2.label="Support"spdlst.2.value="4234"spdlst.2.type="contact"spdlst.2.status="1"# Line Key MappingslineKey.2.type="speed_dial"lineKey.2.index="1"lineKey.2.label="John C"lineKey.3.type="speed_dial"lineKey.3.index="2"lineKey.3.label=

... beyond quitting The idea to move the Zoom title as an icon and then put it in the menu bar is very distracting. Is there a way to make sure it never is displayed?  I will just make sure I quit the app every time ).  just a horrid/arrogant design choice. For you zoom is the most important thing in the world, but not for your users.  

I have added an app, and it shows in my apps. I want to pin it to the toolbar along the top as it is repeatedly used and would prefer not to open apps each time I want to use it.  Is there a way to do this? 

For the first time, I chose to allow the AI companion to join the meeting. I am both the admin of the account and the host/organizer of the meeting. The plan is Workplace Pro. Following the meeting, on the main dashboard, I pulled down the AI Companion option to choose 'Summarize this Meeting'. I received this message: Sorry, I cannot answer your question because you don't have the permission to access the meeting transcript.My settings seem to be correct, so I'm not sure what I need to do to get meeting summaries in the future. Any help appreciated. Thanks!

Description:Currently, in inboxes tied to shared numbers or call queues, a message’s read or unread status is tracked individually per user — meaning when one person reads or responds to a message, it still appears as unread for everyone else. This causes confusion and duplication of work, as multiple users may open or reply to the same message unnecessarily. Requested Enhancement:Implement a global read or unread state for shared inboxes so that when one user opens or replies to a message, it is marked as read for all users with access to that number or queue. Benefit:This feature would make team communication more efficient, prevent duplicate responses, and provide clear visibility into which messages have already been handled — improving collaboration and response time across shared lines.

Description:Users with access to multiple phone lines (e.g., personal extensions and shared main lines) currently see all messages blended together in one unified inbox. This makes it harder to identify which messages belong to which number or queue. Requested Enhancement:Introduce a filter, tab, or dropdown that allows users to view only the messages tied to a specific line or queue. Optionally allow users to set a default view to their most-used line. Benefit:This would make message management clearer and faster for teams handling multiple lines, ensuring that messages to shared queues and individual numbers can be viewed and prioritized more easily.

running a meeting without originator 

Getting below error when trying to create a meeting via API:{"code":-1,"message":"execute SQL error, method: PRIMARY.MeetingOccurrenceInfoMapper.getItems, rawSQL: SELECTmeeting_number,occurrence,account_id,meeting_id,create_time,modify_timeFROM ZMWEB_MEETING_OCCURRENCE_INFOWHERE meeting_number = #{meetingNumber}"} https://zoom.us/v2/users/{$email}/meetings

None of the videos available show how to add a background on my chrome book please help!