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We are currently not able to see the inbound caller ID information from individuals outside of our system.  We are seeing "Wireless Caller", but do not receive the phone number or potential name for the caller.  This occurs even when we are logged into the Zoom app on our phones.   Is there any correction that can be made on our side?

Has anyone else seen this yet? It just started for us. When scheduling a meeting from the outlook addin for zoom OR from zoom itself, at the point that the outlook 'schedule meeting' window opens you can see that MS teams has already inserted a meeting link.This has already caused problems where clients have joined the teams meeting instead of the clicking the zoom link.For now ive removed the teams add-in from outlook add-ins and its solved the problem.  

Hello everyone, 1. I published my first webinar event, now what should I email the moderators and speakers.   What do they need to do?2. Is best that speakers send their content to the moderator or should the speakers be given share access on the day of the event?What is your experience?

We have an event that is currently open. We have the unlimited 500 license assigned. We've 1200 people registered and have hit our 500 person limit. Has Zoom made any changes to where you can buy a different license or add on  a license to increase the capacity of a zoom event that is already happening?  We have registrants who are unable to access the plaform currently. Thank you!

Hello, I have purchased a zoom events licence. I desperately require help in setting up a Zoom Event. My requirements are:Setting up three simultaneous sessions.Setting up the event in a way so people can land on the lobby page and choose a session they would like to attend (there will be 3 simultaneous sessions going on)Setting up a way to send speakers for each session a different sign up link so they can be granted host/co-host access and can share their screen.Setting up a link for attendees so they can just click the link, which leads them to the lobby and they can choose which session they want to enter.Allowing other people to edit the event and help host it.How do other people editing the event access the back end to edit, apart from the link initially sent?Additional info that would also be really helpful:How do recordings work for each session? I know they can be viewed directly from the lobby after it ends but can a time limit be set where it can be stopped af

I have an macbook m1 pro with zoom installedAn I pad is connected to the mac via a type c cableThe system Was working fine until last weekNow the system shows your screen is paused continuously 

Hello sir/mamI have an Android Tablet Samsung S9 FE+ ,which i want to use for teaching in zoom,but actually what happens when i share my whiteboard with second person, then my video cutt off to the person,only that white noard remains between us.So i need technical support from zoom teachical team that how can i use both video conferencing and new white board sharing together in Samsung Android Tab S9 FE +. Hope you will understand my point and resolve it soon.

I waited until the meeting had participants, but it only offered a "Make Host" option. I have gone to Settings then Meetings but nowhere is there a toggle to allow the designation of a Co-Host.

We have a voice queue and an email queue.  When in the wrap up status for the email queue, agents are being fed new engagements.  Is this how it is supposed to work? Is there a way to set it up so that they are not receiving new engagements until that wrap up time has ended?  FYI-their status is not changing to show "Wrapping Up" either.

When I join a meeting that I was invited to it states "Recording in progress". Am I the one starting the recording? If so how do I turn it off? It will state the "recording in progress" no matter when I join. In my last meeting the host stated they thought it was me that was recording. 

I have a cloud recording of a presentation in Zoom. Can Zoom create a transcript of the audio? I did not turn on transcription before the presentation. Thanks.Hugh 

Hi,I would like to switch over to zoom phone from our current cloud pbx provider. I will be buying new phones likey cisco 9861 or poly e550. \1) Can I set a BLF button on the phone to toggle between business hours and after hours for the auto attendant? We often stay late or arrive early and want the ability to answer calls. Is there another easy way to accomplish this?2) I have two employees who work from home on occasion. Can I setup two phones for each of those users without paying an additional monthly fee? As I understand it, a user can have 3 devices - just confirming. We will all share a single number.3) I currently have workplace pro that I use just for zoom meetings. I see I can mix and match plans. So could I buy the 15 unlimited plan for 3 employees then the pro plus for myself to add zoom meetings capability?4) Can I create 4 park locations. For example, 70, 71, 72, 73 then easily park a call in that location? Thank you very much for your time. 

Today I had a meeting that was interrupted. I found 4 other meetings scheduled and overlapping with mine.  Anyone have this problem and how do I prevent it?

We need to be able to have a Task List appear for everyone, both the creator and assignee. For example; I need our team to see the Lists I've created and the tasks I've assigned to them in that list. It makes simple project management very difficult without this.   This is creating double work until this is resolved. Solution: Add another check box when creating a list to make it public or private. Public ones will auto populate on the assignees List section when someone is assigned to the task. 

Tasks was recently added as an option to use when creating a Workflow.  It appears to me that there's a bug where any Workflow which is created that invokes a Task card will not do anything. As an example, I tried creating a Workflow with a @Tasks Mention Group as a trigger, which then grabs an AI Summary from the last 12 hours, and creates a task assigned to the one who mentioned the Mention Group and dumps the summary in the description.  When using this mention group, nothing happens.  But if I take the Tasks card out of the Workflow and replace it with just sending the AI Summary directly to the person who used the mention group, then the Workflow works. I'm pretty sure I filled out all the required fields, and I tried to set up a few variations of Workflows which invoke Tasks, but basically, it seems that any Workflow involving a Task will have no effect when published.  Has anyone else encountered this or found a workaround?

I installed zoom 6.60 on ubuntu 22.04 LTS. This was not able to open a meeting window when joining to a meeting. After uninstalling zoom, installing zoom version 6.1.11 and upgrading to zoom 6.6.0 it worked. What is the reason and what can i do to make zoom 6.6.0 work directly?

Hi, I am having troubles to join a meeting on Ubuntu with a version larger than 6.3.11 (7212).The connection to the meeting works fine, but after following the link or enter meeting ID and passcode nothing happens. Nothing in the logs, no hidden window or process. It was a bit tricky, but I managed to install download and install 6.3.11 (7212). Version 6.3.0 is currently the minimum required version.https://cdn.zoom.us/prod/6.3.11.7212/zoom_amd64.deb Setup: - Dell Latitude E5550 (Intel Core i5-5300U)- kernel 6.14.0-33-generic #33~24.04.1-Ubuntu- KDE plasma 6- xdg-desktop-portal-kde installed and found- libpipewire 1.2.6 running and working- Graphic Card used: Intel HD Graphics 5500 (rev 09)- x86_64 architecture I tried, with always same result- deleting the zoom config ~/.zoom- using wayland or x11 - use gnome instead of plasma- update system- use linux mint from USB and install zoom 6.6.0 (4410) same error- using QT_QUICK_BACKEND=software What h

Hello all, Thought I'd make my own thread to bring more attention to this issue. I don't hear a sound when receiving a new chat in Zoom, although I've enabled  (1) push notifications for all messages and (2) play sound when I receive a new message, and disabled (3) mute chat notifications while I am in a meeting, if this is relevant. I've deleted and reinstalled Zoom, as well as enabled push notifications for Zoom through the system preferences on my Mac (a community solution from another thread). Has anyone else found a different solution? Thanks!

Hilfe!  Ich habe einen lizenzierten Account mit  Wenn ich versuche den Support anzurufen, wollen die Informationen von mir die ich nicht habe, weil ich keinen Zugriff auf den Account habe.  Was kann ich tun? Ich brauche die Videos von meinem Account und bezahle auch für die Lizenz. Entweder ich kriege Zugriff (aber wie?) oder ich will den Account löschen. Was kann ich tun, damit meine E-Mail Adresse geändert und ich den Verifizierungscode erhalten kann? Ohne in den Account reinzukommen? Wie kann ich Zoom telefonisch erreichen?  Viele GrüßeSomi

Since the AWS outage on Monday the cloud zoom recordings I made on the day of the outage have not been downloadable. They just say "Processing". But they have been processing now for almost two days. Are these recordings lost? Or will they be processed eventually so that I can access them?Thanks Philip

Considering the Cisco 9861. I looked through the feature list provided by  zoom. I see that aim call parking and group call pickup are not available on the cisco 9800 series. Any idea when/if they are coming? To clarify, aim call parking allows a blf key to be used to park a call and then another can retrieve it. With respect to group call pickup, if it is not supported, does this mean that these phones cannot answer a call the rings to a group? Thanks

Hello, In using Whiteboards is there a way to lock objects so participants cannot adjust them but still allow the participants to edit or move other objects?  I teach classes and I want my students to be able to use a whiteboard template to manipulate certain objects but not change the template items (move, resize, certain objects). 

Is there a way to have closed captioning always enabled at a system level, without having to request this be turned on by the meeting host in each meeting?

Is there a way to set different voicemail messages for specific dates? 

Hello I had a zoom video - i trimmed but trimmed the wrong portion of the video - how do i get the original back?