Inbound Caller ID on Iphone

hi @kweaver 

Normally, you will see caller’s telephone number and name.  If the caller blocks his/her telephone number (caller-ID number), you will not see much. 

Personally, I block all calls without caller-Id number because of high probability that the call is a scam.

To block calls without a caller-id number, go to account management-account settings-zoom phone-block calls without caller-id.

You may also be interested in Zoom’s Spam Protection.

Admin guide for Zoom Phone Spam

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057965

User guide for Zoom Phone Spam

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057964

Frequently asked questions about caller ID

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063187

Viewing inbound call notifications for the Zoom app and Zoom Web App

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061291

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thanks,  eliot

Hi @kweaver 

The fact that you can see the caller Id number in history may indicate an issue with the Zoom Workplace client for ios. 

I suggest that you completely remove the ios client from your iPhone using CleanZoom.  After the Zoom Workplace ios client is completely removed, install the latest Zoom Workplace  client from the Apple app store (6.51 as of 7/25/2025).  Please see Zoom support article.

Uninstalling and reinstalling the Zoom application

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

Zoom refuses to acknowledge this problem. I have spent three days working with them and they simply ask for more logs, more screenshots, etc. Just a waste of time because they simply don't want to dedicate their resources to fix it.