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(I see discussions on this topic, but all are 3 years or more old)  (My org has a “Workplace PRO” account.) We are looking at hosting webinars with participants in China - large cities with generally adequate internet access.  I have read the advice in a Zoom support document to “opt in” to using the China datacenter.  Is this still a thing?  When navigating to the list of datacenters, there is no choice for “China”.  In 2026, to register and attend a webinar, would a participant in China need to download the Zoom.cn version of the individual app - and be required to enter a valid China phone number?thanks 

Hi everyone,Has anyone noticed brief audio dropouts since the recent Zoom desktop update? In several meetings, audio cuts out for a few seconds while video and internet stay stable.I’ve already updated Zoom, tested different headsets, and tried both Wi-Fi and wired connections, but the issue still happens randomly — especially in longer meetings.Curious if others are seeing this or have found a fix. Thanks!

Hi all — we’ve got two Zoom Rooms running and three more going in this weekend. Under Floor / Account Settings, certain options show “Floor Settings,” but one room isn’t picking them up. Anyone know why?The Display settings are different in each room, and they shouldn’t be.

We are having issues with our external capture cards affecting colors when sharing content. We are looking into internal cards and the one I have available for testing shows up as a camera, but does not share as content. However when I press share I see this. This implies I can use an internal capture​ card, but the one I have is not working. Are there specific cards that work? I know magewell makes external cards that work so maybe the internal cards they make would work as well.​​​​​​

Would be very welcome. When can this become available? 

I have Cisco device running on RoomOS and native zoom. I have created macro to control Mic,speaker and Camera  during call. I am able to unmute mic and speaker but not able to unmute the camera. Suggest me setting I need to change

When we copy a formatted table from Microsoft Excel and paste it into Zoom Team Chat, all cell formatting is removed. The pasted content becomes plain text without cell borders, row and column alignment, background colors, merged cells, or table structure.Microsoft Teams preserves Excel table formatting, making the data easy to read. In Zoom Team Chat, the same data loses its structure, making it difficult for recipients to understand.Expected behavior:Preserve Excel cell borders. Preserve row and column formatting. Preserve table structure. Preserve cell background colors and formatting when pasting from Excel.This feature is important for enterprise users who frequently share reports, inventory lists, financial data, and IT documentation in Team Chat.Please consider adding support for rich Excel table formatting when pasting into Zoom Team Chat.

Hey all, I tried to fix something that’s not broken and ended up with a problem. I used zoom events for the first time to organize webinar series (in lite) and the registration link that’s generated was way too long it broke in our email crm system when we sent out the invites. so we started to receive many emails saying they can’t register because the page won’t open. Option from zoom ai assistant is to add a utm link which is impossible to add for me (not available) or any other suggestions it gave me is not visible for my account. I’m going crazy and need help!! thank you

When I resized the window to half size. I can get it back to full size on the current meeting but when I go out and come back into new meeting the meeting in half size.  It is programed to open as half size. I can get it back to open my screen on full size.

Recently I always started my meetings by clicking the blue Start button on Meetings tab in desktop zoom client. Now this button has gone. So I have to open the text of invitation, copy and past link into browser there suggestion to open zoom-client appears. Only after that my meeting starts

I cannot find how to share my phone screen on Zoom since last update. Where can I find it?

Hi there,   Since linking my Gmail and Google Calendar with Zoom desktop app, I continuously get distracting pop-up notifications on my desktop - how do I turn these off?   For any employees at Zoom that may be seeing this: This is such an incredibly simple request, and it's kind of shocking it isn't obvious how to turn these off after a good search through in the settings.  Also, it is also ridiculous that this is the only support that is offered for a paying customer of Zoom - why not simply a LiveChat?  Very ridiculous, and very frustrated.   Thanks to anyone who can help solve this simplest of requests.

The Avatar tab is completely missing from both my Zoom app (Background & Effects) and my web account settings. Another account on the same free plan has the Avatar feature available.Please help restore this feature to my account. 

Request to enable RTMS auto-start for a General AppOur General App has RTMS scopes and an event subscription configured, and is installed on our account, but it does not appear under Account Settings → Zoom Apps → auto-start for RTMS apps, and meeting.rtms_started never fires.App ID: djb4BOjBRoWnNprKKIHQ9g Client ID: BbDXEZ3wTfCs3fbcLrsokA Account ID: gJC5uvydTJmIksm2RevpXg App type: General App, User-managed, Meetings product selected Scopes: rtms:read:rtms_started, rtms:read:rtms_stopped, rtms:read:rtms_interrupted, rtms:read:rtms_concurrency_limited, rtms:read:rtms_concurrency_near_limit Event subscription: webhook to https://portal.trainagent.co.za/api/zoom-rtms, validated successfully Developer Pack: activeThe app has no in-client surface by design, so there is no manual start path. Auto-start is the only way a stream can begin. Please enable RTMS for this app.The endpoint is live and verified: it answers the URL validation challenge with the correct HMAC and accepts signed events

 App name: ToneBridgeApp List link; https://marketplace.zoom.us/apps/mpXPl0dlTriupkVviqtjvg

Hello Zoom Community,I am facing a critical issue regarding mid-meeting add-on upgrades and Breakout Room capacity limits. I would really appreciate some insights into whether this is a hard limitation, a glitch caused by dynamic upgrading, or if a meeting restart was mandatory.Why Mid-Meeting Upgrades Are Critical for Us:First, I want to highlight that the ability to upgrade licenses mid-way without disrupting an ongoing session is one of Zoom's absolute best features. This is a massive plus point. For any host, having to "End Meeting" and restart is a huge loss. It disrupts the momentum. Participants often assume the event is finished and leave. We risk losing a significant portion of our audience. Because Zoom allows dynamic upgrading, we were thrilled that we didn't have to stop the show. However, the breakout room issue we encountered completely defeated the purpose of this seamless upgrade.The Scenario & Context:During our live session, we encountered a sudden surge in at

I have had a few cases where I join a Zoom meeting and remain on the “Waiting for host” screen even though the host has already started the meeting.Has anyone else experienced this? I’m wondering whether it’s usually caused by the meeting settings, an outdated Zoom client or a connection issue. What troubleshooting steps have worked for you?

I accidentally pressed the educational setting when setting up my new work account. I cannot contact support because it will not let me login so I had to create another account.I, owner of this account, verify I will not be using this account for educational purposes for any minors under the age of 18. Please disable this setting on my new account because I was unable to create a ticket. 

Hi, my Salesforce org has conversation insight licenses, but zoom phone isn't supported out of the box.  There is however documentation for connecting with Zoom Phone via the API.  Has anyone done this?  I can't find any specifics on how to integration Zoom Phone with Salesforce Conversation Insights, just API documentation.  

I cannot get into my room from another device if there is a meeting going on.  What is that about?

I know Zoom is very excited about the addition of the Zoom Workplace.But I don't use it, and don't want it on my screen.Now, every time I start a new Zoom meeting, the Workplace window also starts up/displays.Don't want that, and don't want to have to click the red-dot close window button every time.Is there a Setting that permanently disables the appearance of the Zoom Workplace window on my meeting startup?

Good MorningI used to be able to copy the invitation to meetings and then paste them in an email to sent to clients, however it’s not working that way anymore.  What changed?Thanks to anyone who responds!Ginny 

For my virtual classes, I set up a Zoom meeting with my computer and my iPad both as co-hosts.  In the past, I would share the PDF on my computer and be able to annotate on my iPad in such a way that all meeting attendees could see it.  This summer, when I tried that, annotations would randomly appear and vanish, and now, THEY DON’T SHOW AT ALL.  When I annotate the PDF on my iPad, it will show up on my iPad but it doesn’t show to the other computers in the meeting at all.  This is the annotation tool within Zoom and not some sort of outside annotation tool.This used to work and was very convenient for me, and now it doesn’t work.Does anyone have any possible fixes to this issue?  Is Zoom working on a fix to this issue?Thanks!

Dear. We were not using zoom from last two months and bill is generated and send to us of two months. we tried to cancel the subscription, the cancel subscription button is not highlight when we are moving the cursor on it. kindly help us to cancel the invoices of last two months and cancellation of subscription. 

What am I missing? I can connect Zoom to Google Calendar, but not to iCal? I'm on a Macbook Pro.