Salesforce Conversation Insights and Zoom Phone

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Hi, my Salesforce org has conversation insight licenses, but zoom phone isn't supported out of the box. There is however documentation for connecting with Zoom Phone via the API. Has anyone done this? I can't find any specifics on how to integration Zoom Phone with Salesforce Conversation Insights, just API documentation.

Recordings

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aurelio

Newcomer

I'm also interested in this. Please share your findings here if you find a solution somewhere else.

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aurelio

Newcomer

For whoever else is trying to do this, I was able to achieve it using this guide: Einstein Conversation Insights API Setup for Recording Providers.

It's a custom recording provider so you will have to host an app that listens for new Zoom recordings and sends them over to Salesforce.

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fdominguez

Newcomer

Same, it's weird that a company like Zoom still hasn't integrated their Phone system with ECI

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Patrick Pongwarin

New Member

We are also looking for a way for this to work!!!

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ExpertswhoJohn

Community Super Champion | Customer

hi all,

Please get your account managers to take this to your sales rep. Also submit a Zoom support ticket.
Zoom wrote the salesforce integration apps and it is ‘owned’ by the support deptartment.

If we get enough voices on this, I am sure that Zoom will look to add more features to support this.

All the best

John Drinkwater

Zoom Community Super Champion

I am not a Zoom Employee

https://www.linkedin.com/in/johndrinkwaterlordzoom/

https://www.youtube.com/@boomwithlordzoom

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