Zoom event - link | Community
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Newcomer
October 8, 2026
Question

Zoom event - link

Hey all,

 

I tried to fix something that’s not broken and ended up with a problem. I used zoom events for the first time to organize webinar series (in lite) and the registration link that’s generated was way too long it broke in our email crm system when we sent out the invites. so we started to receive many emails saying they can’t register because the page won’t open. Option from zoom ai assistant is to add a utm link which is impossible to add for me (not available) or any other suggestions it gave me is not visible for my account. I’m going crazy and need help!!

 

thank you

    1 reply

    aluyun
    Community Manager
    Community Manager
    October 8, 2026

    Hi ​@Cansu !

    Thanks for reaching out about this—you are definitely in the right place, and we can absolutely help you get those registration links working smoothly!

    Those Zoom Events Lite registration links are designed to hold all your event's unique data, which makes them quite comprehensive! You can easily grab your official link anytime under Event setup → Links & Event Access → save registration settings → Copy Link.

    While Zoom Events Lite keeps link settings simple and direct, you have a few great, reliable options to ensure your CRM delivers every single link seamlessly to your attendees:

    • Verify link performance: Copy the full link straight from Zoom and paste it into a new browser tab. Knowing it opens perfectly on its own gives you total confidence that the event page is live and ready!

    • Ensure clean email formatting: Give the link its own dedicated line in your CRM email builder. Keeping space around the full URL prevents your email editor from wrapping lines or breaking the web address, ensuring a smooth click for your recipients.

    • Optimize CRM link delivery: Check your CRM's settings for features like "click tracking," "link rewriting," or "safe links." Pausing tracking for this specific send or adding zoom.us to your CRM’s trusted domain list ensures your email platform delivers the original link without alters.

    • Streamline with a shortened URL: To keep your emails looking extra crisp and avoid character limits, run your link through your company's preferred shortener (like Bitly or a custom branded link). It keeps your message clean, modern, and 100% reliable!

    Give one of these options a try, and let me know how it goes—I'm here if you need anything else!

    You can also check out this link for more information.

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