Recently active topics

It's 2 AM. A potential customer calls your business. Nobody picks up. They hang up, contact your competitor, and you never hear from them again. Sound familiar? It doesn't have to be your story anymore. I work with Zoom Phone customers on adoption every day, and the AI Receptionist is one of those features that consistently gets a "wait — we can do that?" reaction. It's been available for a while now, and it's still one of the most underutilized features in the Zoom Phone lineup. That gap is what this article is here to close. Zoom's AI Receptionist — built into AI Studio — gives your business a voice that never clocks out, never calls in sick, and never puts a caller on hold to "check with someone." It answers questions, routes calls intelligently, and can even book appointments. No code required. Here's how to get one running in under 10 minutes. What Is the AI Receptionist? The AI Receptionist is a voice-powered virtual agent that lives inside Zoom Phone. Think of it as a front desk

ZRA manages its own team hierarchy. It is not synced from your Salesforce org chart — your ZRA Admin maintains teams directly inside ZRA. When your Salesforce structure flattens, your ZRA team structure has to be updated to mirror it, or your managers' visibility into recordings and Deals will keep reflecting the old 20-level setup. Everything below is the clean, ordered version of doing that mirror cleanly. Reference: Managing your Zoom Revenue Accelerator teams What changes — and what doesn't Visibility into recordings and Deals follows your ZRA team hierarchy Parent-team managers see rolled-up data from the child teams below them. Until ZRA teams are updated to your new 3-level structure, manager visibility will still be shaped by the old 20-level structure. References: Managing Zoom Revenue Accelerator teams | Viewing scorecard and coaching analytics Deal ownership and CRM fields follow Salesforce ZRA reads Opportunity OwnerId and your custom fields (region, segment, and similar) f

For some strange reason, I do not have the ability to add a reaction emoji to Zoom chat messages. They are enabled on my Zoom instance and also on another host's Zoom where this happens. Everyone else in the group can add emojis, but whether I hover, long click, right-click, double click, etc. on a message, I never get the reaction bubble that lets me add an emoji. Before anyone suggests this, I have already gone into my meeting settings to ensure that reactions are enabled. I'm on a MacBook Pro and I have a paid Zoom account. Any help would be appreciated - thank you!

I use Zoom to teach Korean Professionals. I use the transcript feature to assist in administering lessons and offer feedback. Although those in the meeting are speaking English, The transcript is recording what they are saying in Korean. This has never happened before. Any insight as to how to change this would be greatly appreciated

Hi everyone,I’m having an issue sharing my iPad screen to Zoom on Windows.When I go to Share Screen   iPhone/iPad via AirPlay, my iPad detects the Zoom AirPlay receiver and shows that it is connected. However, nothing appears in Zoom on my Windows computer. The screen does not start sharing.The strange thing is that my iPhone works correctly with the same Zoom meeting, same Windows computer, and same Wi-Fi network. The issue only happens with the iPad.I already tried:Stopping and restarting Screen MirroringClosing and reopening ZoomRestarting the iPadChecking that both devices are on the same Wi-FiTrying the connection again from the beginningThe iPad still shows that it is connected to Zoom, but Zoom does not display the iPad screen.Has anyone experienced this with an iPad on Zoom for Windows? Is there a specific iPad setting or workaround I should try?Thanks!

the format here has changed. I can choose to join or host but no choice to schedule a meeting as I have done in the past.  Help?Kathi Grace

Already paid all invoices but still accout is suspended 

Zoomのチャット欄に画像を添付したいです！設定方法知っている方、教えてください。

I changed my personal email address and no longer have access to the old email address I used to register my Zoom account.So I can't log in to permanently delete my account.How can I delete my old account?

ウェビナー開催する際に出席者数だけ表示されます。具体的にだれが出席したのかが表示されない。パネリストには問題なく自分が表示されます。 

I would say that it is unfair to auto renew with no notice, wouldn’t you? I no longer use (and can no longer afford) the service and would have cancelled if I had seen an auto renewal notice email. I think I have a case for a refund. 

I am not receiving the email confirmations after registering for events within the company.  I see the "successful registration" message, but never receive the email with the link to add to calendar/attend the sessions. 

There are 3 participants (including me) in this Zoom meeting.We were able to see each other in the gallery.When the participant shared their screen, I could see both their screen and the participant's video overlaid on top of it. When I shared my screen, I couldn't see their videos. Why?

I just created my schedules today and the links worked earlier, now every single one of them returns this message when trying to go to the scheduler page. Anyone else having this issue?

Hello Support community team; I escalated ticket #TS2221540. But this ticket is only Trouble shooting. From Support agent, my request should ask to this community.Because this is ZVA’s development or make call center by using ZVA’s voice agent. I think the following 5 step's Scenario.(Now Widget menu is Blank) 1. Customer call test help desk#(050-xxxx-xxxx).2.If customer wants to Japanese, Push 1.If customer wants to in English , Push 2.3.Hearing customer situation.4.If need, ZVA's Voice agent ask to customer for catch up detail.5.If ZVA's agent understands, he or she suggests accurate solution.6.If above's suggestion's does not fixed, Voice agent ask to customer name and mobile number.7.Can we receive from step 3 to 6 conversation's story by e-mail?8. Form improvement of speech accuracy, I'd like to manage knowledge base, add too, and Intent function.(But I'm not sure their steps)Would you mind sharing above step by step in detail by April 2nd?(I'm beginner ZVA)I appreciate your dedic

your new app sucks! It’s not as user-friendly as how it operated before. Before when I was sending a meeting to a client I would know what their time zone is and it would send from my time zone, but on the receiving end on their email they would get it in their time zone for example, if I scheduled somebody in Auckland, New Zealand, I would know in advance if that was any time changes as in the case of daylight savings, etc. change it back!

I joined a sales call with a company over zoom and based on the information they provided me on the call I decided to invest $11,000. I then was told later that the deliverables they offered me which was the reason I signed up, was not actually available to me. Now I have requested access to the sales call and they have provided it to me via a google doc (the ignite call they gave me a zoom link). I know they have edited this call and removed the section where I was provided the information. I also know they can edit, trim and replace the original zoom recording, so I’m wondering how I actually gather the evidence that they have tampered with this and removed the relevant section. I was curious as the zoom call they did send me has the original time stamp on it. If they edit or trim a video, does it change the time stamp? Also I was not able to talk to a human from zoom support as I only have a free account. It said I could request the file meta data but still this is not fully proof a

I use a link with my clients to book meetings but recently shows them this message "This booking link has expired, Try refreshing your page, or ask the organizer to send a new link." I dont want to change the link i printed its QR code on my business card! What to do?

zoom　7.05にアップデート後外部連絡先が最近の連絡先リクエストで承認した人だけになった。チャットのメンバーには今までやり取りした人全員表示されるがステータスメッセージが表示されなくなり不便。(上記連絡先リクエストで承認した人だけがステータスメッセージ表示される） 連絡先から消えた人にもう一度「連絡先リクエスト」を送ろうとしても(メールアドレスで送信）「すでに連絡先として登録されています」と出て手詰まり

The meetings links imported (using ID) from another site/meeting are no longer accessible in the new site, hence, participants can’t access previous meeting recordings. How can I reinstate the links? They are still available in the original site.

Version 6.7.8.  Last Wednesday, all was fine.  Today, less than a week later, I find myself unable to move participant thumbnails around at all anymore.  I’ve always put the speaker directly beneath my laptop camera so I appear to be looking at the speaker, instead of off to the side like I’m paying attention to something else.  A small thing, but I find it offputting so I don’t do it to my meeting participants.   I’ve been using this feature since I started using Zoom during the pandemic, and until today it’s worked fine.  Only options I can see are ‘canned’ sorting arrangements, no provision for turning arrangements off and leaving me to manually arrange participant windows.  How do I get this feature back to working again?

I am the owner and admin and the waiting rooms are on. I still can't toggle the meeting password off. And I feel like if have googled every answer and nothing works

Hello,How can I disable the notification "Not hearing anything? Turn up volume"?This notification started appearing after I updated Zoom for Windows to version 5.16.10 and appears when the computer's volume is equal to or less than 10%.I couldn't find the option to disable this alert in the Accessibility menu.

How to enable poll zoom

I scheduled a recurring meeting and sent invite to 20 people with the wrong meeting ID. Is there any way to change the meeting ID and resend email without deleting the incorrect meeting ID?Thank you in advance for your help.