Webinar Follow Up Emails adding ?? icons

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Hi All,

Hoping I can get some help. Someone on my team is setting up a Zoom Webinar. We set up automated follow up emails then issued a preview to see how it looked.

We see unwanted "??" icons within the default body of message and within our added text body of message. How can we get rid of these? See sample attached:

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!