Music and group speech suppressed in church service, delays in audio

[cbala]

We are a small church that has been having "hybrid" church services via Zoom for the last year.  Everything was good until we replaced our laptop, and now any time more than one person speaks together (as in group prayers), or there is music in the church, the folks on Zoom just hear silence.  We have tried using the "original sound" feature, but it doesn't help. 

Our previous laptop ran Windows 10, and our new one has Windows 11.  We use an external camera with mic (Spedal 920PRO).

We also experienced a problem wherein the audio was delayed by 10 or 15 seconds, both with someone speaking on Zoom being heard in the church, and the audio in the church being heard on Zoom.  This stopped when we switched the audio input from the mic on the external camera to the laptop mic.  The video did not have a delay, and it wasn't choppy like when the internet freezes.  (This also since we started using the Windows 11 machine.)

[cbala]

Here's our "resolution" -- we installed Windows 10 on the new laptop and everything is working now.  Before doing that, we tried every combination of Zoom settings, and loading the latest versions of all the drivers for the new computer.

[Johnr92441]

I am experiencing the same issue.  We are also on Windows11.

I don't have the luxury of going back to Windows 10.

Is there no solution to this issue?