Attendee has webinar log in problem

[paul97]

I have just run a webinar where an attendee reported that they were able to register and reached the waiting room, but when the webinar started they received the following error and were unable to get back in (despite restarting login process).

Error: The server encountered an internal error and was unable to process your request. Error code: 3034

They are using a Mac.

[Ray_Harwood]

Welcome to the Zoom Community, @paul97.

Zoom Error 3034 is commonly associated with authentication or server errors when trying to join a meeting or webinar.  It most often happens when Webinar authentication is enabled ("Require authentication to join") is turned on and the user's registration or authentication does not match the requirements (typically not logged into Zoom, or if login is restricted to specific domains, not being logged into one of the allowed domains).

[paul97]

Thanks Ray, I'll ask if they were logged in or registered with a blocked email address (gmail or yahoo)

[Ray_Harwood]

@paul97, if you find out any details, please let me know. I’m wondering why the registration process isn’t “informed” of the domain restriction? Seems like not registering them and informing them of the restriction up front would be a reasonable approach. I might try running a couple of tests, and submitting a Feature Request if that’s the case.