Zoom phone - URL pop feature

[RobOB1]

Hi Guys

On Zoom phone URL pop feature.

The URL pops on ring. Can this be changed to only pop on answer like other products.

Thank you.

Rob

[Vinnie]

Hello @RobOB1 

From the documentation I gather the feature was designed to just launch and App or an URL when there is an incoming call to the Zoom App/Client that has it enabled it. If you want to be delay the Pop-up until the call is actually answer then your App will have to be designed to detect when that call is actually answered and then show.

At least not out of the box, but you could use i.e. Zoom Phone Webhooks to send the notification and inside the App then put the necessary code to go check whatever backend you are sending the notification:

https://developers.zoom.us/docs/zoom-phone/webhooks/#operation/phone.callee_answered

In any case, all points that it cannot be changed and some development needs to be done to "delay" the pop-up as desired. I know it is not answer you needed and most likely you already knew.

Another option worth taking a look is the Zoom Phone Smart Embed where you can add the Zoom Phone to your own Web-App: you can receive and use the "zp-call-connected-event" directly and use it to trigger your URL/App instead of the built-in mechanism in the native Zoom App:

https://developers.zoom.us/docs/zoom-phone/smart-embed/ 

https://developers.zoom.us/docs/zoom-phone/smart-embed-guide/

Vinnie