We Can not complete your call "your service plan does not support calling to this destination"

[joshWilliams]

I am using zoom phone call and assigned us/ca metered plan I bought the number but the and follow all the step.  when I can call out to anywhere I need. However, I get the following message when trying to make outgoing calls on my zoom phone: "Sorry, we cannot complete your call. Your service plan does not support calling to this destination"

[Vinnie]

Hello @joshWilliams 

I assume you are trying to call some international destination numbers, and if that is the case, you need to check/edit the list of Zoom Phone "Countries/Regions".

Go to "ADMIN > Account Management > Billing > Current Plans".

Go to the "Zoom Phone > Metered Calling Credits" section and Click "View/Edit Countries/Regions"

You will find in there the list of Countries you can call out depending on the service: "Call Out", "Local Toll-Free",  "BYOC", and "SMS/MMS".

I hope this helps.  

[SteveFall]

You can also get this error message if you do not have a Caller ID number assigned to the user.